Artificial intelligence (AI) and machine learning (ML) have come a long way, both in terms of adoption across the broader technology landscape and the insurance industry specifically. That being said, there is still much more territory to cover, helping integral employees like claims adjusters do their jobs better, faster, and easier.
Data science is currently being used to uncover insights that claims representatives claim wouldn't be available otherwise, and which can be extremely valuable. Data science steps in to identify patterns within massive amounts of data that are too large for humans to comprehend on their own; machines can alert users to relevant, actionable insights that improve claim outcomes and facilitate operational efficiency.