No Code Incident Management System with Azure Logic Apps

In this lab, we will create an Azure Logic App that monitors Twitter, analyzes the sentiment of customer tweets with Text Analytics v2 service, and creates incidents in Pager Duty. PagerDuty is an incident management platform that provides reliable notifications, automatic escalations, on-call scheduling, and other functionality to help teams detect and fix problems quickly. This application can help customer service agents react swiftly to customer complaints and avoid brand reputation damages.

Text Analytics Cognitive Service

You will require an active Azure subscription for building this project. If you do not have one, signup for a free account here. Next, you will need a Text Analytics API Key to access the sentiment analysis service. Enter the text "Text Analytics" in the search box on the Azure portal. From the search results, select the Text Analytics service.

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