ITIL stands for “Information Technology Infrastructure Library”. It is an online library full of publications about how to make your IT run as smoothly as possible. It is an excellent resource for every company trying to improve its IT department.
At its core, ITIL is a set of guidelines that help a company provide the best IT service possible. They are purposefully malleable guidelines so that each business can customize these guidelines to fit their own company. Because these guidelines are written to be adapted, it can be hard to understand exactly what ITIL is and what it wants you to do.