The year 2020 saw an unprecedented and transformative shift for the IT industry. The lockdowns forced us all to shutter our offices and work from home, which called for IT departments everywhere to rise to the occasion and use technology to become more agile, responsive, and resilient.
As we reach the end of the year, it becomes vital for us to look at how digital transformation is currently being implemented within organizations, and what businesses are doing to improve their IT infrastructure in 2021 and beyond. Constellation Research VP & Principal Analyst Dion Hinchcliffe explains the different models that organizations can adopt on their digital transformation journeys, such as online community or enterprise social network, and what the future holds for the IT landscape.