A huge focus and time suck in the last 3 years has been how do I write a better UI, what is the user experience, how do I relate to the user via a screen with text, colorful shapes, and maintain the brand? Many companies have launched initiatives to make the software user interface more usable, aligning the user to the business process. All of these efforts are backed up with some ROI. The density of data presented on a page is changing, UI designers and User Experience teams are monitoring and trying to figure out how to get just the right data on a screen and make sure that there are not too many steps to complete a task. This is a long and never-ending road.
Looking back is it really working? Are users happier with the new UI? From what I am seeing no, users cling to old UI’s for ERP packages like Oracle and SAP, they are afraid to upgrade because they have to retrain the user on the new UI. Teaching people how to use an application and system is a daunting task. Even if the new SAP Fiori experience is better and role-based vs task-oriented, people still need to be trained on the UI, trained on the role, trained on the workflow, and people have to change what they are doing and learn something new and different.