New York City’s Response to COVID-19 Demonstrates Agility of API-Led Organizations

On Friday, Twilio, a cloud communications platform, announced that it is powering the communications for New York City’s contact tracing initiative. The city’s Department of Information Technology & Telecommunications (DoITT) is planning to deploy a cloud-based contact center based on Twilio Flex, leveraging Twilio SMS and Voice as key parts of the City’s COVID-19 tracing program.