Sometimes users communicate using incomplete inputs making it harder to interpret what they want. To be able to get that humanlike answer the bot needs to learn how to ask for more information to be able to understand what the user wants. Here is how you teach it to do so in Teneo Studio.
In Teneo we might expect ambiguous inputs mentioning one of our relevant products, such as coffee or flat white. We would have the same trouble understanding if someone spoke to us this way. Do they want to order? Do they want the calorie count? Something else?