SRE advocates addressing problems blamelessly. When something goes wrong, don't try to determine who is at fault. Instead, look for systemic causes. Adopting this approach has many benefits, from the practical to the cultural. Your system will become more resilient as you learn from each failure. Your team will also feel safer when they don't fear blame, leading to more initiative and innovation.
Learning everything you can from incidents is a challenge. Understanding the benefits and best practices of analyzing contributing factors can help. In this blog post, we'll look at: