40 Best Buyer Persona Questions I’d Ask During Customer Interviews

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Good marketing is always about the customers, period. That’s the most important lesson I’ve learned from all my wins and losses as a marketer.

To launch successful marketing campaigns, you must know every detail about your audience — their goals, aspirations, pain points, and more. And building buyer personas is a good place to start.

Download Our Free Buyer Persona Guide + Templates 

I brainstormed with the team and curated 40 buyer persona interview questions to survey your audience and create accurate personas.

Once you have the data, use our free buyer persona template to share your findings with the rest of your company.

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Why conduct buyer persona interviews?

A buyer persona (or user persona) is a fictionalized representation of your target customer. It essentially gives you an overview of your buyers’ preferences, pain points, motivations, and more.

But even though buyer personas are fictional, you need real-life data to base each persona on. It has to represent your actual customers’ needs and aspirations accurately. That’s where buyer persona interviews and surveys will help you collect data to design these personas.

I use buyer persona surveys and questionnaires to gauge my audience's needs.

My ideal starting point is choosing a sample group from my customer base. I’ll then share the survey with these participants to comprehensively understand their goals, challenges, jobs to be done, and more.

If you lack the resources to conduct a survey, I recommend using a market research platform like Qualtrics to conduct panels and interviews with your chosen participants.

Once you’ve decided whom you’re going to survey, you can pick specific questions to collect data related to:

  • Demographics such as their age, education, occupation, and income.
  • Psychographics such as their habits, beliefs, behaviors, and preferences (like shopping preferences).

This information can benefit businesses and brands looking to convert leads, personalize the customer experience, and improve their bottom line.

Here’s a buyer persona example to show how it works. I created this using HubSpot’s free Make My Persona tool.

buyer persona example

3 Key Benefits of User Persona Surveys & Interviews

Buyer personas eliminate guesswork from your marketing strategy. These personas tell you the exact problems and aspirations of your target audience.

As a result, you can make data-driven decisions and launch campaigns tailored to your customers’ preferences. I rely heavily on buyer persona surveys to get a pulse of my audience and design accurate personas.

Here are some benefits I’ve experienced from asking the right persona questions.

1. I captured more high-quality leads.

Knowing your customers’ typical challenges and needs helps create campaigns that truly appeal to them. By discovering your target audience’s habits and challenges through persona interviews, you can accurately tailor your sales and marketing campaigns to the users most likely to buy from you.

2. I personalized the customer experience.

Personalizing the customer experience is one of the best ways to stay top-of-mind for potential customers and win their business.

Customers will be more likely to buy from you if they feel like you’re speaking directly to them. You can know them better through persona interviews and recognize their concerns. As a result, it becomes easier to create personalized messaging and connect with them at a deeper level.

3. I improved my bottom line.

Buyer personas can significantly improve your bottom line by maximizing lead generation and driving conversions. These personas will also inform your strategy to deliver a positive and targeted customer experience.

The result? Higher customer retention and brand loyalty.

Pro tip: Build a laser-focused content marketing strategy to generate top-of-funnel interest in your brand. Check out the free content marketing training resources in the HubSpot Academy to build your content strategy today.

Download our free buyer persona template here to learn how to create buyer personas for your business.

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Questions About Their Personal Background

Knowing your buyers’ backgrounds gives you crucial insights into their interests, upbringing, communication style, and other preferences.

In my experience, understanding personal background gives you some much-needed cultural context to positively influence your target buyers.

This is your opportunity to ask buyer persona interview questions related to their education and work experiences, demographics, and personal interests.

Here are some questions I include about buyers’ personal interests:

  1. What is your educational background?
  2. Share how your career path led you to your current role.
  3. Where are you located? How does that influence your work?
  4. What is your preferred style of communication?

persona interview question

Questions About Their Company

I always collect information about the company where my target buyers work.

This can include data about the company size, business goals, and challenges faced. This data gives me specific insights to tailor my communication for each buyer based on their work environment.

Besides, when you know the necessary details about your persona's company, like the number of employees, you can quickly outline the fields for your landing page forms.

Here are some questions I include about the buyers’ company:

  1. What industry does your company operate in?
  2. How big is your company in terms of revenue and number of employees?
  3. What are the primary goals your company is trying to achieve this year?
  4. What are the major challenges your company faces in the current market?

persona interview question

Questions About Their Role

The importance of your buyer persona‘s job depends on the product or service you’re selling.

If you‘re a B2C company, you may simply consider this information as another way to better understand the nuances of your persona’s life.

If you're a B2B company, this information becomes more crucial. Think about the many moving parts for a B2B buyer — are your personas working at a managerial or director level, and are they well-versed in the intricacies of this industry?

Experienced buyers will need less education than someone at an introductory level, who may need to loop in other decision-makers before making purchasing decisions.

Here are some questions I include about buyers’ roles:

  1. What is your job title, and how long have you been in this position?
  2. What are your primary responsibilities?
  3. What does a typical day look like in this role?
  4. What knowledge and tools do you use in your job?
  5. What are the biggest challenges you face in your day-to-day work?

persona interview question

Pro tip: Try to make these persona interview questions as close-ended as possible. This will bring more objectivity in your buyer personas, and you can quote specific data points about each persona’s role.

Questions About Buyer Goals

Identifying buyers’ goals and motivations is important to define specific outcomes for your messaging. I use this data to identify the key benefits to emphasize for each type of buyer.

You should know what success looks like for your buyers. Understanding their notions of success will help you position your product/service as a more relevant offering. Besides, knowing how buyers measure success will help you demonstrate the specific value they’re looking for.

Here are some questions I include about buyers’ goals:

  1. What are your main objectives when considering a product or service like ours?
  2. How does your team or company define success for purchases like this?
  3. What would make you a champion for the product internally?
  4. Are there specific KPIs you need to meet with this purchase?
  5. How do you measure success in your role specifically?

persona interview question

Questions About How Buyers Learn

If you're going to market and sell to these personas, you need to understand how they consume information.

I typically start by collecting information about their required upskilling at work. You can also explore their preferred learning formats, like detailed reports, blog posts, short videos, and podcasts. Ask relevant questions to identify their trusted learning sources, whether it’s industry experts or research platforms.

Your goal should be to understand their learning style entirely. Here are some questions I include about buyers’ buying journey:

  1. What type of content or resources do you prefer to learn more about a concept?
  2. Where do you typically find information to help you make buying decisions?
  3. What publications and thought leaders do you follow for industry insights?
  4. Do you attend any industry events or conferences for learning?
  5. Which communities and social networks do you participate in?

persona interview question

Pro tip: I recommend doing independent research to learn how your target buyers learn before framing these questions. You can identify and explore the most popular resources and communities for your buyers. This way, you can skip the obvious questions and focus on collecting more meaningful information.

Questions About Their Shopping Preferences

You should understand your buyers' evaluation process when making a purchase.

Before buying a product, you need to get a behind-the-scenes look at their analysis. Ask about the avenues they use to find information, such as online searches, review websites, network recommendations, and more.

If you can anticipate the objections your persona will have, you can be prepared for them in the sales process. You will also be able to educate them in your marketing collateral to help allay fears right away.

Here are some questions I include about buyers’ shopping preferences:

  1. Describe a recent purchase from start to finish.
  2. How do you typically find, research, and evaluate vendors or products?
  3. What factors are most important when making a purchase decision?
  4. How do you prefer to interact with potential vendors?
  5. What makes you trust a brand enough to purchase from them?

persona interview question

Questions About Values

Your buyers’ values are central to purchasing decisions. You can stand out among sellers by showcasing your commitment to the core values your buyers believe in. I’ve observed how this value alignment can also win buyers’ trust in the long term and build loyalty.

Here are some questions I include about buyers’ values:

  1. What values or ethics guide your buying decisions?
  2. What would make you loyal to a brand over time?
  3. How important is it that a company aligns with your values?
  4. Are there social or environmental issues that you prioritize when choosing products?

persona interview question

Questions About Pains and Challenges

Buyers’ pain points are a critical part of your personas. When you know their problems and challenges, you can offer specific solutions that resonate with them. It makes your pitch unique and shows you’ve done your homework.

Plus, it’s good to understand the solutions they’ve tried in the past, but they didn’t work. You can empathize with them and present your offering as a better alternative to eliminate all frustrations.

Here are some questions I include about buyers’ pain points:

  1. What are the biggest challenges or pain points you face in your role?
  2. How are these challenges affecting your ability to meet your goals?
  3. Have you tried solutions in the past that didn’t work? What were they lacking?
  4. What would solving these challenges mean for your business or role?

persona interview question

Questions About Their Environment

A buyer’s environment typically involves their work setup and the industry they operate in.

Knowing these details makes it easier to identify their priorities and fit your offering in their preferred context. For example, remote workers will focus on greater collaboration, while in-person employees may need better equipment.

I always include some of these persona interview questions to understand market trends and shifts in my buyers’ space.

Here are some questions I include about buyers’ environments:

  1. How does your work environment impact your buying decisions?
  2. How does your company adapt to shifts in the market or industry?
  3. Are there any market trends or external factors influencing your company’s strategy?
  4. What tools or technology do you currently use? Are there any limitations impacting your performance?

persona interview question

Pick the right buyer persona interview questions.

Building buyer personas can help you create a customer-first marketing strategy and tailor your messaging to their goals and aspirations. I use buyer personas to prepare the groundwork for every campaign I launch.

After creating dozens of buyer persona surveys and interviews, I’ve handpicked these buyer persona interview questions. Use these to survey a small sample of your target audience and collect crucial data to define your buyer personas.

Editor's note: This post was originally published in October 2015 and has been updated for comprehensiveness.

Lead Scoring 101: How to Use Data to Calculate a Basic Lead Score

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When most people start implementing inbound marketing, they're primarily worried about getting enough new leads in the funnel.

Download Now: Lead Scoring Calculator [Free Template]

But once you have a lot of leads, you need to figure out who‘s really interested in your product and who’s just starting to look around.

That's where lead scoring comes in. In this article, I’ll share lead scoring models for you to consider, important data to look at, and best practices for effective lead scoring.

Table of Contents

What is lead scoring?

Lead scoring is the process of assigning values, often in the form of numerical “points,” to each lead you generate to evaluate the likelihood of them becoming a customer.

You can score your leads based on multiple attributes, including the professional information they‘ve submitted to you and how they’ve engaged with your website and brand across the internet.

This process helps sales and marketing teams prioritize leads, respond to them appropriately, and increase the rate at which those leads become customers.

Learn more about the concept of lead scoring in the video below:

Every company has a different model for assigning points to score their leads, but I’ve found one of the most common ways is to use data from past leads to create a value system.

How? First, you‘ll take a look at your contacts who became customers to see what they have in common. Next, you’ll look at the attributes of your contacts who didn‘t become customers.

Once you’ve looked at the historical data from both sides, you can decide which attributes should be weighted heavily based on how likely they are to indicate someone's a good fit for your product.

Lead scoring sounds easy, right? Depending on your business model and the leads in your database, this can quickly become complicated.

To make this process a little easier on you, I’m going to walk you through the basics of creating a lead score, including what data you should look at, how to find the most important attributes, and the process for actually calculating a basic score.

Why is lead scoring important?

You may be wondering if lead scoring is outdated or if it’s still a relevant sales method. The short answer is lead scoring is as important today as it has been for years.

The methods may have evolved, but the purpose of lead scoring continues to be essential for sales and marketing teams.

For starters, lead scoring allows you to prioritize and focus your efforts on leads that are the most likely to convert to customers.

And when 53% of salespeople say selling got harder in 2023, I think it’s a good idea to turn your energy towards sales that have a higher chance of closing.

Mark Osborne, B2B sales expert and founder of Modern Revenue Strategies, adds that for many businesses, markets are tightening due to uncertainty and higher interest rates, which has resulted in less capital — making every lead even more precious.

“Remember the 80/20 rule: that 80% of your revenues come from just 20% of your clients,” suggests Osborne. “This is even more pronounced when expanded to the percentage of leads that become your best clients.”

Businesses without systems for scoring and prioritizing the best opportunities are likely spreading themselves too thin across all opportunities and won't win the best clients.

Plus, says Osborne, without a lead scoring model in place, you could be losing business to the competition.

“Savvy competitors have learned to swarm on the best opportunities as soon as they identify them,” he says, “giving those prospects the highest level of personalized attention and service to win those crucial deals.”

Lead Scoring Models

Lead scoring models ensure the values you assign to each lead reflect their actual compatibility with your product.

Many lead scores are based on a point range of 0 to 100, but every model you create will support a particular attribute of your core customer.

Here are six different lead scoring models based on the type of data you can collect from the people who engage with your business:

1. Demographic Information

Are you only selling to people of a certain demographic, like parents of young children or CIOs? Ask demographic questions in the forms on your landing pages, and you can use your leads' answers to see how well they fit in with your target audience.

One thing I suggest is to remove outliers from your sales team’s queue by subtracting points for people who fall into a category you don’t sell to.

For example, if you only sell to a certain geographic location, you might give a negative score to any lead who falls outside the proper city, state, zip code, country, and so on.

If some of your form fields are optional (like a phone number, for instance), you might also award extra points to leads who provide that optional information anyway.

2. Company Information

If you‘re a B2B organization, are you more interested in selling to organizations of a certain size, type, or industry? Are you more interested in B2B organizations or B2C organizations?

You can ask questions like these on your landing page forms, too, so you can give points to leads who fit in with your target audience and take points away from leads who aren’t at all what you're looking for.

Osborne also suggests tracking external company data on company information such as new leadership, M&A activity, new investments, or a PR crisis as this knowledge “can be valuable in understanding the prospective company's current context and fit with your value proposition to uncover the potential for long-term, profitable engagements,” he says.

3. Behavioral Data

For Ben Grant, CEO of LearnSales, behavioral data is essential for lead scoring in 2024.

“I'm diving deep into behavioral data such as what content [prospects] are engaging with, how often they visit our site, and even the time they spend on specific pages,” he says. “This gives us a clearer picture of their intent.”

In my experience, how a lead interacts with your website can tell you a lot about how interested they are in buying from you.

Take a look at your leads who eventually become customers: Which offers did they download? How many offers did they download? Which pages — and how many pages — did they visit on your site before becoming a customer?

Both the number and types of forms and pages are important. You might give higher lead scores to leads who visited high-value pages (like pricing pages) or filled out high-value forms (like a demo request).

Similarly, you might give higher scores to leads who had 30 page views on your site, as opposed to three.

What about leads who have changed their behavior over time? If a lead has stopped visiting your website or downloading your offers, they may not be interested anymore.

You might take points away from leads who've stopped engaging with your website after a certain period of time. How long — 10 days, 30 days, 90 days — depends on your typical sales cycle.

Keep in mind that your sales cycle may look different these days compared to years prior. In 2023, 53% of companies experienced longer sales cycles.

4. Email Engagement

If someone opts in to receive emails from your company by filling out an email popup, you may not know how interested that person is in buying from you.

Open and click-through rates, on the other hand, will give you a much better idea of their interest level.

Your sales team will want to know who opened every email in your lead nurturing series or who always clicked through your offer promotion emails. That way, they can focus on the ones who seem most engaged.

You might also give a higher lead score to leads who click through on high-value emails, like demo offers.

5. Social Engagement

How engaged a lead is with your brand on social networks can also give you an idea of how interested they are.

How many times did they click through on your company's tweets and LinkedIn posts? How many times did they comment or share those posts?

In my experience, social media is tied to referrals for generating the highest-quality leads, so it’s not a channel to overlook.

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If you’re not already collaborating with your marketing team to get this data, start now, recommends Grant.

“Our sales and marketing team are in constant communication, ensuring that the criteria we use for scoring are aligned with real-world results,” he says. “This synergy helps refine our lead scoring models and improve accuracy.”

6. Spam Detection

Last but not least, you should give negative scores to leads who filled out landing page forms in ways that could indicate they're spam. For example, were first name, last name, and/or company name not capitalized?

Did the lead complete any form fields by typing four or more letters in the traditional “QWERTY” keyboard side-by-side?

You might also want to think about which types of email addresses leads are using compared with the email addresses of your customer base. If you're selling to businesses, for example, you might take points away from leads who use a Gmail or Yahoo! email address.

How to Determine What Data to Look At

There's a lot of data to weed through — how do you know which data matters most? Should you find out from your sales team? Should you interview your customers? Should you dive into your analytics and run a few reports?

I recommend a combination of all three. Your sales team, your customers, and your analytics reports will all help you piece together what content is most valuable for converting leads into customers, which will help you attach a number of points to certain offers, emails, and so on.

Talk to your sales team.

Sales reps are the ones on the ground, communicating directly with both leads who turned into customers and those who didn't. They tend to have a pretty good idea of which pieces of marketing material help encourage conversion.

Which blog posts and offers do your sales reps like to send leads? You might find some of them telling you, “Every time I send people this certain piece of collateral, it's easier to close them.” This is valuable information. I recommend you find out what those pieces of collateral are and assign points accordingly.

Talk to your customers.

While your sales team might claim certain content converts customers, you might find that the people who actually went through the sales process have different opinions. That's okay: You want to hear it from both sides.

In fact, according to our 2024 State of Sales Report, building and maintaining a strong rapport with customers is a key focus area for sales professionals.

Conduct a few customer interviews to learn what they think was responsible for their decision to buy from you. I suggest you interview customers who have had both short and long sales cycles so you get diverse perspectives.

Turn to the analytics.

I recommend you also complement all this in-person research with hard data from your marketing analytics.

Run an attribution report to figure out which marketing efforts lead to conversions throughout the funnel. Don‘t only look at the content that converts leads to customers — what about the content people view before they become a lead?

You might award a certain number of points to people who download content that’s historically converted people into leads and a higher number of points to people who download content that's historically converted leads into customers.

Another way to help you piece together valuable pieces of content on your site is to run a contacts report. A contacts report will show you how many contacts — and how much revenue — have been generated as a result of certain, specific marketing activities.

Marketing activities might include certain offer downloads, email campaign click-throughs, and so on. Take note of which activities tend to be first-touch conversions, last-touch conversions, and so on, and assign points accordingly.

 Lead scoring model using a contacts report in HubSpot.

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Is one lead score enough?

If you have one core customer right now, a single score suffices. But as your company scales, you'll sell to new audiences. You might expand into new product lines, new regions, or new personas.

You might even focus more on up-selling and cross-selling to existing customers rather than pursuing new ones. In my experience, if your contacts aren‘t "one size fits all," your scoring system shouldn’t be either.

With some marketing platforms, you can create multiple lead-scoring systems, giving you the flexibility to qualify different sets of contacts in different ways. Not sure how to set up more than one score? I’ve gathered a few examples to inspire you:

Fit vs. Interest

Let’s say, for instance, your sales team wants to evaluate customers on both fit (e.g., is a contact in the right region? The right industry? The right role?) and interest level (e.g., how engaged have they been with your online content?).

If both of these attributes are a priority, you can create both an engagement score and a fit score so that you can prioritize outreach to contacts whose values are high in both categories.

Multiple Personas

Say you’re a software company that sells two different types of software via different sales teams to different types of buyers.

You could create two different lead scores — one for a buyer’s fit and the other for their interest in each tool. Then, you’d use these respective scores to route leads to the right sales teams.

New Business vs. Up-sell

As you grow, you might start to focus on upselling or cross-selling as much as new business. However, keep in mind that the signals that indicate the quality of new prospects and existing customers often look completely different.

For prospects, you might look at demographics and website engagement, whereas for existing customers, you might look at how many customer support tickets they've submitted, their engagement with an onboarding consultant, and how active they currently are with your products.

If these buying signals look different for different types of sales, consider creating multiple lead scores.

How to Calculate a Basic Lead Score

There are many different ways to calculate a lead score, but I think the simplest way to do it is this:

Featured Resource: Free Lead Scoring Template

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Manual Lead Scoring

1. Calculate the lead-to-customer conversion rate of all of your leads.

Your lead-to-customer conversion rate is equal to the number of new customers you acquire, divided by the number of leads you generate. Use this conversion rate as your benchmark.

2. Pick and choose different attributes of customers who you believe were higher quality leads.

Customers who requested a free trial at some point, customers in the finance industry, or customers with 10-20 employees could be attributes.

There‘s a certain kind of art to choosing which attributes to include in your model. You’ll choose attributes based on those conversations you had with your sales team, your analytics, and so on — but overall, it's a judgment call.

You could have five different people do the same exercise, and they could come up with five different models. But that's okay as long as your scoring is based on the data we mentioned previously.

3. Calculate the individual close rates of each of those attributes.

Calculating the close rates of each type of action a person takes on your website — or the type of person taking that action — is important because it dictates the actions you'll take in response.

So, figure out how many people become qualified leads (and ultimately customers) based on their actions or who they are in relation to your core customer. You'll use these close rates to actually “score” them in the step below.

4. Compare the close rates of each attribute with your overall close rate and assign point values accordingly.

Look for the attributes with close rates that are significantly higher than your overall close rate. Then, choose which attributes you’ll assign points to, and if so, how many points.

Base the point values of each attribute on the magnitude of their individual close rates.

The actual point values will be a little arbitrary, but try to be as consistent as possible.

For example, if your overall close rate is 1% and your “requested demo” close rate is 20%, then the close rate of the “requested demo” attribute is 20X your overall close rate — so you could, for example, award 20 points to leads with those attributes.

Logistic Regression Lead Scoring

The simple method above for calculating a lead score is a great start. However, the most mathematically sound methods employ a data mining technique, such as logistic regression.

Data mining techniques are more complex and often more intuitive than your actual close rates. Logistic regression involves building a formula in Excel that’ll spit out the probability that a lead will close into a customer.

This is more accurate than the technique I outlined above since it’s a holistic approach that takes into account how all of the customer attributes — like industry, company size, and whether or not someone requested a trial — interact with one another.

If you prefer a less complex lead-scoring method, I think the manual approach above is a great place to start.

Predictive Lead Scoring

Creating a lead score can do great things for your business: improve the lead-handoff process, increase lead conversion rate, improve rep productivity, and more.

But, as you can see from the two methods above, coming up with a scoring system can be a time-consuming task when done manually.

Plus, coming up with scoring criteria isn‘t "set it and forget it." As you get feedback from your team and stress-test your scores, I’ve found you’ll need to tweak your lead-scoring system regularly to ensure it remains accurate.

Wouldn't it be easier if technology could eliminate the manual setup and continuous tweaking, leaving your team more time to build relationships with your customers?

That's where predictive scoring comes in. Predictive lead scoring uses machine learning to parse through thousands of data points in order to identify your best leads, so you don't have to.

Predictive scoring looks at what information your customers have in common, as well as what information the leads that didn't close have in common, and comes up with a formula that sorts your contacts by importance based on their potential to become customers.

This allows you and your sales team to prioritize leads so you're not harassing those who aren't (yet) interested and engaging those who are.

The best part about predictive scoring? As with any application of machine learning, your predictive score gets smarter over time, so your lead follow-up strategy will optimize itself.

Featured Resource: Predictive Lead Scoring Software

lead scoring model, hubspot’s predictive lead scoring software

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Lead Scoring Best Practices

We’ve covered a lot so far, so I want to wrap it up with a few best practices I learned from the sales leaders I spoke to.

Here are some lead scoring best practices to follow if you want to improve your sales in 2024.

Leverage AI and machine learning.

In the age of AI, sales professionals would be wise to use one of the numerous AI tools to their selling advantage, especially during the lead scoring process.

Not only can AI tools improve efficiency, but 66% of sales pros say that AI helps them provide a personalized experience and better understand their customers.

 Lead scoring model: AI can help sales pros boost performance throughout the lead generation process.

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Grant is also taking advantage of AI’s power to personalize data.

“We’re leveraging AI to analyze patterns and predict which leads are most likely to convert,” he says. “Machine learning models can adapt and get more accurate over time, which is a huge step up from traditional lead scoring methods.”

Lead with data.

I think one of the best parts about lead scoring is that it’s an objective method. When the data indicates how interested a prospect is, that’s something you’ll want to lean into.

Data is one of the most important resources sales teams and marketers have at their disposal, and lead scoring has become even more data-driven with the tools available today.

If you want to save time spent on unqualified leads and prioritize sales-ready ones with data-driven decisions, then your sales team should use a lead scoring model that makes it easy to organize and understand your data.

Make real-time adjustments.

If you think lead scoring models are outdated, it could be because the traditional methods didn’t take into account real-time industry or business changes.

“Lead scoring is no longer a set-it-and-forget-it deal,” says Grant. “We’re making real-time adjustments based on the latest data. This agility helps us stay ahead of the curve and respond to changing market conditions.”

There are so many lead generation tools available to help your sales team make real-time decisions and properly qualify inbound leads.

Improve Your Sales With Lead Scoring

Scoring your leads can go a long way in determining which leads are good fits and interested in your offering and which might need more nurturing before being sales-ready.

Check out our lead scoring templates to get started defining your criteria and assigning points!

Editor's note: This post was originally published in January 2019 and has been updated for comprehensiveness.

How to Create an Infographic in Under an Hour — the 2024 Guide [+ Free Templates]

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I remember the first time I was asked by a client to create an infographic to support an article I was about to write.

→ Download Now: 15 Free Infographic Templates

I was new to content writing at the time and was not yet familiar with using graphics tools to create visuals, so I scoured the internet, where I found different tips from different authors. I eventually created the infographic, but it took me three days and multiple headaches to get it done.

But now I know that creating infographics doesn't have to take a lot of time, effort, and skill. There are a plethora of affordable and user-friendly tools that make it easier to create impactful graphics, especially if you’re working with a budget or are not very tech-savvy.

That, combined with the importance of visual content in marketing today, means that even if it’s overwhelming, you shouldn’t throw in the towel just yet.

In this article, you’ll learn different ways to create an infographic in under an hour.

Table of Contents

Creating an Infographic

Research from DemandSage shows that readers retain 65% of information when it's paired with a relevant infographic.

And, Venngage’s 2023 survey revealed that 43% of marketers found original graphics, like infographics and illustrations, to be the best-performing type of visual content.

Knowing how effective infographics are at helping readers digest your writing and understand the importance of a product, HubSpot created some Free Infographic Templates in PowerPoint, which makes it easy to create high-quality, professional infographics in no time.

Creating an infographic template from hubspot

With these templates, you can add your own content to premade outlines in a cinch. And if you need a helping hand, I’ll show you how to personalize your infographic in PowerPoint (and other tools).

If you prefer watching, this video shows the process of creating an infographic step-by-step:

1. Choose your desired infographic template.

First, choose an infographic template appropriate for representing your data.

The important thing is to choose a template that specifically works for the type of data set/content you want to present.

As you saw pictured above, you can download our 15 infographic templates in PowerPoint and choose the template that will best help you communicate your data.

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Choosing a template before creating a goal for your infographic can speed up your infographic creation process.

I find it can help you visualize how you will organize and present your data. This can help you narrow your focus before you get into designing your infographic.

Infographic templates also have premade sections or modules to help you structure your content. This makes it easy to understand how your information will fit within each section to give your infographic a logical flow.

Starting with a template can also spark creative ideas for your infographic and inspire original ways to tell your visual story.

Other important qualities I recommend considering as you choose a template include:

  • Whether your infographic is using quantitative, qualitative, or categorical data.
  • How complex your data set is.
  • Whether the infographic design elements align with your brand.
  • Accessibility, including readability for all audiences.

Some of your template options in the offer linked above include a timeline, flowchart, side-by-side comparison, and a data-driven infographic.

Pro tip: Choose a template that offers a range of layout options for different types of information. A template with diverse layouts can help you create more visually engaging and informative infographics.

Types of Infographics

If, like me when I was a new content writer, you’re not familiar with infographics, you might be wondering if there are different kinds of infographics.

So, I’ve compiled a list of some of the most common so you can choose an infographic template that suits the story you want your data to tell.

Side-By-Side Comparison Infographic

This infographic design can help prove the advantage of one concept over another. Or, you can simply explain the differences between two competing entities.

How to make an infographic example: Side-By-Side Comparison Infographic, HubSpot

Download this Template

Use this type of infographic for: Showing the head-to-head differences between two options or ideas.

Flowchart Infographic

This design is perfect for presenting a new workflow for your organization, how a linear or cyclical process works across your industry, or walking people through a decision.

I love seeing these types of flowcharts when brands have a humorous take on something. They also ramp up the fun factor with a playful way to show how one conclusion is completely obvious.

Creating an infographic example: Flowchart Infographic, HubSpot

Download this Template

Use this type of infographic for: Highlighting a decision tree or process.

Pro tip: If your brand is playful, your conclusions could be “Yes” and “Yes, but in red.”

Timeline Infographic

This design can tell a chronological story. This is great for showing the history of a business, industry, product, or concept.

How to make an infographic example: Timeline Infographic, HubSpot

Download this Template

Use this type of infographic for: Sharing a timeline to illustrate a journey from where you were to where you are now.

Graph-Based Infographic

This design is perfect if you’re publishing a high volume of data and statistical information, making it a good fit for expert-level audiences.

I love looking at these because they make it easy to review data and see how different categories or responses compare.

Creating an infographic example: Graph-Based Infographic, HubSpot

Download this Template

Use this type of infographic for: Simplifying or comparing massive amounts of data.

Image-Heavy Infographic

This design caters to content creators who are trying to reveal trends and information from shapes, designs, or photography — rather than just numbers and figures.

They usually fall on the complex side of things, but these infographics are worth the effort. You can compare and contrast multiple types of information in one image.

How to make an infographic example: Image-Heavy Infographic, Information is Beautiful

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Use this type of infographic for: Displaying a variety of information sources and categories to paint a comprehensive picture.

A word of caution: Be sure to consider where people will interact with your infographic so you can determine if it’s an appropriate size and sufficiently readable on different types of devices. Something like this image may work better in print than online.

2. Decide on a goal for your infographic.

Once you have the template you want to use, it’s time to get into the details. Without a clear goal, your infographic may include too much information or fail to convey your message.

Your goal should include the purpose of your infographic. Do you want to educate, persuade, inform, or inspire your audience?

An infographic can help you:

  • Quickly summarize complex topics.
  • Simplify complicated processes.
  • Highlight research or survey results.
  • Condense long-form content, like blog posts or case studies.
  • Analyze and compare different products or concepts.
  • Boost awareness about a topic.

And an infographic is for more than just presenting information. So, your goal should also include a desired action or response you want to elicit from your audience.

Do you want them to sign up for a newsletter, visit a website, or take another desired action?

Critically thinking about goals for your infographic helps you align each infographic with larger marketing targets.

3. Identify the audience for your infographic.

One of the most important parts of creating an infographic is defining your audience.

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Infographics don’t sell themselves on design alone.

They’re ultimately about communication. You need to deliver “info” that’s just as compelling as the “graphic,” and to do that, you need to know the audience your infographic intends to reach.

According to Harvard Business Review, five possible audiences can change how you choose and visualize your data: novice, generalist, managerial, expert, and executive.

Start by comparing your infographic’s ideal reader with one of these five audiences — which one applies to your reader?

Another way to look at this is that by identifying your audience, you can determine how advanced your information should be. For example:

  • A novice audience might need data that has a more obvious meaning.
  • A generalist may want to see how the information ties into the big picture.
  • A managerial audience might need to see how different groups or actions affect one another.
  • An expert might be more interested in getting into the weeds of your numbers and posing theories around them.
  • An executive has more in common with a novice audience in that they only have time for the simplest or most critical information and the impact it’ll have on the business.

In my experience, the audience is the most important part of communicating your data and information. So, once you identify who you want to see your infographic, dig deeper into that persona.

You should understand what interests that audience, what motivates them, and what specific information they need.

Then, think about how and where they’ll see your infographic. Will it be on a website, shared on social media, or presented at a conference? Then, I like to look at the potential ways to leverage the heck out of my content.

To that end, I recommend that you take time to consider how you might repurpose your infographic with your different channels in mind.

The bottom line here? The platform and situation should influence the design and format of your infographic. Keeping these details in mind will make your infographic stand out and make an impact.

Pro tip: Take audience awareness a step further by conducting research or gathering feedback from your target audience. These details make it easier to tailor your infographic to their specific needs.

4. Collect your content and relevant data.

Creating an infographic that is effective means collecting the data.">

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Using the audience you’ve chosen above, your next step is to organize all the content and data you’ll use in the infographic. You can either collect third-party data or use your own original data.

Choose your data.

For your data to be compelling, you must provide proper context. So, when collecting your data, make sure you have an idea about the story you want to tell. Data for the sake of data won’t add value to your infographic at all.

Choose data that’s interesting and gives a good understanding of the topic. You can compare numbers or look at trends over time to tell a story with your data.

I always like to look at abnormalities and see what might have caused them.

For example, a spike in website traffic from one month to the next doesn’t mean much — until, say, you reveal that traffic was on a steady decline over the previous three months.

Suddenly, you have a story of how you were able to reverse a downward trend.

Organize your data.

Creating an infographic means organizing your data in a way that makes sense to your audience.

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Make sure to organize your data in a way that makes sense so your audience can understand the story without having to work too hard.

To do this, spend some time thinking about what data points are most important and create a structure that emphasizes that data.

One of my favorite strategies is starting with a quick outline of your data story. Then, I match data points with each relevant section of the outline.

Cite your sources.

Most importantly of all, if you use third-party data, be sure you properly cite your sources — just like you would in any other good piece of content.

Beyond that, try to keep your infographic uncluttered by a ton of different source URLs. A great way to cite your sources is to include a simple URL at the bottom of your infographic that links to a page on your site.

You can also list the individual stats used in your infographic and their sources on a landing page. But if you do, don’t forget to link your landing page to an offer that includes your free infographic.

With these tips, your infographic will look clean and professional, and people will be able to access the sources no matter where the infographic gets shared or embedded. It may even drive visitors back to your site.

Pro tip: Think about different types of charts and graphs to present your data. Look for chances to turn complex statistics or concepts into easy-to-understand visualizations.

5. Download your template to PowerPoint.

For the sake of time (remember, our mission is to create an infographic in under an hour), I’m going to create an infographic with PowerPoint.

This is the easiest tool to use because it’s widely accessible software that’s already on most computers, so you can work on your infographic even without an internet connection.

The user interface is also familiar and user-friendly, making it easy for beginners.

This example is based on steps and best practices from our guide, How to Create Effective Inbound Marketing Campaigns.

I’ve picked the “World’s Greatest Timeline” infographic template from our collection of infographic templates.

This template is best suited for my data set since it will allow me to outline each step of the campaign creation process in chronological order.

creating an infographic, world’s greatest timeline infographic template example

If you’re ready to get started, just open the infographic template in PowerPoint.

This will create a new presentation based on the selected template. Then, you can start customizing.

6. Customize your infographic.

This is the most time-consuming part — plugging in the content you already have. With the right template, this step will go fast. All you need to do is replace the placeholder text and graphics with your own information.

Come up with a catchy title, plug in your data/content, and adjust your font sizes and formatting. Feel free to switch up the graphics and colors, too, so they’re relevant to your brand and the data you’re providing.

To customize the look of the infographic even more, you might add or change the colors or font styles to your liking.

Take a peek at the example below to see how I changed the text and updated the font colors to match HubSpot’s branding:

how to make an infographic, running an inbound marketing campaign infographic example

Remember, the template is just a starting point, and you can customize it however you want, using PowerPoint’s tools to create different types of visuals to support your data.

(Want a cheat sheet on how to use PowerPoint’s tools? Download our free infographic templates.)

As you adapt the template, focus on making sure the visuals are readable, make sense in the order they’re shared, and support and enhance your data.

Pro tip: I recommend using consistent visual cues such as icons, color schemes, or illustrations to create a consistent visual language for your infographic and reinforce your brand. What’s more, if you plan to use infographics on a regular basis, consider creating a style guide for your infographics.

7. Include a footer with your sources and logo.

Finally, include a link to your source (mine is here) and the company logo. This way, people will recognize your content if it gets shared on social media or embedded on other websites.

After all, one of the main benefits of creating infographics is their shareability. These details will also make your infographic feel more credible and authentic.

creating an infographic, header and footer example

Pro tip: Contributor details or acknowledgments can also boost the trustworthiness of your infographic.

8. Promote and publish your infographic.

The only thing left to do is to publish and promote your awesome new infographic. A few recommendations for promotion:

Publish your infographic on your blog.

Publishing an infographic on your blog improves the visual appeal of your content and gives your audience a tool to understand complex or new concepts.

But that’s not all. It can also give your SEO and user engagement a boost. (And, don’t forget to include your list of sources!)

Add a Pinterest button.

Want to go viral? Making it easy for people on your site to “pin” can give you added exposure. And if you’re going this route, don’t forget to add a caption for Pinterest sharing to help draw interest and boost engagement.

creating an infographic, running an inbound marketing campaign infographic made in under an hour

Create and add an embed code.

The easier you make it for people to share your infographic, the more likely you are to get those shares. Check out how I did it below.

Share This Image On Your Site

<p><strong>Please include attribution to blog.hubspot.com with this graphic.</strong><br /><br /><a rel=“noopener” target=“_blank” href=‘https://blog.hubspot.com/marketing/create-infographics-with-free-powerpoint-templates’><img src=‘https://blog.hubspot.com/hs-fs/hubfs/free_infographic_template_custom-1.png?t=1519094621186&width=1138&height=3412&name=free_infographic_template_custom-1.png’ alt=‘free_infographic_template_custom-1’ width=‘660px’ border=‘0’ /></a></p>

With the infographic complete and published, that’s a wrap. It won’t take you long to create some impressive infographics of your own once you get started — but before you begin, I’ve got some tools to make the creative process even smoother.

How to Make an Infographic for Free

Now, you may be wondering how much making an infographic will cost.

The good news is you can make engaging and effective infographics for free with many tools on the market.

Here are some of my favorites, and I’ll be testing one of them to show you how easy the process is.

1. Canva

creating an infographic, free infographic templates: Canva template

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Canva is a design platform that can help you create a variety of media like presentations, blog graphics, and posters in addition to infographics. It’s easy to get started using one of their templates.

The tool works by simply dragging and dropping the elements that you’d like to use into place. Once you’re satisfied with your graphic, you can easily download it in a variety of formats to share with your team.

What I like: Since I discovered Canva a couple of years ago, I’ve been obsessed with it. I love how easy it is to use and how much Canva is doing to stay ahead of the curve with new capabilities and tools that, in turn, make it easy for creators to develop trendy visual content.

2. HubSpot

creating an infographic, free infographic templates: HubSpot

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As I showcased earlier, HubSpot’s free, customizable infographic templates make it easy to quickly create new visuals for your project. Simply download the template and open it in PowerPoint.

From there, you can replace text by typing into the template and change the colors to suit your brand’s palette. Our offer comes with step-by-step directions to ensure a hiccup-free experience.

Branding and color schemes are crucial in creating a memorable and cohesive visual identity for organizations. They help establish brand recognition, build trust, and communicate the desired message to customers.

HubSpot’s color palette generator is a tool that allows you to select a primary color. It then automatically generates a complementary palette, ensuring consistency and professionalism in branding across various marketing channels.

What I like: Well, I may be biased, but our templates are pretty great. They give people with limited design know-how and less time the ability to create impactful graphics that wow their colleagues and clients.

3. Piktochart

creating an infographic, free infographic templates: Piktochart

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Piktochart is a free online tool to help you create infographics with zero design experience required. Where Piktochart shines is its many offerings to help visualize data.

The free version gives you access to pie charts, maps, bar charts, and pictographs to display data in a variety of formats.

Users have the option to upload a CSV, Google Sheet, or Excel file into the graph maker. They can also copy/paste data into the template. The brand stands by its user-friendliness, aiming to help novices create infographics in 30 minutes or less.

Piktochart makes creating an infographic easy with built-in methods for importing data.

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What I like: Piktochart offers a ton of different designs and styles and has an easy learning curve. I’ve found that creating professional-looking infographics is as easy as choosing a style and updating it.

Plus, with built-in chart-making capabilities, it takes my numbers and turns them into graphics that make sense with little to no manipulation on my part.

4. Snappa

how to make an infographic, free infographic templates: Snappa

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Snappa’s infographic maker pushes the limits of creating media on the fly — claiming users can make infographics in just five minutes.

Snappa offers a variety of ready-made templates and an easy drag-and-drop builder to help users quickly create the content they need.

Users have the option to add and take away graphics, text, and stock images to customize their creations. Once completed, the finished product can be easily downloaded for use.

Snappa also makes it easy to repurpose the infographics you’ve made by offering several formats for social sharing.

What I like: Snappa has (dare I say) a “Snappy” how-to video demonstrating how to repurpose their templates into something that fits your brand. Their templates are fresh and easy to use.

5. Venngage

how to make an infographic, free infographic templates: Venngage

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Similar to others on this list, Venngage uses a drag-and-drop editor and infographics maker to help users create infographics without any design experience.

Start with a template, then customize colors, text, and shapes as you see fit.

Venngage also has a robust stock photo library, with an impressive 40,000 icons and images available for use, plus another 3 million from Pixabay.

The only drawback is that the collaboration features and brand kit are only available with paid tiers.

What I like: When you first sign up, Venngage asks a few questions about how you plan to use its designs and tailors the page based on your preferences, making it easy to quickly find an infographic template to customize.

6. Visme

how to make an infographic, free infographic templates: Visme

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Visme helps users make graphics in three easy steps: choose a template, upload or input your data, and customize.

If you prefer to start a graphic from scratch, there is also an option to swap specific portions of your infographic using blocks instead of using a full template.

Once finished, users can opt to share their project with a link or download the infographic in a variety of formats. While the basic version of Visme is free, you’ll need to opt for a paid tier for access to the brand kit feature.

What I like: In addition to Visme’s templates, I love that they have design blocks you can use to quickly assemble your infographic, which makes it easy to pick and choose parts of a template that work for you and adapt other areas.

What’s more, if you plug in your website, it can extract your logo, fonts, and brand colors and start adapting templates to fit your brand.

Testing It Out

I’ve already shown how to use HubSpot’s free infographic templates to create your own infographics. But if you’d like to try out other free tools like the ones listed above, I’ll be testing Canva to show you how it works (the process is similar with the other tools).

The infographic I’ll create is one that explains how to create an infographic in no time (see what I did there?). Let’s proceed.

1. Create an account on Canva.

I already have a Canva account, so all I have to do is navigate to canva.com and start the process of creating the infographic. But if you don’t have an account yet, go ahead and sign up.

2. Choose a blank infographic canvas.

Once you’re done creating your account, your Canva dashboard will look like the image below.

create new infographic canvas

The next thing I do is click on Create a design and type “Infographic” into the search field, which results in a list of pre-built infographic options.

I choose the regular infographic canvas, which is the first option (it’s the one you’ll usually use, unless you want to create something more specific, like a resume or a video).

3. Choose an infographic template.

After clicking on Infographic, here’s what my screen looks like:

creating an infographic, blank infographic canvas on canva

There’s a blank rectangular canvas on which I can design my infographic on the right, and on the left, there are tons of free infographic templates I can choose from to create the infographic.

After browsing through the available options, I settle on a timeline infographic design as it will help me clearly outline the steps to take. Once I click on the design, it replaces the blank canvas like so:

choose your infographic template

4. Customize the design.

Now, I can start replacing the text and changing elements in the infographic to suit my needs.

After customizing it, here’s what it looks like:

customize the design of the infographic template

5. Download the infographic.

Finally, I give the infographic a name, How to create an infographic, and click the Share button on the top-right corner of my screen.

In the dropdown menu that pops up, I click Download, like so:

creating an infographic, download your infographic

Canva suggests that I download the infographic as a PDF document. If I want to go that route, I’d just click the purple Download button, and that’s it.

But I’d rather download it as a PNG image, so I click the dropdown arrow on the File type field and choose PNG. Then tap the purple Download button and, voila — my infographic’s ready.

If you’d like to create more complex infographics that include elements like charts (pie charts, bar charts, bubble charts, stacked charts, line charts, donut charts), progress bars (radial progress bars, progress rings), pictograms, maps, and hierarchies, Canva allows you to do that with templates like this:

creating an infographic with canva and adding charts/graphs

Tips for Creating a Great Infographic

Are you ready to get started on creating your own infographic? Here are some guidelines to keep in mind as you proceed.

1. The information you communicate matters more than its design.

You can make the most visually appealing infographic of the year, but if it doesn’t clearly communicate a purpose or message, then what’s the point?

Not to say that the infographic’s design is unimportant, but the information available on it should always be the priority.

A good infographic tells the audience what they need to know and adds more depth or dimension when coupled with a good design.

So when I develop content for infographics, I start with that exactly — the content — and ask three questions:

  • Why am I creating this infographic?
  • What do I want the person looking at it to walk away knowing?
  • What is the minimum amount of information that they need to get the story?

2. Know who you’re making the infographic for.

I realize I’ve already touched on the different types of audiences you write for, but it’s such an integral part of content creation that I wanted to reiterate it once more.

Regardless of what type of content you’re creating, it’s important to know your audience. This is true for copy, content, audio, video, and images.

That’s why before I start writing or creating anything, I spend some time thinking about the audience profile:

  • Who are they?
  • What do they already know?
  • What do they want to know or do?
  • How will this piece of content help them along the way?

Armed with that, it’s much easier to create content that appeals to your audience.

3. Avoid adding clutter to your infographic.

It’s easy to get carried away with icons, graphics, and word art. Trust me. I know — been there, done that, got the t-shirt. But, here’s the thing: If it’s distracting your reader, then it defeats the purpose of the infographic in the first place.

So, how do you keep it simple?

To keep my infographics looking clear and skimmable, I keep the reader in mind. They shouldn’t have to think too hard to find the information they need. Your infographic can also point to an “aha!” moment.

Truthfully, infographics aren’t always something you throw into your content. Once I see the infographic in a designed format, I often pare down the information to simplify it even further.

And, if I’m not sure if it’s simple enough or has the right information, I find that stepping away from the design for a bit can give me the clarity I need. When in doubt, I ask a trusted friend to take a look and share their perspective.

4. Ensure the visuals add value to your data.

Echoing my last point, the visuals that do make it to your infographic should be there to add value to the data beside it — this is the concept behind information design.

Whether you’re using graphs, diagrams, icons, or real-life imagery, I always remind clients that the goal is to take the key messages and provide enough context to tell the story.

This is especially true when you’re using numerical values. This way there’s an emotional element behind the messaging, not just bolding percentages.

5. Test for readability and user experience.

Web accessibility is becoming an increasingly important conversation, so it’s something that every design should take into consideration.

So, before you share your infographic, make sure it’s legible and accessible to a wide range of users. Test the font size, color contrast, and readability on different screens and devices.

I always keep in mind that a huge amount of people are looking at content on their mobile devices, which means it’s important to make sure the information is as clear on a small screen as on a large desktop monitor.

To that end, also make sure you’re considering any usability factors like navigation and calls-to-action.

Share Your Professional Infographic Today

This whole thing took me under an hour to put together — much less time (not to mention more professional looking) than it would’ve taken if I’d started from scratch.

Plus, it’s less expensive than hiring a designer and using the resources you might want to save for larger campaigns.

With these tools in hand, you’ll be able to start churning out professional and informative infographics, too!

Editor's note: This post was originally published in May 2020 and has been updated for comprehensiveness. This article was written by a human, but our team uses AI in our editorial process. Check out our full disclosure to learn more about how we use AI.

How to Write a Marketing Email: 28 Tips for Writing Compelling Email Copy [+ HubSpotter Insights]

Featured Imgs 23

Here’s the skinny: email marketing has come a long way in just the past few years. But with all the fancy new functionality brands are using, a well-written, plain-text email can perform just as well (if not better) than a highly-designed email with tons of bells and whistles.

Download Now: 10 Templates to Master Marketing Emails [Free Kit]

In fact, no matter how swanky your marketing emails look, if they’re devoid of well-written copy, your subscribers will stop opening — and start deleting — your messages.

That’s where email copywriting comes in. Today, I’ll discuss copywriting best practices you can apply to both the subject line of your message and the message body itself.

Table of Contents

What is email copywriting?

Email copywriting refers to copy specifically written for marketing emails. It could involve crafting the email from start to finish or tweaking a specific element, like a subject line, to increase conversions.

Email copywriting aims to build connections with relevant prospects, reconnect with existing customers, and, in both cases, build trust. Why? Because connection + trust means you're more likely to convince and convert (i.e., make a sale).

Components of Compelling Email Copy

Now that you know what email copywriting is, let's examine three of the core components of a marketing email.

Email Subject Line

The subject line is your first point of contact with email recipients. It not only influences whether someone will open your email, but it also has a direct impact on conversions and maintaining your list. That means you need to make it count.

Your subject line should be concise, engaging (to attract interest), and highly relevant to the rest of your email. Why does relevance count?

According to Gartner, subject lines that are misaligned with email content are one of the top three reasons subscribers choose to leave an email list.

Pro tip: Keep reading to learn 10+ actionable tips to help you write best in show email subject lines.

Preview Text

With most email services, subscribers will see preview text when they see the subject line. Preview text gives readers more context about what's actually in your email. So, like your subject line, it needs to hook readers in.

Pro tip: Preview text is automatically created based on the first line of your email body copy. But most email services allow you to customize the preview. If yours doesn't, craft that first line of email copy with your preview text top of mind.

Email Body Copy

If a subscriber gets to your email body copy, it means your subject line made ‘em click. Go you! Now it’s time to follow up on your subject line's promises, share essential information, and convince folks to click your call to action.

Pro tip: Remember, if you want to maintain good list health — because your subscribers aren't leaving in droves — your body copy should be relevant to your subject line.

Call to Action (CTA)

Your subscriber has clicked and read through your body copy, and now it's time to convince them to learn more, purchase, download something, etc. Like your subject line and body copy, your CTA should be clear, actionable, and persuasive.

Pro tip: After analyzing over 330,000 CTAs over six months, HubSpot found personalized CTAs converted over 200% better than generic ones. Want to boost your conversion rate? Try personalization.

Email Copywriting Best Practices

I'll start with copywriting tips for better subject lines, followed by copywriting tips for the bodies of your emails. Then, I’ll finish up with actionable ways to make your email copy more effective. Let’s go!

How to Write a Marketing Subject Line

As I covered above, part of writing effective email copy is nailing the subject line.

The subject line is like the gatekeeper of your email.

No one gets to read your stellar email copy if they aren't interested enough to open your email in the first place.

That interest is garnered almost wholly on the email‘s subject line (with the sender’s name also playing a role).

In the next section, I’ve distilled everything you need to know to write some excellent subject lines.

1. Use actionable language.

With email subject lines, using actionable language doesn't necessarily mean using verbs, although it certainly helps.

 Amazon using actionable language in an email subject line

It comes down to using language that clarifies to the recipient what they can do with the information in the email, should they choose to open it. In other words, keep the value for the user top-of-mind.

Actionable language works because it invites interaction. It implies something inside the email is worth exploring, which can lead to higher open rates.

Pro tip: Incorporate a verb (like “take,” “download,” “reserve,” “ask,” “buy,” etc.) to tell the reader exactly what they need to do.

2. Personalize when possible.

Highly segmented emails tend to have higher performance levels — such as open rate and clickthrough rate — than emails that aren't personalized.

In fact, data shows: “Segmented emails drive 30% more opens and 50% more click-throughs than unsegmented ones.”

 UNIQLO Canada using personalization in an email subject line

Personalization works because it creates a sense of relevance and connection for the recipient. It isn‘t just about using names, though — it’s about delivering the right content to the right person at the right time.

Think personalized product recommendations based on purchase history. As you get to know your audience better, you can tailor your email campaigns to their preferences and behaviors.

Pro tip: Need inspiration? Check out these 157 examples of awesome subject lines from brands.

3. Prioritize clarity, and only then think about “catchiness.”

Write a subject line that is clear first and catchy second. In marketing copy, clarity should always be your priority. If, after you've drafted a clear subject line, you can also make it catchy, funny, cute, and whimsical, then go for it.

But never sacrifice clarity for the entertainment value.

UrbanDaddy is an example of a company that excels at writing subject lines that are always clear and sometimes also catchy, funny, or entertaining. Take a look at the subject lines of some of the emails I've received from them:

  • UD | A Hotel in the Middle of the Ocean
  • UD | Nunchucks. Made from Beer Cans. Finally.
  • UD | Getting Everyone Together: Now Less Obnoxious

Some subject lines either make the recipients chuckle or are bizarre enough to pique your interest. But what you will get when you open the email is always extremely clear.

4. Align your subject line copy and email copy.

You might already know how crucial it is for your call-to-action copy and your landing page offer to align.

Well, it's no different when crafting your email subject line and email message. What your email subject line promises, the email message should deliver.

Why? It‘s not just because it’s responsible. It‘s also because click-through rates plummet when readers don’t get what they're promised in the subject line. (And, in the long term, so will your email open rates.)

A high email open rate means nothing without any click-throughs. Aligning your subject line with your email content builds trust and manages your reader's expectations.

When your audience knows they can trust your subject lines to deliver on their promises, they're more likely to engage with your emails. Over time, this can improve your open rates and overall conversions.

5. Use emojis (if it fits your brand).

The pros?

Emojis are universal symbols that people across different languages and cultures can understand, which makes them a powerful tool for enhancing communication.

Emojis can inject color, emotion, and personality into your message. They help convey a tone or sentiment that words alone might not fully express.

For example, a restaurant might send an email with a subject line like “New Menu Alert! 🍔🍕🍨” or a travel agency might announce a vacation deal with “Get Ready for Paradise! 🌴✈️”. Here’s an example from ClickUp:

The cons?

Previous data showed that emails with an emoji in the subject line had a higher click-through rate, which shows how they attract attention and provoke curiosity.

However, a recent study from GetResponse shows little difference in open rates or click-through rates between subject lines with or without an emoji.

Pro tip: I personally love an emoji in an email subject line. Ultimately, it comes down to your brand and your audience. If you’re unsure, try running an A/B test to see if emojis work for your email list(s). And if you do choose to use them? Use ‘em judiciously where they add value or match the tone of your message.

6. Test multiple subject lines.

Rather than emailing a single subject line, create two or more versions to see which performs better. For example, you might experiment with the placement of a keyword, the use of a question, or the inclusion of a number.

Testing multiple subject lines, or A/B testing, helps you determine which approach resonates best with your audience. One subject line might appeal more to your readers, leading to higher open rates and engagement.

Compare the performance metrics to refine your approach.

Pro tip: Not sure what’s working and what isn’t with your emails? Run an email marketing audit and find out.

7. Use numbers and statistics.

Numbers are easily digestible and provide clear information to the readers. For example, here’s a subject line from The Body Shop:

 The Body Shop using numbers and statistics in an email subject line

Numbers and statistics work because they stand out visually, provide concrete information, and create curiosity. According to a study, email subject lines with numbers have 57% better open rates.

The specificity of numbers often implies value and makes the promise more believable, which can drive curiosity and encourage recipients to open the email.

8. Avoid using all caps.

Digitally, using capital letters is often interpreted as yelling, which isn’t exactly what you need when building a relationship with your customers.

For instance, “BUY NOW AND SAVE!” is less appealing than “Buy now and save.” It's always a good idea to communicate your message in a way that’s respectful and considerate to your reader.

All caps can appear aggressive and spammy, potentially decreasing email open rates. Apart from this, many spam filters may flag emails with subject lines, preventing your email from reaching the recipient's inbox.

They also take up more space, like in the example below:

  An example of using all caps in an email subject line

9. Leverage FOMO (Fear of Missing Out).

Subject lines such as “Only 24 hours left for our summer sale 🕒” or “Last chance to grab your discounted ticket!” can create a sense of urgency that prompts action.

  Bath & Body Works Canada using FOMO in an email subject line

FOMO works because it appeals to a basic human instinct — the desire not to miss out on a beneficial opportunity. Creating a sense of urgency or scarcity encourages your recipients to act quickly or risk missing out.

This psychological trigger can increase your email open rates and engagement, as readers will feel compelled to find out more before it's too late.

Email template example

Subject line: Inside: Something Better Than That Sweater From Aunt Mona

Body copy: Hey [Prospect name],

We‘ve all gotten gifts we wish had never been placed on this earth. But this gift I have for you? It’s not one of 'em.

If you buy anytime between now and December 31, I can offer you [insert discount]. As simple as that!

If you're interested in learning more, give me a call or schedule some time on my calendar.

And if you‘d rather go with Mona’s sweater and get back to me after the first of the year — that's OK too.

Happy Holidays,

[Your name]

10. Optimize for mobile.

Did you know that 55% of emails are opened on mobile devices? That means it's crucial to make sure your subject lines are optimized for mobile.

For example, keep them under 50 characters to check they fully display on a mobile screen, something like “Enjoy 20% off your first order 🎉”.

Why does this work? When you optimize for mobile, you meet your audience where they are, literally in the palm of their hands.

Pro tip: Mobile screens are smaller, so long subject lines might get cut off, reducing the impact of your message. Even without mobile considerations, short, clear, and impactful subject lines catch the eye, making the recipient more likely to tap and read on.

11. Avoid spam trigger words.

Picture this: You’ve crafted a top-notch marketing email, but it ends up in your recipients' spam folders. That’s not unusual — over 46% of emails sent in December 2023 were deemed spam.

Why does this matter? Spam filters protect users from potentially harmful or deceitful content. If your email subject line looks like it's shouting a sales pitch, it might end up in the spam bin.

An unread email is a wasted email — choose your words carefully to ensure your content lands right in the inbox where it belongs.

Pro tip: Phrases like “100% free,” “make money,” “no purchase necessary,” or “satisfaction guaranteed” can set off alarm bells for email filters.

12. Brainstorm with AI tools.

Got a case of writer's block? Consider brainstorming with AI tools like Jasper or ChatGPT. These tools can generate a wide array of subject lines once you feed them a few details.

For example, tell Jasper you‘re writing a sale announcement email, and you’ll have a bunch of catchy subject lines to choose from.

These AI tools use datasets to generate creative suggestions and save you time and effort. They're not just pulling ideas out of thin air, though.

They're using data-driven insights to propose subject lines likely to engage your audience. But remember, AI is a helper, not a replacement. Pair AI suggestions with your own expertise and judgment to make your emails shine.

Pro tip: Why not try HubSpot’s AI Content Writer? It’s free, and no credit card is required to get started.

How to Write a Marketing Email (+ Tips from HubSpotters)

Now that you‘ve crafted a stellar email subject line, you have your audience’s full attention on the body of your email message. So, how do you craft copy that will get them clicking?

Here are the important components you need to know.

13. Establish relevancy.

Just like the email subject line should strive to establish relevancy through personalization, so should the copy in the message of the email. Use the very beginning of the email to explain how you know each other.

Tailor your message so that it resonates with your audience's needs and interests.

An example of email copywriting best practices

Why does relevancy work? Simple: recipients want emails that are applicable to their lives. If they consider your emails helpful and relevant, they're more likely to engage and less likely to send it to junk or unsubscribe.

Segment your audience based on their preferences or past behavior, and then create emails that cater to these specific segments.

Pro tip: “In my experience in email marketing, you have to tell people what they’ll get from reading more,” says Kaitlin Milliken, a senior program manager at HubSpot. “That can be a discount, an offer, or a valuable piece of information they can’t get anywhere else.”

14. Write in the second person POV.

Writing from the second person point of view means using the pronouns “you,” “your,” and “yours“ — a direct line of communication between you and the reader. This can make your email copy feel more personal and engaging.

Instead of saying, “Customers will love this product,” try saying, “You'll love this product!”

The second-person perspective shifts the focus from the brand to the person. It’s a subtle tactic that helps you stay value-oriented, which can build a stronger connection and encourage action.

Email template example

Subject line: Your Cart Misses You

Body copy: Dear [Customer Name],

We understand that life can get busy, and sometimes things slip our minds, but we wouldn't want you to miss out on your favorite items!

Here‘s a quick reminder of what’s waiting for you:

  • [Product 1]: [Brief description and image of the product]
  • [Product 2]: [Brief description and image of the product]
  • [Product 3]: [Brief description and image of the product]

To complete your order and enjoy these fantastic savings, simply click on the link below:

[Link to the cart]

Don't miss out on these exciting items!

Thank you for choosing [Your Brand]. We can't wait to see you make these items your own.

Happy shopping!

15. Talk about benefits, not features.

You know the value of your email. But does your recipient? No, not yet. And it's your job to explain it.

Here’s the thing: many emails only explain the feature they’re offering, not the benefit. This email from Banana Republic sells shorts, but the copy isn‘t just shoving shorts down the recipient’s throat.

Instead, they've identified what makes these shorts worthwhile: their versatility. They allow a man to lounge around the house and then go out in the city while putting minimal effort into changing his outfit.

Banana Republic using benefits rather than features in an email

Benefit-oriented copy tells your customers what they stand to gain from using your product or service. While features describe what your offering is, benefits explain how it can improve the reader's life.

16. Be brief.

One of the worst mistakes email copywriters make is trying to shove the entire story into the email message.

“Your readers are probably skimming your email, which means your copy should be optimized for that,” says Martina Bretous, a marketing manager at HubSpot.

She explains, “To that end, my biggest tip is to shorten your sentences. Anywhere you can break up a sentence, do it. It’ll make your email more scannable and more digestible.”

Instead, find a way to summarize what the reader will get in a compelling way and let them click through to a page on your website for more information.

Take a look at how the folks over at Postmates drafted a brief email encouraging readers to click through for a limited-time offer:

Postmates keeping their email body copy brief

Keeping your message on-point is the key to writing brief email copy. What‘s the point you’re trying to make with your email?

If you know the action your email is supposed to drive (things like the recipient orders free lattes on-demand, the recipient remembers to buy their Bruce Springsteen tickets, the recipient gets motivated to work out, etc.) then you'll have a much easier time drafting succinct email copy.

17. Be lovable.

Just because emails are meant to inform doesn‘t mean they can’t also delight. In some cases, email can be a great avenue for letting your brand's personality shine, helping you build a meaningful relationship with the folks on your email lists.

After all, providing a lovable experience for people begins and ends with how you communicate with them.

Check out the example below from the folks over at Death to Stock Photos:

 Death to Stock Photos being lovable in their email body copy

Pro tip: People buy from brands they like and trust. Being lovable builds a connection that goes beyond the transactional. But stay true to your brand voice — if humor isn't your thing, you can still be lovable by being helpful, kind, or empathetic.

18. Use actionable language in your call to action.

That's right: Emails have calls to action, too. Well, the good ones do. First and foremost, your email call-to-action should be extremely easy to identify.

Remember: People scan their emails. If there‘s one thing you want your recipient to pick up on, it’s your call-to-action. Your CTA is the clear, concise command that tells your reader exactly what to do.

Think “Shop Now 🛍️” or “Claim Your Spot! 🎟️”. Make it irresistible so they can't help but click.

A well-crafted CTA is like the big finale of your email — it‘s what converts readers into customers. It works because it provides clear direction and motivation for the reader.

Plus, if you’ve done your job right in the rest of the email, they're primed and ready to take that next step.

Email template example

Subject line: We Value Your Input! Help Us Improve with Your Feedback

Body copy: Dear [Customer's Name],

You are an important part of our [Your Brand] family, and we value the insights and experiences you have shared with us. We work hard to improve our goods and services and keep your satisfaction at the center of everything we do.

We kindly ask for you to lend a few minutes of your time to filling out our customer feedback survey. Your suggestions will be crucial in determining how we will develop our services in the future.

[Link to the survey]

The survey will only take a few minutes to complete, and your responses will remain anonymous. In order for us to better understand your preferences, expectations, and areas where we can improve, we hope you’ll take this opportunity to leave open and honest feedback.

Thank you for supporting [Your Brand] in such a significant way. Please contact our knowledgeable support team at [support email] if you have any questions or run into any problems with the survey.

CTA: Take the Survey ✍️

19. Use a conversational tone.

A conversational tone can be your best friend.

Instead of a stodgy “our company is pleased to announce an unprecedented sale,” why not try something like, “Guess what? We‘re having a huge sale — you won’t want to miss this!” It‘s like you’re having a friendly chat with your reader.

“I used to write an email newsletter for executives in a previous role. We always started out with a little note from the editor,” says Milliken. “This helped us keep the tone conversational and speak directly to our audience.”

The magic of a conversational tone is that it makes your emails feel more personal and less like generic marketing material. Readers tend to respond better to messages that feel human and relatable.

Making your emails sound like they're coming from a friend rather than a faceless corporation increases engagement and builds a stronger connection with your audience. Remember, people like to do business with people, not robots.

20. Use AI tools for content ideas.

Feed AI tools like ChatGPT and Jasper some context, and they'll spit out a variety of creative content ideas. For instance, you could ask ChatGPT to help you come up with engaging ways to introduce a new product feature.

These tools can provide you with many ideas, but you'll need to cherry-pick the best ones that suit your brand and audience.

You know what resonates with your readers, what their interests are, and what language they speak (both literally and figuratively).

Use HubSpot's Campaign Assistant to generate your email copy in just a few clicks so you can focus on tasks that need a human touch.

How to Make Email Copy More Effective

You now know how to write compelling email subject lines and copy. Here are eight tips that tie everything together.

21. Include social proof.

Think customer testimonials, ratings or reviews, or case studies that highlight the success of your product or service. For instance, “98% of our users reported increased productivity within a week!”

People trust other people. Social proof works because it shows your recipients that others have benefitted from your product or service. This can help build trust and credibility, making it more likely for the reader to take the desired action.

Email template example

Subject line: Hear What Everyone Is Raving About

Body copy: Hi [Prospect’s First Name],

The happiness and satisfaction of valued customers like you fuels [Your Brand] dedication to providing top-notch goods and services.

We take pride in the relationships we develop with each customer, so we wanted to share some feedback we’ve gotten from those who have personally experienced the [Your Brand] difference.

Here are some testimonials from our delighted customers:

  • [Customer Name 1]: “[Testimonial or quote from the customer about their positive experience with your product/service.]”
  • [Customer Name 2]: “[Testimonial or quote from the customer highlighting the specific benefits they received from your brand.]”
  • [Customer Name 3]: “[Testimonial or quote from the customer expressing their appreciation for your exceptional customer service or support.]”
  • [Customer Name 4]: “[Testimonial or quote focusing on how your brand has solved a particular pain point or made a positive impact on their life or business.]”

Want to share your experience with [Your Brand]? We'd love to hear your thoughts! Feel free to leave us a review by replying to this email or visiting our website [insert review submission link].

Thank you once again for choosing [Your Brand]. If you have any questions or need further assistance, don‘t hesitate to reach out. We’re always here to help.

22. Incorporate storytelling.

Instead of just listing your product‘s features, share a story about how it solved a problem. Storytelling isn’t just for bedtime — it can make your marketing emails shine too!

For example, “Meet Sarah. She struggled with managing her finances until she discovered our app…”

The beauty of storytelling is that it engages the reader on a more emotional level, making your message more memorable.

Plus, it helps your readers envision how they could use and benefit from your product, increasing the likelihood they'll make a purchase.

23. Use bullet points or numbered lists.

Use bullet points or numbered lists to break down complex information into easy-to-digest chunks. For example, “Our software helps you: 1) Organize your tasks, 2) Manage your time, 3) Increase productivity.”

This format is effective because it's user-friendly. Readers can quickly scan the key points and understand your message without wading through dense paragraphs.

It makes your content accessible and ensures readers don’t have to spend way too much time on it.

24. Add visual elements.

A picture is worth a thousand words, right? Well-chosen images, infographics, or even GIFs can add a new dimension to your marketing emails. For example, show off your new product with a vibrant photo or infographic illustrating its benefits.

 Tartelette Tubing adding visual elements to their marketing emails

Visual elements can enhance your message by providing a visual representation of your content. They grab attention, break up the text, and can significantly improve engagement.

After all, our brains process images much faster than text, so a well-placed image can boost comprehension and retention.

25. Maintain consistency in tone and style.

To create a cohesive brand experience, keep your tone and style consistent across your emails. If your brand is fun and casual, a formal, corporate-sounding email would feel out of place.

For instance, if you’re known for using friendly, laid-back language, keep that up in your emails.

Consistency in tone and style helps reinforce your brand identity and builds trust with your audience. When readers know what to expect, they're more likely to stay engaged and look forward to your messages.

Consider creating a style guide for your email communications that you revisit and revise as your brand grows.

26. Always proofread.

Before you hit “send,” always proofread your email. Typos, grammatical errors, or broken links can damage your credibility and distract from your message. Take this as a bad example: “We're excited to announce our new product!”

Proofreading is crucial because it ensures your message is clear and professional. Errors can cause confusion or even change the meaning of your content. Plus, they can make your brand look careless, which isn't the image you want to project.

Use tools like Grammarly to help catch any lingering errors, and if possible, have a colleague give your email a glance before hitting send.

27. Segment your audience for tailored content.

One-size-fits-all might work for scarves but not for marketing emails. Segment your audience based on criteria like location, purchase history, or interests, and tailor your content to each segment.

For example, offer a product tailored to a customer's past purchases or share content relevant to their industry.

Segmenting your audience allows for personalization, which can boost engagement and conversion rates. By making your emails more relevant to each recipient, they'll feel more valued and understood.

28. Provide value in every email.

Every email you send should serve your recipient. This could mean exclusive discounts, insightful industry news, or a funny joke to brighten their day. For example, “Want to make the most of our app? Try this top tip!”

Providing consistent value will foster a positive relationship with your audience, making them anticipate your emails. This also increases their engagement with your calls to action.

To ensure you‘re providing what your audience values, conduct surveys or research to better understand their interests. And remember, it’s not just about selling — it’s about serving.

Craft a Marketing Email that Drives Action

Establishing relevancy, creating highly personalized copy, sharing social proof, and the rest — there's a lot to consider if you want to write a marketing email that drives action.

Yes, it is important to understand first principles (which, after reading this blog, you do — go you!), but you can streamline your email marketing workflow with a handy template.

Download our free email templates and see for yourself.

Editor's Note: This post was originally published in May 2012 and has been updated for freshness, accuracy, and comprehensiveness.

The 24 Most Creative Ad Campaigns in History (Plus, Why I Love Them)

Featured Imgs 23

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Earlier this year, HBO launched an incredibly moving ad for the new season of its hit series “House of the Dragon.” It featured pictures of House of the Dragon banners in renowned landmarks globally, including The New York Stock Exchange.

Each spot vowed allegiance to a team or “house” in the series.

best ad campaigns, house of the dragon ad at the new york stock exchange

Image Source

The ads and buzz around the series made me go check out the show (all hail Queen Rhaenyra!). That got me thinking about ads and their impact, which eventually led me to wonder, “What is the best ad of all time?”

Now, it was a little difficult for me to come up with just one “best” advertisement of all time — which is why there are 23 in this post instead. Let’s dive in.

Table of Contents

Impactful Advertising Across the Ages

But why are these some of the best ads of all time?

Because of the impact they had on brand growth and how they hit on some universal truth that makes them memorable. In fact, some of us might not have even been alive when these campaigns first aired.

Two of the biggest challenges in advertising are measuring the value of the advertisement and ensuring it resonates with the right people.

Reaching everyone your desired customers can be tough. Your target audience are dispersed across so many different channels. Plus, the vast volume of competing ads makes it hard to stand out and make an impact on your audience.

As the nature of advertising evolves, it’s important that you do too. People can advertise anywhere, and today’s best type of ad might not be the best type tomorrow.

Types of Advertisements

As you can imagine, there are many types of advertisements — all of which run in different mediums, on different channels, and have different goals in mind for their business. Let’s see the most common ads marketers should know.

1. Print Advertising

The first print ad ran in England in 1472, according to Infolinks. Since then, this type of advertising has become unavoidable.

Print ads have run in newspapers, magazines, brochures, billboards, and flyers. In this method, the advertiser pays the publisher to place their ad in the publication.

2. Direct Mail Advertising

Direct mail involves creating and distributing printed materials to a targeted mailing list. These materials can include postcards, catalogs, brochures, letters, and promotional offers.

This method was first discovered in 1835 when the American Anti-Slavery Society (AAS) mailed print materials to southern religious and civic leaders.

Soon after, direct mail became a common advertising method used by businesses to raise awareness for their brand.

Direct mail is a tactic that should be thoughtfully deployed. I’ve received more than my fair share of junk mail that ends up directly in the trash.

However, I’ve noticed if local businesses contact me, service providers for my home reach out, or my favorite brands send coupons, I’ll keep them.

3. Radio Advertising

United States radio stations launched their first commercial broadcasts in 1920.

And while we might all drive around with our iPhones plugged in for music these days, don't let that fool you.

Radio is still a viable marketing and advertising platform today for expanding the reach of sponsored events and new products.

In this ad method, the advertiser pays the radio station to play their ad during designated breaks between music or a radio show.

4. Television Advertising

Television ads originated in the 1940s with the promotion of practical items and political campaigns. Advertisers can now use television to promote food, toys, stores, business services, and more — both to local TV channels and to national broadcast networks.

In this ad method, the advertiser pays the TV network to show their ad during designated breaks in the network's regular programming.

5. Internet Advertising

Internet advertising took root in the mid-1990s with the launch of “banner” advertisements for various telecommunications companies.

Marketers place these ads in interstitial spots on a webpage. Basically, advertisers pay the website owner to place their ads in exposed spaces peripheral to the website's own content.

But that’s just the tip of the iceberg. Internet advertising has gone on to include video, search engine marketing, and more.

6. Social Media Advertising

Social media advertising is a form of internet advertising that emerged with the introduction of social media in the 2000s.

In this ad method, advertisers promote products, services, or content through paid ads on social media platforms. That includes Facebook, Instagram, Twitter, LinkedIn, YouTube, and TikTok.

There are also many different ad formats to choose from when advertising on social media, such as image ads, video ads, carousel ads, sponsored posts, and more.

7. Mobile Advertising

Since the early 2000s, mobile advertising has been a popular method due to the widespread use of cell phones and the amount of time people spend on them.

It involves delivering promotional messages or advertisements through text messages, mobile apps, mobile websites, and push notifications.

With this method, advertisers can leverage data and create highly personalized ads based on location, behavior, and user interests.

8. Podcast Advertising

Podcast advertising gained popularity in the mid-2000s with the introduction of MP3 players, such as iPods, which made it easier for users to download and listen to podcasts on the go.

Similar to radio advertising, podcast advertising is where advertisers pay podcast owners to promote their product or service through sponsorship or ad spots in podcasts.

These ads can be inserted before, during, or after a podcast episode.

In essence, the advertising types listed above have evolved dramatically since their inception. What was once quite one-dimensional messages now carry clever, funny, or profound undertones that make the ads memorable for years to come.

After reading Jennette McCurdy’s memoir about her life as a child star, I tuned into her podcast “Hard Feelings.” The ad breaks in her show were witty, showcasing her personality.

In one, she takes a bite out of a Hello Fresh lettuce wrap, and you can hear the crunch. Memorable, indeed!

What makes a good advertisement?

No matter which method of advertising you use, one thing remains true: The best advertisements capture the attention of consumers right from the start.

I asked 10 advertising and marketing professionals what makes an ad stand out to them. This is what they said.

1. Clear and Consistent Messaging

“Memorable ads stick in your mind often due to consistent branding. When everything from the colors to the messaging aligns seamlessly, it builds a strong identity. This familiarity breeds trust and recognition,” says Cesar Cobo, chief operating officer at Webris.

Clear messaging ensures that your audience understands what you’re trying to communicate with them. Without clarity, consumers may misinterpret or fail to grasp the main point of your ad, leading to confusion and a loss of impact.

Beyond that, “A consistent brand message across all platforms ensures that your audience can easily recall who you are, even amidst a sea of competitors. Craft a bold and clear message that cuts through the noise,” Cobo notes.

As consumers are constantly bombarded with advertisements, simple and straightforward messaging can also help your brand cut through the noise and grasp their attention.

2. Storytelling

“The most impactful ads don't just sell a product — they tell a story that resonates with the viewer. An ad that can genuinely make you laugh, touch your heart, or inspire you in some way has a much better chance of sticking in your mind,” says Will Yang, head of growth and marketing at Instrumentl.

I wholeheartedly agree. Extra Gum made one of my all-time favorite commercials.

In it, a dad folds paper cranes out of gum wrappers for his daughter as she grows up. Before she moves away to college, he finds that she’s saved all of the origami cranes he’s made her. Just thinking about the ad makes me tear up.

Storytelling is essential in advertising because it allows you to connect with your audience on a deeper level.

A well-told story has the potential to hold your audience’s interest for longer, increasing the chances of delivering your message more effectively.

Telling a story can also help you differentiate your brand from competitors. By sharing unique stories that reflect your brand’s values or mission, you can establish a distinct brand identity and develop a loyal customer base.

"At the end of the day, people don't buy products; they buy stories,” Yang reminds.

3. Emotional Appeal

Emotions are a fundamental part of the human experience. I get emotional when my favorite character in a show cries or when I order takeout that isn’t as good as I thought it would be.

When advertisements appeal to emotions, they tap into universal feelings, such as joy, sadness, or empathy. This creates a sense of relatability and empathy, allowing viewers to connect with the brand on a deeper level.

“If an ad makes you laugh, you remember it, if an ad makes you angry, you‘ll remember it. If an ad reminds you of your childhood, you’ll certainly remember it.

You remember how you feel, and you associate that with the product or service,” says Brandon Gilliam, head of marketing and sales at Happy Grub.

Keep in mind that it‘s important to strike the right balance in emotional appeals and ensure authenticity and relevance to the brand and its target audience.

Emotions should be used ethically, responsibly, and in alignment with the brand’s values and positioning.

4. Building Memories

Whether your ad has a unique tagline or a load of humor, a uniquely creative approach has the power to stick with peoples’ minds and give you a competitive advantage in the crowded advertising landscape.

When I asked what makes an ad memorable to him, Casey Meraz, the CEO of Juris Digital, notes, “Surprising elements can really make an ad stick. A twist on something expected grabs attention and leaves a lasting impression.”

Meraz recalls Geico’s “Hump Day” ad. In it, a camel walks through the office asking workers to “guess what day it is.” (It was, in fact, hump day).

“The unexpected camel in an office setting broke through the usual noise. When an ad surprises, it disrupts the monotony and resonates on a deeper level, Meraz says.

When an advertisement leaves a strong impression, it continues to influence consumers. Memorable ads are also more likely to be shared and generate word-of-mouth, amplifying their reach and impact.

My personal example? Mountain Dew’s bizarre monkey-puppy-baby ad, where a slightly horrifying hybrid creature walks into the room with a bucket of soda cans.

To this day, I’m not sure if I liked the ad. But I did talk about it when it came out, and the monkey-puppy-baby haunts my dreams to this day.

5. Strategic Repetition

The key to effective advertising lies in consistent messaging. One of the things I did when I first started out as the owner of a clothing brand was to craft consistent ads across platforms.

This strategic repetition promotes a sense of familiarity with the brand and its core message.

The goal isn't to bombard viewers with your content but rather to create a cohesive experience that resonates across different platforms.

This nurtures an environment for message reception, which leads to a more memorable brand experience for your audience.

Peter Hoopis, owner of Hoopis Pickleball, notes that this is where a multi-channel approach comes in.

“Each element, from video to social media, presents a unique piece of information, yet all contribute to a central theme. This consistency builds a narrative and reinforces the message with each iteration,” Hoopis says.

6. Music

Bah da, buh, buh, buh… Now, you fill in the blank. This would be much easier to convey if I were actually sitting in a room with you, but some of you may have answered correctly. “I’m lovin’ it.”

Laia Quintana, head of marketing and sales at TeamUp, brings up the tune when discussing the power of music in ads.

“The jingle‘s catchy melody and simple lyrics create instant brand recognition and recall. This combination of music and message has made the ad timeless — every time I hear that jingle, I instantly think of McDonald’s,” Quintana says.

Everyone loves a catchy tune. Music is one of the easiest ways to evoke emotions and aid recall. People tend to remember good music, so including this element in your ad will definitely add to its appeal.

7. Striking Imagery

Let’s talk visuals! Humans are very visual creatures. Just looking at a delicious meal is enough to make you salivate, and the face of Rhaenyra Targaryen in The House of the Dragon makes viewers want to bend the knee.

Darija Grobova, a team lead for public relations at Omnisend, shares another example from the soccer realm.

“The powerful visuals of the Orange-France women’s National Football Team ad of 2023 stands out in this regard.

Using VFX, they made the female players initially look like their male counterparts, driving home a powerful message: when Orange supports the men’s team, they’re also supporting the women’s team,” Grobova says.

The real kicker (pun intended)? The visuals of the athletes.

“The use of real footage of athletes created a strong emotional connection and overturned one of the prejudices that all too often surround the players,” Grobova notes.

How your ad looks contributes to its success. Thanks to technology, there is so much you can do to play with your ads’ visuals now.

8. Prompting Action

A good ad creates a sense of urgency and prompts the audience to take action, whether it’s to make a purchase, visit a website, sign up for a newsletter, or engage with the brand in a meaningful way.

A clear call to action guides your audience on what steps they should take next.

Ultimately, prompting action ensures that advertisements are not just passive messages but active drivers of business outcomes.

So how do you create an advertising strategy that resonates? Well, this post should help with that as we explore how we can learn from ads and campaigns.

But, first, an important distinction.

An advertising campaign is a group of similar ads with a unified tone or message.

The advantage of a campaign over a standalone ad is the ability to push the same idea in different ways, across multiple mediums, and for a longer period of time without getting too repetitive or stale for the audience.

Featured Resource: Advertising Campaign Planning Kit

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Use HubSpot's free Advertising Campaign Kit to plan out your advertising project and learn more about which advertising type is the best for your project.

The Best Advertisements of All Time

Without further ado, here they are in no particular order: 24 of the best advertisements of all time and the lessons we can learn from them.

1. Nike: Just Do It.

Ad Campaign: Print, Television, Internet

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Did you know that once upon a time, Nike‘s product catered almost exclusively to marathon runners?

Then, a fitness craze emerged, and the folks in Nike’s marketing department knew they needed to take advantage of it to surpass their main competitor, Reebok.

(At the time, Reebok was selling more shoes than Nike). And so, in the late 1980s, Nike created the “Just Do It.” campaign.

It was a hit.

In 1988, Nike sales were at $800 million; by 1998, sales exceeded $9.2 billion.

“Just Do It” was short and sweet yet encapsulated everything people felt when exercising — and people still feel that feeling today.

Don‘t want to run five miles? Just Do It. Don’t want to walk up four flights of stairs? Just Do It. It's a slogan we can all relate to: the drive to push ourselves beyond our limits.

The Lesson

When you‘re trying to decide the best way to present your brand, ask yourself: what problem are you solving for your customers? What solution does your product or service provide? By hitting on that core issue in all of your messaging, you’ll connect with consumers on an emotional level that is hard to ignore.

2. Coke: Share a Coke

Ad Campaign: Print

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Big brands are often hard-pressed to do something ground-breaking when they're already so big. So, what did Coca-Cola do to appeal to the masses? They appealed to individuals by putting their names on each bottle.

The Share a Coke campaign began in Australia in 2011 when Coca-Cola personalized each bottle with the 150 most popular names in the country.

Since then, the U.S. has followed suit, printing first names across the front of its bottles and cans in Coke's branded font. You can even order custom bottles on Coke's website to request things like nicknames and college logos.

This was a breaking story across the marketing and advertising industry. It enchanted many consumers, but it confused others. Why make something temporary so personal?

Either way, Coke received immediate attention for this campaign.

Pepsi even released some sassy counter-ads shortly after the campaign launched. Theirs focused on mocking the bottle names, questioning how people truly felt when they got the wrong name.

The Lesson

Coke fans are regular buyers, and the company fully leaned into that sense of individual ownership. Wondering what name you’ll get out of the vending machine was a fun thrill in and of itself — even if it isn’t yours, it encourages you to “share a Coke” with whoever's name is on the front.

3. Absolut Vodka: The Absolut Bottle

Ad Campaign: Print

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Despite having an ambiguous shape, Absolut made its bottle the most recognizable bottle in the world. Its campaign, which featured print ads showing bottles “in the wild,” was so successful that it didn‘t stop running for 25 years.

It’s the longest uninterrupted ad campaign ever and comprises over 1,500 separate ads. So, as the saying goes, “If it ain‘t broke, don’t fix it.”

When the campaign started, Absolut had a measly 2.5% of the vodka market.

When it ended in the late 2000s, Absolut was importing 4.5 million cases per year, or half of all imported vodka in the U.S.

The Lesson

No matter how boring your product looks, you can still tell your story in an interesting way. Let me repeat: Absolut created 1500 ads for one bottle. So, don’t feel afraid to be determined and differentiate your product in the same way.

4. Anheuser-Busch: Whassup (1999)

Ad Campaign: Television

When's the last time an advertisement literally changed the way we talk to one another? Allow me to answer that question with another question: “Whassup?!”

This series of commercials, which first appeared in late 1999, features a group of friends connecting on a group phone call (not very common anymore, huh?) while drinking beer and “watching the game” on TV.

It starts gently: “What are you doin‘?” Someone asks. “Watching the game, havin’ a Bud” (a Budweiser), someone replies.

As more friends pick up the phone, hilarity ensues: “WHASSUP!?” is yelled back and forth, becoming a classic catchphrase and an icon of beer-drinking culture that constantly ran on sports networks over the next few years.

The Lesson

The ad took pop culture by storm during the Super Bowl in 2000, and you can still hear its echoes today. Why? Anheuser-Busch showed us just how silly and informal an ad can be without ruffling feathers or going off-brand.

Dare to celebrate your audience's absurdities. The more genuine your ad is, the more valuable your product is.

5. Miller Lite: Great Taste, Less Filling (1974)

Ad Campaign: Print, Television

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Think it's easy to create a whole new market for your product?

The Miller Brewing Company (now MillerCoors) did just that with the light beer market — and dominated it.

The goal of the “Great Taste, Less Filling” campaign was getting “real men” to drink light beer, but they were battling the common misconception that light beer can never actually taste good.

Taking the debate head-on, Miller featured masculine models drinking their light beer and declaring it great tasting.

The Lesson

For decades after this campaign aired, Miller Lite dominated the light beer market it had essentially created.

What‘s the lesson marketers can learn? Strive to be different. If people tell you there isn’t room for a product, create your own category so you can quickly become the leader.

6. Always: #LikeaGirl (2015)

Ad Campaign: Television, Internet

Always, the feminine product brand, hit a home run with this advertisement.

That's not because it went viral after the commercial ran in the 2015 Super Bowl, but because it was a groundbreaking message that hundreds of millions of people repeated long after the campaign was over.

The campaign began as a commercial explaining the stigma behind playing sports “like a girl” — implying that the boy‘s way is better or correct.

By the end of the ad, the message is both clear and inspiring: girls are just as fit and capable as boys are, particularly during puberty — a stage of life that’s extremely important to Always and its women’s products.

The message is now a holistic initiative by Always and a hashtag that's still used on social media today.

The Lesson

Acknowledge not just your audience but the challenges they face—especially the ones that reflect your time or culture. Not every societal issue is off-limits to marketers and advertisers. Take a stand on the ones you know your audience supports, and you'll access a customer base that identifies with your passion.

7. Volkswagen: Think Small (1960)

Standalone Ad: Print

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Many marketing and advertising professionals like to call Volkswagen‘s “Think Small” campaign the gold standard.

Created in 1960 by a legendary advertising group at Doyle Dane & Bernbach (DDB), the campaign set out to answer one question: how do you change people’s perceptions not only about a product but also about an entire group of people?

See, Americans always had the propensity to buy big American cars—and even 15 years after WWII ended, most Americans were still not buying small German cars.

So what did this Volkswagen advertisement do? It played right into the audience‘s expectations. You think I’m small? Yeah, I am. They never tried to be something they weren’t.

The Lesson

That‘s the most important takeaway from this campaign: don’t sell your company, product, or service as something it's not. Consumers recognize and appreciate honesty.

8. Google: Year in Search (2017)

Ad Campaign: Internet

This isn‘t the oldest or most well-known advertisement on our list, but it’s become the most powerful over its nine-year (and still ongoing) existence. So powerful and so true you forget it's an advertisement.

Year in Search began in 2009 as “Zeitgeist,” a written report of the public‘s most common Google searches over the previous 12 months. The following year, Google adapted it for a three-minute video.

Since then, it’s been a bold, yearly reminder of how much we depend on Google for information on the news and events that give the entire world pause. Check out the company's latest video from 2021 above.

The Lesson

Remind your customers how much you care that they care. These stories elicit a variety of emotions but ultimately unite everyone — no matter what Google products they might like — through an uplifting message of how our usage of the company reflects the best in all of us.

9. Dos Equis: The Most Interesting Man in the World (2006)

Ad Campaign: Television, Pre-roll

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You know who he is. The man smokes Cuban cigars, surrounds himself with beautiful women, and drinks Dos Equis beer.

Cooling down indulgent vices, such as beer, desserts, or luxury items, is key to creating a successful campaign. And The Most Interesting Man in the World is one of the coolest commercial guys out there.

At the end of every commercial, he says: “I don't always drink beer, but when I do, I prefer Dos Equis. Stay thirsty, my friends.”

The Lesson

The hilarious hyperbole employed in this campaign makes it memorable the next time viewers head out to buy some beer.

And even though Dos Equis recently replaced The Most Interesting Man with a new actor, the original actor’s popularity in meme culture will never decline because of his short, sweet, and memorable tagline — and the cool dude vibe it makes viewers harken back to.

10. California Milk Processor Board: Got Milk? (1993)

Ad Campaign: Print

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Thanks to the California Milk Processor Board's “Got Milk?” campaign, milk sales in California rose 7% in just one year.

But the impact ran across state borders, and to this day, you still can't escape the millions of “Got [Fill-in-the-Blank]?” parodies.

Note, though, that the ad didn‘t target people who weren’t drinking milk; it instead focused on the consumers who already were.

The Lesson

It‘s not always about getting a brand-new audience to use your products or services. Sometimes, it’s about getting your current audience to appreciate and use your product more often.

Turn your audience into advocates, and use marketing and ad content to tell them why they should continue enjoying the product or service you’re already providing.

11. Metro Trains: Dumb Ways to Die (2012)

Ad Campaign: Internet, Radio

Yes, you read that right: Dumb Ways to Die.

In Melbourne, Australia, Metro Trains wanted to convey a simple message: no horsing near train tracks. Disorderly conduct could lead to injuries or even death.

Still, instead of typical warning signs or announcements inside train stations, Metro Trains came up with Dumb Ways to Die, a song that has garnered 157 million YouTube views since it debuted in 2012.

The song is, unsurprisingly, about dumb ways to die. For example, poking a grizzly bear with a stick or taking your helmet off in outer space.

Frankly, it features a catchy little chorus you won't be able to stop humming to yourself (because singing it is a little morbid): “Dumb ways to die, so many dumb ways to die.”

At the end of the video, after you've watched adorable cartoon characters dying in the dumbest of ways, you get to the moral of the story:

There are many dumb ways to die, but the dumbest possible way would be if you died while standing on the edge of a train platform, drove through a railroad sign, or tried to cross over a train track.

The video ad went viral on YouTube. The song was available on iTunes and even played over the radio with an accompanying ad.

The Lesson

This beloved, now-famous campaign communicates a simple idea in a creative and memorable way — and you don‘t feel you’re being nagged the way some public service announcements do. Consider using creativity to convey your message if your subject matter is grim or boring.

12. Apple: Get a Mac (2006)

Ad Campaign: Television

While there have been many great Apple campaigns, this one takes the cake. The video above is just one of a series of iterations of this campaign, and the Mac vs. PC debate ended up being one of the most successful campaigns ever for Apple.

The company experienced 42% market share growth in its first year with its help. These commercials tell Apple's audience everything they need to know about the product without being overt.

The Lesson

Just because your product does some pretty amazing things doesn‘t mean you need to hit your audience over the head with it. Instead, explain your product’s benefits in a relatable way, so consumers can see themselves using it.

13. Clairol: Does She or Doesn't She? (1957)

Standalone Ad: Print

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The first time Clairol asked this question in 1957, the answer was 1 to 15 — as in, only 1 in 15 people were using artificial hair color. Just 11 years later, the answer was 1 of 2, according to TIME Magazine.

The ad was apparently so successful that some states stopped requiring women to denote hair color on their driver’s licenses. You know you’ve hit a nerve when your ad campaign changes things at the DMV.

Clairol did the opposite of what most marketers would do: they didn‘t want every woman on the street running around saying they were using their product.

They wanted women to understand that their product was so good that people couldn’t tell if they were using it or not.

The Lesson

Sometimes, simply conveying how and why your product works is enough for consumers. Showing becomes more effective than telling.

14. De Beers: A Diamond is Forever (1999)

Ad Campaign: Print, Television

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In 1999, AdAge declared De Beers’ “A Diamond is Forever” the most memorable slogan of the twentieth century.

But the campaign, which proposed (pun very much intended) the idea that no marriage would be complete without a diamond ring, wasn’t just riding on the coattails of an existing industry.

De Beers actually built the industry. It presented the idea that a diamond ring was a necessary luxury.

According to the New York Times, N. W. Ayer’s game plan was to “create a situation where almost every person pledging marriage feels compelled to acquire a diamond engagement ring.”

The Lesson

Advertising can make a relatively inexpensive product seem luxurious and essential.

15. Old Spice: The Man Your Man Could Smell Like (2010)

Ad Campaign: Television, Internet

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The very first part of Old Spice's “The Man Your Man Could Smell Like” campaign, created by Wieden + Kennedy and launched in February 2010, was the following commercial. It became a viral success practically overnight:

That video has over 51 million views as of this writing. Several months later, in June 2010, Old Spice followed up with a second commercial featuring the same actor, Isaiah Mustafa.

Mustafa quickly became “Old Spice Guy,” a nickname Wieden + Kennedy capitalized on with an interactive video campaign in which Mustafa responded to fans' comments on Facebook, Twitter, and other social media websites with short, personalized videos.

In about two days, the company had churned out 186 personalized, scripted, and quite funny video responses featuring Mustafa responding to fans online.

According to Inc., these videos saw almost 11 million views, and Old Spice gained about 29,000 Facebook fans and 58,000 new Twitter followers.

“We were creating and sending miniature TV commercials back to individual consumers that were personalized, and we were doing it on a rapid-fire basis,” Jason Bagley, former creative director at Wieden + Kennedy and a writer for the campaign, told Inc.

“No one expects to ask a question and then be responded to. I think that's where we broke through.”

The Lesson

If you find your campaign‘s gained momentum with your fans and followers, do everything you can to keep them engaged while keeping your messaging true to your brand’s voice and image.

16. Wendy’s: Where’s the Beef? (1984)

Ad Campaign: Print, Television

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Is it enough to say this campaign was successful because it featured a giant hamburger bun and a cute set of old ladies? No? I didn't think so.

Wendy‘s took a more daring approach in this advertising campaign: it targeted its competitors. The simple phrase “Where’s the beef?” was used to point out the lack of beef in competitors‘ burgers — and it quickly became a catchphrase that encapsulated all that was missing in their audience’s lives.

While you can't predict when a catchphrase will catch on and when it won‘t, Wendy’s (wisely) didn't over-promote their hit phrase. The campaign only ran for a year, allowing it to gently run its course.

The Lesson

Be careful with your campaign successes and failures. Just because you find something that works doesn’t mean you should keep doing it repeatedly to the point it’s played out. Allow your company to change and grow, and you may find that you can have even greater success in the future by trying something new.

17. Procter & Gamble: Thank You, Mom (2012)

Ad Campaign: Television

Seriously, you wouldn‘t expect a household and cleaning products company commercial to pull at the heartstrings like that, would you?

Lately, though, Procter & Gamble (P&G) has launched some of the best ads we’ve ever seen from the consumer goods industry.

That's because P&G identified the story behind the story of Olympic athletes — the stories of the supportive moms who pushed these world-class athletes throughout their entire lives leading up to that crowning moment.

And yes, they probably had to do a lot of laundry and cleanup along the way (presumably using P&G products).

The Lesson

Make your audience cry (just kidding). The season or time period of your ad is important. But even if you run an ad during the Olympic Games, like P&G did, make sure it has longevity and a message that can influence people no matter when or where they see it.

Emotional and nostalgia marketing are powerful tactics to get people to make buying choices, so if there's a bigger, more universal story behind your product or story, tap into it — and showcase it front and center.

18. KFC: “FCK” (2018)

Standalone Ad: Print

The ad above isn‘t just an empty bucket of KFC with the company’s letters jumbled around. It's also not a normal, unprompted promotion of fried chicken.

This ad is an apology and perhaps the most creative one of all time.

In February 2018, KFC's business in the U.K. ran out of chicken. You read that right: a poultry company ran out of poultry.

It‘s not every day that a business stumbles upon the most ironic PR crisis in company history, so when it happens, all eyes are on the business’s response. Well, we're happy to report that KFC stuck the landing.

With the help of the creative agency Mother London, KFC took out a full-page ad in Metro, the U.K.'s newspaper, rearranging its three famous initials to create a hilarious, albeit explicit, response to its product shortage.

The ad depicts a KFC bucket that reads, “FCK” — as if to say, “FCK, this is embarrassing.” (You can fill in the missing letter ... )

Beneath this design, the company apologizes for what it realizes is an inexcusable, if not slightly funny, failure.

The Lesson

No business is above a good old-fashioned sorry. And if you can laugh at yourself in the process, you‘ll only make it better. KFC’s ad shows how to combine humility, class, humor, and ultimately company pride in a message that can help you bounce back from the bad press ...

... and even come out the other side with a net-positive result for your brand.

19. Cartier: “Panthère de Cartier” featuring V (Kim Taehyung) (2023)

Ad Campaign: Print, Internet

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When wandering into the waters of K-pop, I learned a few things early on: 1) do not ever question somebody’s bias, and 2) don’t ever underestimate the BTS army.

Cartier learned these lessons too, bringing them into this partnership with V, one of BTS’ members.

The ad creates a disruptive and memorable impact by blending high fashion with celebrity influence, using V‘s global popularity to draw attention.

The ad’s aesthetic sophistication and strategic use of a high-profile ambassador all contributed to its standout nature, capturing viewers’ attention and leaving a lasting impression.

It was reported that The Cartier Panther Necklace 18k Yellow Gold sold out within minutes on the luxury brand website after it was announced that Kim Taehyung became their brand ambassador and was shown wearing it in recent viral pictures.

The Lesson

Influencer marketing can work if the image and brand of the influencer matches that of the brand. In this case, Kim Taehyung’s elegance and charisma perfectly align with Cartier's luxurious image, making the ad both captivating and influential among a broad audience.

20. Nike: “You can’t stop us” (2020)

Ad Campaign: Internet

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Nike has always been known for its innovative and inspiring marketing campaigns, such as “Just Do It” (seen earlier on this list).

“You Can’t Stop Us” is a campaign that celebrates the return of sports after the pandemic. The ad is a video montage of athletes from different sports and backgrounds, highlighting the resilience and diversity of the sports community.

The video, which was released in July 2020, has been viewed over 100 million times on YouTube and has won several awards, including a Grand Prix at Cannes Lions.

The Lesson

Cultural relevance, inclusivity, and diversity are some factors that make up a great ad. Nike used all three, including music, narration, and powerful imagery at a time when the world was adjusting to a new reality, which made this ad a hit with customers.

21. Dove: “Real Beauty Sketches” (2023)

Ad Campaign: Internet

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If someone asked you to describe yourself, what would you say?

More than half of women globally agree that when it comes to how we look, we might be our own worst critic. Our perception of ourselves is far less positive than it should be. Our beauty standards can be too exacting.

The ad addressed this issue by featuring an FBI-trained forensic artist who drew two sketches of several women — one based on their own description and another based on a stranger’s description.

The difference between the two sketches was striking and it beautifully conveyed the message that we are more beautiful than we think.

This ad was disruptive because it challenged the traditional beauty standards set by the industry. Instead of using models with perfect features, Dove chose to highlight the beauty of everyday women.

What made this ad great was its emotional impact. It resonated with women around the world who could relate to the feeling of being too hard on themselves.

The ad was not just selling a product. It was promoting a positive self-image, and that’s what made it stand out.

The Lesson

The success of this ad lies in its authenticity and its ability to connect with the audience on a deeper level. This is a great example of how advertising can be used to not just sell products but also to promote positive social change.

22. Just Eat: “Did Somebody Say” (2023)

Ad Campaign: Internet

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“Ohm you thought it was just burgers and fries? They got more flavors than you tasted or you heard in your life. Ooh — this is what the app do, it ain’t only fast food. Switching styles like opera to rap too.”

This ad was an unexpected visual and musical delight. Using a hilarious mix of opera and hip hop, Just Eat released a beautiful music video with stunning visuals featuring Christina Aguilera and Latto just belting out praises for the U.K. delivery brand. The ad quickly went viral on social media, boosting brand awareness.

The Lesson

Like I said earlier, music can be a powerful way to convey your brand message in an ad and make it memorable. I saw this ad last year on TikTok, and till today I can still hear Christina belt “Thai rice, sticky icky” in my head.

23. Snickers: “You are not you when you’re Hungry” (2008)

Ad Campaign: Television, Internet

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In 2007 growth for Snickers lagged behind other global chocolate brands and they started losing market share. Projections showed that if it remained on the same trajectory, the brand would lose its position as the world’s leading chocolate bar.

They needed fame and more customer engagement. Fast.

To make this ad, they tapped into a core human experience: hunger. The impact was almost instant, increasing the sales of Snickers to $376 million globally.

This ad also generated 400 million incremental and unpaid media impressions with a media value equal to $28.6 million, making Snickers famous.

The Lesson

When making an ad, finding something that you core audience relates to is essential. People eat chocolate bars for lots of different reasons, but the main outcome that they want is satisfaction. Snickers realized this and factored that into their ad, making it relatable.

24. Charli xcx: “Brat” (2024)

Ad Campaign: Internet, Location-based Advertisement

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If you’ve been online, you know that 2024 is the year of brat summer, a reference to pop star Charli xcx’s sixth studio album. The branding for the record itself: the word “brat” in stretched-out Arial font over a bright green background.

The album’s simple visual identity made making user-generated content a breeze. TikTokers make lists in the same font proclaiming what is Brat (sunglasses in the club) and what is not (being self-conscious on the dance floor).

The simple X endorsement “kamala IS brat” was enough to have the candidate’s social team redesign their social branding in the same Brat green.

I could write a dissertation about the marketing behind the album. But, let’s get specific and talk about the Brat wall. Buckle up for some lore.

A few days before the album dropped, a wall in Williamsburg’s was painted lime green. When the album came out the phrase “i’m your fav reference” was added, lyrics from one of the album’s songs.

The wall continued to change. It was painted white with the phrase “brat and it’s the same but there’s three more songs so it’s not” to signal that a deluxe addition of the album would soon drop. The wall proclaimed “lorde” when a remix with the New Zealand singer was dropped.

In short, the wall went viral, like the album and the singer herself.

The Lesson

Brat showcases the power of cohesive branding. A simple color and text pairing took the internet by storm. Fans turned to a literal wall, decoding it for messages about what would happen next. I appreciate how Charli’s team harnessed the power of simplicity to build hype.

Use these advertisement examples to inspire your own ads.

Advertising is one of the most important aspects of any business, and it can be a make-or-break factor in terms of success.

What makes a great advertising campaign? It must be memorable, catchy, and above all else, it must effectively sell your product or service.

With careful planning and execution, your next advertising campaign could be the one that takes your business to new heights. Good luck!

Editor's note: This post was originally published in January 2019 and has been updated for comprehensiveness.

Product Launch Checklist: How to Launch a Product, According to Experts

Featured Imgs 23

Like a tree falling in the woods, if you plan a product launch without spreading the word — will anyone use it? Will anyone even want it?

→ Download Now: Free Product Marketing Kit [Free Templates]

These are the questions that sometimes keep me up at night. And truthfully, as much as I wish it wasn’t the case, if you fail to effectively spread the word about your product launch, it will most likely fail.

Whether you’re launching something huge, something small, or you’re updating a current offering, you’ll want to start your preparation well in advance of the launch date with a product launch checklist.

Because there are so many moving parts in this process, bringing your product to market can be intimidating and tricky. To help you, I've come up with a step-by-step checklist for a successful product launch and gathered the best product launch tips from a HubSpot Product Marketer.

Table of Contents

What is a product launch?

A product launch is the process of introducing a brand-new product or service to the world. It involves various marketing and promotional activities aimed at creating buzz and demand around your new offering. The ultimate goal is to get customers excited and eager to buy the new product.

Take it from me: Product launches require a lot of planning. You can’t just drop a new product out of the blue and expect everyone to buy in — well, unless you’re Beyoncé. Which is unfortunate because there’s only one Beyoncé. Instead, you’ll need a plan.

Lucas Botzen, CEO of Rivermate, says, “If you really want to launch the product, you must begin with in-depth market research, identify your target audience, and understand their needs. Next, make a comprehensive plan for the launch, which defines specific, measurable goals, a marketing strategy, and all the materials and resources required.”

During the launch, Botzen recommends reaching out to the audience via different channels, gathering feedback, and being responsive to any issues. Immediately after launch, measure results and identify key learnings, making further adjustments if necessary for continuous improvement, Botzen advises.

“Planning can take significant time, and if you’re like me and you’re not much of a planner, this can be a major bummer. Luckily, our product launch checklist can help ensure that all your t’s are crossed and i’s are dotted before your official launch date. Trust me: This checklist is a lifesaver!” Botzen says.

new product launch checklist

1. Learn about your customer.

Whether you call it “market research” or “customer development,” it's key to learn about what drives your target customer. In my experience, identifying their goals, motivations, and pain points could lead you to developing and marketing a valuable solution.

You don't need to perform years of intense research to learn about your customer. In fact, I suggest just talking to 12 to 15 current or prospective customers.

When speaking to them, pay extra attention when they start sentences with “I wish a product did this function…” or “Why can’t products do this?” When they give these statements, respond with questions that go deeper, like “Can you get more specific about that?"

If they don’t bring up any pain points, ask them a few specific questions that will encourage them to give deeper answers.

These conversations will give you a solid idea of what their biggest pain points are and how you can market a solution to them. Once you learn these key details about your customers, you can develop a buyer persona that your team can focus on serving.

2. Write a positioning statement.

When launching a new product, you must be able to clearly explain how it fills a need in the market. That’s where a positioning statement comes in.

It helps you communicate the unique value proposition and key benefits that differentiate your product from others.

I recommend writing out a statement that can clearly and concisely answer these three questions:

  • Who is the product for?
  • What does the product do?
  • Why is it different from other products out there?

If you'd like to go even deeper, create a statement that answers the following questions:

  • What is your target audience?
  • What segment of the target audience is most likely to buy the product?
  • What brand name will you give your product or service?
  • What product or service category does your product lie in?
  • How is it different from competitors in the same category?
  • What evidence or proof do you have to prove that your product is different?

Still need more guidance on how to write a positioning statement? Check out this template.

3. Pitch your positioning to stakeholders.

Once you've established your positioning statement, present it to stakeholders in your company so they are all on the same page. Call a meeting, send an email, or create a presentation to present.

But I should remind you, when doing this, you’ll want to emphasize how your new product aligns with your overall business strategy, customer needs, market trends, and revenue potential. Use concrete examples, stories, or data to make your pitch more persuasive.

I also suggest you think proactively about potential questions or objections they might have. Prepare thoughtful responses to address concerns around market viability, competition, target audience, or feasibility.

If your employees have a hard time buying into the product, your customers might as well. If your team loves it, that might be a great sign that the product launch will go well.

4. Develop product branding.

Take the information you gathered while conducting your market research and writing your positioning statement, and let it inspire you as you craft your product brand identity.

Creating a brand identity is my favorite part of a product launch. During this step, you’ll develop all the elements needed to create a consistent and memorable brand, including:

  • Product name, logo, and tagline.
  • Color palette, typography, and imagery.
  • Key brand, communications, and marketing guidelines.
  • Packaging.

Product branding is a little different than company branding because it focuses on creating a distinct identity for a specific product, rather than an entire organization. However, they are both still interconnected and should be aligned.

5. Plan your go-to-market strategy.

This is the strategy that you will use to launch and promote your product. While some businesses prefer to build a funnel strategy, others prefer the flywheel approach.

Regardless of which method you choose, this process contains many moving parts. To create an organized strategy for launching your product, I find it can be helpful to use a template, like this one.

As you create the strategy, I recommend you also start considering which type of content you’ll use to attract a prospective customer’s attention during the awareness, consideration, and purchase decision stages.

You'll need to produce this content in a following step.

6. Set a goal for the launch.

Before you get started on implementing your strategy, make sure you write down your goals for the launch.

Alex Girard, a Product Marketing Manager at HubSpot, says, “Create specific goals for the launch’s success. Keeping these goals in mind will help you focus your efforts on launch tactics that will help you achieve those goals.”

For example, the goals of your product launch could be to effectively establish a new product name, build awareness, or create sales opportunities.

I think one of the best ways to set goals for your launch team is to write them out like SMART goals. A SMART goal is Specific, Measurable, Attainable, Relevant, and Time-bound. I like SMART goals because they’re easy to track and modify.

Once you have your goals in mind, you can start thinking about what KPIs you want to track, such as:

  • Sales revenue.
  • Units sold.
  • Customer acquisition.
  • Conversion rate.
  • Website traffic and engagement.
  • Social media engagement.

Identifying these metrics ahead of time will make it easier to assess whether or not you met your goals after the product is launched.

7. Create promotional content.

After planning out your go-to-market strategy and writing your SMART goals, start producing content that will support and align with those promotional efforts.

In my experience, this can include:

Our go-to-market template will also help you determine which content you should create for each phase of your prospective customer’s buyer’s journey.

Or, you can also use HubSpot’s Start Customer Platform. In this platform, you can easily create everything you’ll need for a successful launch, all while nurturing customer relationships and tracking analytics.

8. Test and gather feedback.

Before you officially launch your new product, I think it’s important to test it out to ensure your final product is the best it can be.

By testing the product in different scenarios with real users, potential bugs, usability problems, or functional issues can be discovered and resolved early on.

Fixing these problems before launching your product ensures a smoother user experience and helps maintain customer satisfaction — an invaluable step, in my opinion.

Gathering feedback from users also allows for product improvement. By listening to the opinions, suggestions, and criticisms of users, you can gain insight into what features are working well and which ones need improvement.

I’ve found this feedback-driven approach can help you make informed decisions on enhancing the product's functionality, usability, and performance.

9. Set up distribution channels.

Before you officially launch, you’ll need to set up your distribution channels.

This step is important because it determines how and where customers can purchase your product, be it online platforms, brick-and-mortar stores, or other distribution partners.

In my experience, well-planned distribution channels help accelerate the product's time to market. By proactively setting up channels ahead of the launch, you can quickly distribute the product once it becomes available, minimizing delays and maximizing opportunities to capture early adopters and gain market share.

If you can successfully position your product in prominent retail locations or online marketplaces, it increases visibility and boosts your chances of capturing customer attention and outperforming competitors.

Another benefit I’ve found, it also provides a foundation for future growth and scalability. As your business expands and introduces new products, you can leverage existing channel relationships and infrastructure to efficiently launch and distribute new offerings.

10. Prepare your team.

Be sure that your company and key stakeholders are ready for you to launch and begin marketing the product. In my opinion, it’s helpful to include them at the beginning of your product launch.

Before the big launch day, consider doing the following:

  • Offer your team early access to the product so they can familiarize themselves with it firsthand.
  • Provide training sessions to help your team understand the product inside and out.
  • Develop sales enablement materials such as presentations, product sheets, FAQs, and objection handling guides.
  • Conduct role-playing exercises to simulate real customer scenarios with the product.

During this process, I think it’s essential that all stakeholders are on the same page. Communicate with the company through internal presentations, Slack, or email to keep your company updated on your launch plan.

11. Launch the product.

Once you've completed all the above steps, you can launch the product. Here are some last-minute things I suggest you check over on launch day:

  • Double-check all the necessary details, materials, and arrangements to ensure that everything is ready and working correctly.
  • Conduct a brief team meeting to align everyone and address any last-minute questions or concerns.
  • Keep an eye on social media channels to gauge customer reactions, respond to inquiries, and engage with potential customers.
  • Ensure that your website and any systems related to the product launch, such as landing pages or checkout processes, are functioning smoothly.

Most importantly, you should take the time to celebrate the launch and the efforts of your team. This can be in the form of a team lunch, virtual celebration, or any other creative way to acknowledge everyone’s hard work.

12. See how well you did in achieving your goals.

After you launch your product, track how the go-to-market strategy is performing. Be prepared to pivot or adjust aspects of your plan if they aren't going smoothly.

Additionally, don't forget about the goals you set before the launch. I recommend taking the time to review the KPI targets you set ahead of the launch and assess how well you did in achieving those goals.

For instance, did you exceed your sales projections, or did you fall short? If the launch didn't meet expectations, you can rethink your go-to-market strategy and adjust from there.

Stages of a Product Launch

I’m not trying to scare you, but a staggering number of businesses experience a failed product launch each year.

The failure likely isn’t related to the product itself falling flat (although that can happen). It’s more likely that the business did not follow a strict launch strategy or conduct proper market research before putting their product up for sale.

Before you plan for your product launch, follow this quick guide to ensure you set your product up for maximum success (meaning, sales!).

1. Determining Customer Needs

I know this likely goes without saying, but your product should be a benefit to your customer, not a hindrance.

In my opinion, there is nothing worse than trying to use a product that doesn’t actually do what I need to do.

If your product is cumbersome to use or doesn’t actually solve a problem, your audience will likely not see the benefit and will forgo making a purchase.

My suggestion is to take some time to dig deep into your customers’ needs. A solid understanding of your customers’ pain points can help you craft a better product.

If you’re unsure of their current pain points, just ask them. A well-crafted survey can help you uncover their wants, wishes, and needs.

Plus, this survey can help you understand why your customers will or will not buy your product, which can help you determine your market positioning and a promotional strategy. You can also use your CRM to collect this data.

2. Looking at Competition

Remember how your teachers would tell you to “keep your eyes on your own paper?” As a former teacher, I’m guilty of saying those exact words.

But when it comes to a product launch, forget everything your teachers told you. It’s okay to take a look at your competitors.

In fact, it’s expected, and it’s one of the best ways to understand the advantages and disadvantages of a competing brand.

Eyeing your competitors can help you create a plan to set your product apart from the competition. By doing a deep dive into your competitors, you should be able to determine a better marketing strategy and how to position your product as the solution to customer needs compared to other brands.

3. Creating, Testing, and Refining a Prototype

Hopefully, you have a few key audience members on standby that you can bounce ideas off of. Using their expertise, create a prototype of your product and ask them to beta test it.

Take it from Oindrila Mandal, a senior game product manager at Electronic Arts. says, Mandal notes that, in the video game industry, phases of launch could start with a limited beta test.

Here “marketing efforts try to reach a specific segment of potentially highly engaged customers or ‘power users’ and ask them to sign up for the product as an exclusive preview. The product launched in this stage is largely still under testing, may have limited functionality, and will probably undergo changes based on the user feedback,” Mandal says.

Regardless of your industry, a beta test is an excellent idea. Using your beta testers’ notes and feedback, you can implement their suggestions to work out any bumps in your prototype or add a new suggested feature.

Your beta testers’ feedback is invaluable and an important part of a successful product launch. Don’t skip this step!

4. Determining Numbers

Before you spend more time and money creating and launching your product, it’s not a bad idea to crunch the numbers. Spend some time looking at factors like your profit margins, your product’s performance, and potential sales volume.

Doing so will help you create a baseline for needed conversions and sales.

And, running the numbers can give you insight into whether or not your product launch is worth the time and effort.

If your needed conversations and sales feels like an impossible task, it’s okay to scrap your plan, make some tweaks, and try again.

5. Building Pre- and Post-Launch Marketing Plan

A successful launch requires a good bit of pre-marketing and planning. You’ll need the help of those within your circle to help generate buzz about your product.

You might enlist the help of a PR agency or create partnerships with influencers within your niche. Take some time to brainstorm the best course of action. This will help you achieve a better launch.

6. Checking supply chain.

One of the reasons product launches fail is not because of an awful product, but because there is not enough of it to meet demand. Double check with your suppliers and vendors to ensure you have enough product for a successful launch.

You’ll also want to nail down a plan for scaling your product, if the demand exceeds your expectations.

7. Launching your product.

Launching your product is the most exciting stage of the product launch. This is when you’re finally able to show your hard work to your audience, and, hopefully, make a sale.

I’ll talk more about the how-tos of a successful product launch later in this post.

Keep reading!

8. Ask for and analyze feedback post-launch.

The public’s perception of your product is a big indicator of its success. Their feedback is valuable and can help you better understand what went right in your launch or which aspects failed.

Now that we know the stages of a product launch, let’s take a look at how to launch a product.

How to Launch a Product With Data and Expert Insight

Now that you know all the details that go into launching a product, we need to talk about how to *actually* launch it, from setting your launch date to releasing your product into the wild and anticipating orders from your loyal client base.

Lindsay Wyskowski, brand strategy director at Identity PR says, “You only get one bite of the apple, which really translates to getting the launch right because you only get one chance. All of the parts and pieces need to align appropriately, with everyone involved on the same page following the same plan, so the product launch can really be a milestone moment for the company.”

If you’re ready to come up with your own product launch plan to get that milestone moment for your business, follow these steps.

1. Set a date for your launch.

The first thing you need to do is pick a date for your launch. Whichever day you choose, be sure to give yourself plenty of time to get all the things you need to do done. Realistically, you’ll need to set your launch date out several weeks, or even months.

Bernardo Castro, backend developer and founder of Bybrand, tells me his company usually takes three months to launch a product.

Bernardo says, “The first month is about planning. What platforms are we going to use? Will it be available all at once or staggered? What is our sales objective for the first week? The second month is about polishing the product (the software, in our case) and creating marketing content. The last month is about teasing the launch, determining the launch date, and rolling out our marketing campaign.”

With his advice in mind, you’ll need time to:

  • Craft marketing copy for emails and social media.
  • Create a landing page for your product.
  • Ensure your product’s bugs and kinks are worked out.
  • Drum up some customer hype.
  • Work out logistics.

If you’re like me, you’ll likely find picking a date and working backward to be helpful. This means once you have a good date in mind, you can mark off the weeks with deadlines detailing when and how to accomplish your pre-launch tasks.

2. Choose your marketing channels.

Where you market your product matters. It matters because if your audience is not hanging out on the platforms you’ve chosen, you’re essentially yelling into the wind.

Take some time to figure out which channels are your best marketing channels. Do your customers:

  • Read and respond to emails or SMS messages?
  • Are they active on specific social media platforms?
  • Are they easily influenced by social media influencers?

The answers to these questions will help you determine your best plan of marketing action. And remember, 88% of people are likely to trust a recommendation from people they know and trust, so word-of-mouth marketing shouldn’t be off the table.

Don’t forget, you can market your product on multiple channels. So, while one marketing platform might not be the most effective, in my opinion, it’s not a bad idea to give it a try to reach all of your customers.

3. Develop your messaging and marketing materials.

You can’t have a successful product launch without compelling marketing materials. Your marketing materials will help draw in your audience, explain the benefits and usefulness of your product, and showcase your brand’s voice and message.

These materials include:

  • Landing pages.
  • Blog posts.
  • Paid advertisements.
  • Emails.
  • SMS messages.
  • Short-form video.
  • Long-form video.

Speaking of your brand’s voice and message, though, you’ll also want to pinpoint exactly the tone you want your marketing materials to set. Ask yourself:

  • How do you want to present your product?
  • Do you want your brand to be helpful? Direct and to the point? Humorous? Optimistic?

The answer to those questions will help determine your tone of voice, which will guide you and your marketing team’s copywriting and content efforts. You can also look to your target audience, too, to help you determine your tone of voice.

Which attitude do they best respond to?

4. Create some buzz around your product.

Once your promotional materials are ready to go, it's time to start promoting your product and its launch! Ideally, you’ll want to start promoting your product about six or eight weeks before the launch date.

In my experience, this will give you plenty of time to generate interest among your target audience, without shocking them with a surprise launch that could fall flat.

Take a look at your launch date and then count back six to eight weeks. Whichever day that falls on should be the start of your marketing campaign.

Since 80% of social media marketers say they think customers will buy products directly in social apps, don’t discount the power of social selling and promotional social media posts.

You can use social media scheduling tools to help you schedule your posts ahead of time. Or, create a content calendar detailing your posting schedule to share with your team.

To create even more buzz and better market your product, consider:

  • Hosting an exclusive pre-sale for select target audience members.
  • Creating a limited edition of your product.
  • Hosting a launch party, either in-person or online.
  • Giving early access to influencers to help promote and market your product to their audiences.

Above all, I recommend using your six to eight weeks of promotional time wisely. When done right, this time will pay off in dividends.

5. Launch your product.

On launch day, it’s officially time to release your product to the public and make some hard-earned sales! Use your preferred marketing channels to announce your product launch to your audience.

Pro tip: Don’t forget to include a link to make a purchase!

6. Track the results.

You’ll have a good indication of how well your launch performed based on sales.

However, it’s a good idea to dig into your marketing channels’ analytics to get a better idea of what worked and what didn’t.

Keep an eye on your:

  • Open rates for both emails and SMS.
  • Click-through rates.
  • Social media engagement data.

While you can’t go back and change your past marketing strategy, tracking your results can help you plan for a better launch the next time.

Plus, you can make changes to your strategy in real-time, like reviewing your open rates and editing email subject lines for a better chance at your audience opening them before you send follow-up emails.

And remember, 47% of email recipients open an email based on the subject line alone, so you really need to nail it to increase those open rates!

How to Launch a Product Online

To launch your product online, you’ll want to ensure you’ve followed the steps above. However, there are a few additional steps you'll want to follow to gain traction primarily online.

1. Figure out the story you want to tell regarding your product's bigger purpose.

What story do you want to tell across social platforms, landing pages, and email? This is similar to your positioning statement but needs to be geared entirely toward your target audience. Ask questions like:

  • Why should they purchase your product?
  • How will your product or service make their lives better?

Remember how I said it’s important to get your team and stakeholders involved before you start? Communicating cross-functionally ensures the communication materials you use across various online channels align — which is key when it comes to establishing a new product in the marketplace.

Consider, for instance, how Living Proof announced its new product, Advanced Clean Dry Shampoo, on its Instagram page. The story revolves around a simple nuisance common with most other dry shampoos — How consumers still want that just-washed feeling, even when using a dry shampoo.

Living Proof's new Instagram post, highlighting its new product launch

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I like how Living Proof builds excitement and demand for its new product by focusing on how the product will benefit consumers through storytelling, and using a new hashtag #NoWastedWashes.

2. Display customer testimonials, case studies, and other social evidence to positively frame your new product.

Consumers want to see that other consumers have already taken the risk and purchased your new product before doing it themselves.

I’m guilty of spending hours researching what others say about a product before I finally take the plunge. And because I’m not alone in this, this is where social proof comes into play.

In the weeks leading up to a product launch, or shortly after its launch, begin posting customer testimonials, reviews, and case studies to showcase how your new product has already helped other people.

Take this a step further and employ influencers to share the word about your product as well, if it’s a good fit for your brand.

Consumers are smart enough to know they shouldn't trust every advertisement they see — but they can trust fellow consumers. So leverage that trust through social proof methods.

3. Create a social and email campaign.

Create a full, comprehensive social media campaign to increase interest and awareness of your new product.

I advise using paid advertising to reach new audiences, creating full product explainer videos to use across your social channels, and using email to reach existing customers and provide an exclusive first look at your new product's features.

Since 73% of consumers prefer to watch a short-form video to learn about a product or service, I highly recommend you keep that in mind when creating your video content.

Additionally, you might consider hosting a live stream to connect directly with prospects and existing customers and invite experts from your product development team to explain the new features of your product.

It’s important to note — in this stage, you’ll want to pay attention to how consumers are interacting with the communication materials regarding your new product.

Share concerns and feedback with the product development team — it’s important to trust your consumers and use their feedback to strengthen your product.

4. Have a pre-order option.

If a consumer is excited to purchase your new product, don’t make them wait — provide an option to pre-order the product or service before it’s even available.

This helps spread out demand while enabling consumers to purchase the product whenever they’re feeling most inclined to do so.

The cost of launching a new product varies significantly.

For instance, an entrepreneur will see vastly different costs for launching a product on Amazon than an enterprise company might see for launching a product in a million-dollar market.

I’ll share two examples to explore this more closely.

Entrepreneur Product Launch Example

In the first example, let’s say you’re an entrepreneur who has invented a design app you’re hoping to sell online.

You might conduct market research to determine which marketing strategies work best for your goals, which messaging resonates best with your audience, and which design elements appeal to your desired prospects.

If you use a few focus groups to determine these answers, you might expect to spend roughly $5,000.

When you’re bringing a new app to the market, you’ll need to choose the best go-to marketing strategy for your needs. Regardless of the strategy you choose, they all cost money.

For instance, product branding could cost roughly $1,000 if you’re paying a designer to help you out, and website design could cost anywhere from $500-$3,000 if you’re paying a web designer a one-off fee.

These fees don’t include the cost you need to pay yourself and any employees if this is a full-time job. It also doesn’t include the costs of hiring an engineer to update the app’s features and ensure the app is running smoothly.

With this simplified example, you’re looking at roughly $8,000. Of course, you can cut some costs if you choose to do any of these tasks yourself, but you might risk creating a subpar customer experience.

Enterprise Product Launch Example

On the other end of the spectrum, let’s consider a large enterprise company that is launching a new product. Here, you’ll likely pay upwards of $30,000–$50,000 for market research.

Perhaps you'll spend $15,000 on brand positioning and the marketing materials necessary to differentiate yourself against competitors, and you might pay upwards of $30,000 for all the product design and brand packaging.

Finally, your marketing team could need a budget of roughly $20,000 for SEO, paid advertising, social, content creation, etc.

All said and done, launching a product against other enterprise competitors could cost roughly $125,000. Again, that doesn’t include the costs you'll pay your marketing, product development, and engineering teams.

Product Launch Best Practices by Industry

How to Launch a Digital Product

When launching a digital product, you’ll want to begin building anticipation with a strong content marketing strategy.

Use blog posts, email marketing, social media, and other channels of distribution to increase interest and demand for your digital product.

I also suggest you ensure you’re leveraging lead generation strategies to reach existing customers and prospects.

For instance, let’s say you’re launching an online course on SEO. In the weeks leading up to the launch, you might create SEO-related blog content to send to your email subscribers with an option to join the SEO course’s waitlist.

This helps you gauge the effectiveness of your marketing materials while reaching an audience that has already demonstrated interest in your brand.

How to Launch a Product on Amazon

Anyone who’s ever shopped on Amazon knows the importance of a good product listing. In the weeks leading up to launch, take the time to create a strong, high-converting product listing.

This includes taking high-resolution photos of your product, writing a description that outlines your product’s differentiating features, and using keywords to help your product rank on Amazon.

Additionally, product reviews are incredibly important on Amazon, so I recommend having reviews ready to go before you even launch your product on Amazon.

To do this, ensure you’ve either launched your product on your own website first (which gives you time to earn reviews before launching on Amazon).

You can also send your product to a select group of interested buyers ahead of the full launch and collect reviews from them.

Finally, ensure you’re ready for an Amazon product launch by checking inventory.

You never know how quickly your product might gain traction on the ecommerce superstore, so make sure you have enough products to fulfill Amazon orders quickly.

Pro tip: Take a look at HubSpot's The Ultimate Guide to Selling on Amazon for more information related to Amazon.

How to Launch a SaaS Product

To launch a SaaS product, you’ll want to start by researching competitors and understanding the marketplace at large. There’s plenty of demand for SaaS products, as the industry is expected to grow by more than 16% by 2026.

However, the SaaS industry is also well-saturated, so before launching a SaaS product, I highly recommend you determine how your product differs from all the others in the industry.

To create a successful product launch, you’ll want to conduct market research and focus groups to determine the true benefits and differentiators of your product.

Next, I suggest employing a strong content marketing strategy to increase your website’s visibility on search engines and to ensure your business is appearing in search results for topics related to your product.

Since you aren’t launching a physical product, your marketing efforts need to convince businesses that your product can solve their needs. Additionally, you might want to offer free trials or a freemium option for smaller businesses on lower budgets to test out your offerings before committing.

Pro tip: For a full SaaS rundown, take a look at HubSpot's Ultimate Guide to Software as a Service (SaaS).

How to Launch a Food Product

To launch a food product, you’ll first need to ensure you’re prepared for the costs required to do so.

This includes how much it costs to package and store the product (including packaging, warehousing, and distribution) and how much it costs to sell the product (including branding and digital marketing).

Next, you’ll want to follow federal and state food regulations. For instance, you need to ensure you’re following health department rules for food preparation surfaces, refrigeration, and sanitation.

You’ll also need to make sure the labeling you use on your product’s packaging is accurate, which requires you to send your food product to a lab for analysis and check with your state commerce to see what it requires for nutrition labels.

When launching a food product, I think it’s a good idea to hire a food broker. A food broker can foster relationships with national or local grocery stores and will create a promotional plan to help increase sales when your food hits the shelves.

Typically, a supermarket will test out your product for a few months before determining if there's enough consumer interest to keep it stocked — which is why a food broker can be incredibly useful for using business intelligence and industry knowledge to ensure a successful food product launch.

1. Calm

product launch example: calm

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Originating in 2011 as a website called donothingfor2minutes.com, Calm is a mobile app that provides various resources and tools for meditation, sleep, relaxation, and mindfulness. Although Headspace was the leading meditation app at the time of its launch, it didn’t take long for Calm to dominate the market.

Calm found success largely because of its content marketing and SEO strategy. According to Foundation’s research, Calm has attracted over 8 million backlinks and uses blog content and YouTube content to organically attract and engage prospects.

The company also partners with celebrities to create unique content and engaging ad campaigns. Some of Calm’s most famous collaborators include Lebron James, Harry Styles, Matthew McConaughey, and Camila Cabello.

Calm’s celebrity partnerships have given them a leg up compared to their competitors. Not only their celebrity-read Sleep Stories garner millions of views, but they also boost the brand’s visibility and authority.

2. Poppi

product launch example: poppi

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Poppi is a “prebiotic soda,” which is a beverage that combines the fizziness and taste of a traditional soda with fruit juice, prebiotics, and apple cider vinegar. It comes in flavors such as Classic Cola, Root Beer, Orange, and Cherry Limeade.

Initially called “Mother Beverage,” Poppi was originally created when co-founder Allison Ellsworth wanted to create a drink that was both healthy and tasted good.

Not only does Poppi stand out from other beverages because of its health benefits, it also has a unique and colorful brand personality that attracts customers.

According to Ellsworth, “We had this really fun and vibrant brand and a product that people could relate to. People love it and it was created with ingredients that people knew to be effective and beneficial to their body.”

Poppi was originally slated for a retail launch in March of 2020. However, those plans changed due to the Covid-19 pandemic.

Fortunately, they were able to pivot to launch as a DTC product, selling on Amazon and other ecommerce platforms. Additionally, they used this opportunity to invest in social media marketing on Instagram and TikTok, where they gained popularity amongst Gen Z consumers.

3. HubSpot Operations Hub

product launch example: operations hub

In 2021, HubSpot launched Operations Hub as part of its CRM platform. The product is designed to help businesses streamline their operational processes, improve data quality and accuracy, and enable cross-team collaboration. This allows businesses to run more smoothly and scale more effectively.

One of the reasons why this launch was successful was because it solved a problem that many customers faced.

According to HubSpot’s research, “over 60% of operations professionals have to do duplicative work because of a lack of alignment between teams.” This happens because operations professionals get hired into separate departments and get siloed and overwhelmed with tasks as their companies scale.

In response, HubSpot introduced Operations Hub so operations employees could work together out of a shared system and remove friction from their day-to-day workflows.

4. Goodles

product launch example: goodles

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Goodles is a noodle brand that takes boxed mac-and-cheese to the next level. This product differentiates itself by providing more nutritional value than the standard dry noodles, with 10g of protein and 7g of fiber with prebiotics in every serving.

“The pasta aisle is overflowing with golden, al dente pasta options that provide very little nutrition. There's also an ‘alt-pasta’ section with green, brown, orange, mushy, foamy noodles that offer more nutrition but little ‘yum,’” co-founder and CEO Jen Zeszut said in a press release. “Why should you have to choose between taste and nutrition?”

Aside from its positioning as a delicious and nutritious alternative to boxed mac-and-cheese, Goodles also stands out with its vibrant and fun branding.

While other noodle brands have neutral-colored packaging, Goodles uses a bold color palette, a nostalgic typeface, and cheeky product names, like Shella Good and Here Comes Truffle, to attract consumers in the grocery aisle.

Product Launch Tips

To learn the best practices for a successful product launch, I talked to Alex Girard again.

The HubSpot Product Marketing Manager said he had three main tips for a successful product launch:

  • Your product positioning should reflect a shift you're seeing in the world, and how your product helps your customers take advantage of that shift.
  • Create a recurring schedule for you and the core stakeholders for the launch to check in and ensure you're all on the same page.
  • Make sure you keep the product team in the loop on your marketing plans. The product team could have insights that inform your overall marketing campaign.

However, sometimes, external factors might impact your ability to launch a product. When that happens, you might need to delay your launch.

How to Know When to Delay a Product Launch

To understand when and why, you might hold off on a product launch, Girard told me there are three key reasons why you might want to delay a product launch, including:

  • When your product itself isn't ready and you need to change your timeline to create the best customer experience possible.
  • If a situation occurs where your current customers are having a less-than-optimal experience with one of your current products. Before launching and promoting a new product, you should make sure your current customers are satisfied with your existing product offering.
  • If something occurs on an international, national, state, or local level that requires your audience to readjust their priorities and shift focus away from your company and its product launch. Make sure that when the time comes to launch, your target audience is ready to learn about your new product.

Launching the Right Way

In my experience, a product launch involves a lot of moving parts and collaboration with a lot of people.

I’ve learned that I must keep my eye on my product, the stakeholders, our target audience, and our marketing materials to ensure a smooth and successful launch.

If you‘re looking for templates to coordinate your team efforts and align your company around your new product’s messaging, download our free product marketing kit below.

Editor's note: This post was originally published in November 2015 and has been updated for comprehensiveness.

35 Vision And Mission Statement Examples That Will Inspire Your Buyers

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Why do you choose to buy products and services from certain brands even when cheaper options exist? It often comes down to a compelling brand mission — like these 35 mission statement examples.

Brands use a mission statement to express their values. As consumers, we like to patronize businesses that have values we believe in.

→ Free Resource: 100 Mission Statement Templates & Examples

A strong mission statement makes it easy for consumers to understand your values and feel confident purchasing from you.

Still, loyalty doesn’t happen overnight. Building brand loyalty, like creating mission and vision statements, takes time. You may just find the inspiration that you need in someone else’s mission statement, so we’ve gathered 35 example mission statements to help make your research easy.

If you’re in a bit of a time crunch, use this table of contents to find precisely what you’re looking for to inspire the development of your company’s mission.

Table of Contents

What is a mission statement?

A mission statement is a simple statement about the goals, values, and objectives of an organization. A mission statement summarizes why a business exists and helps a company respond to change and make decisions that align with its vision.

This brief description helps customers, employees, and leadership understand the organization’s top priorities.

An effective mission statement will naturally change over time. As a company grows, it may reach its early goals, and they’ll change. It’s important to revise mission statements as needed to reflect the business’s new culture as it achieves its goals and develops new targets.

What makes a good mission statement?

A great mission statement combines physical, emotional, and logical elements into one exceptional customer (and employee) experience that you value as much as they do. A good mission statement will not only explain your brand’s purpose but will also foster a connection with customers.

When your brand creates a genuine connection with customers and employees, they’ll stay loyal to your company, thereby increasing your overall profitability.

Mission statements also help you stand out in the marketplace, differentiating your brand from the competition.

I’ve personally observed that there’s more brand recognition for companies when consumers think they have an important mission.

When wearing a pair of TOMS shoes, I’ve noticed that people comment more on my shoes than when I’m wearing Converse or Nike shoes (which are both more well-known brands). TOMS famously created the One for One® model, where they vowed to donate one pair of shoes for every one purchased.

A memorable company mission makes your product more noteworthy.

What are the three parts of a mission statement?

Your mission statement should clearly express what your brand does, how it does it, and why the brand does it. You can quickly sum this up in your mission statement by providing the following:

  1.  Brand purpose. What does your product or service do or aim to offer and for whom?
  2.  Brand values. What does your company stand for? For example, are you environmentally conscious and provide a more sustainable solution to solve a problem? Values are what make your company unique.
  3.  Brand goals. What does your company accomplish for customers? Why should they purchase from you instead of other competitors?

With these three components, you can create a mission that is unique to your brand and resonates with potential customers. Next, we’ll guide you step by step on how to write a proper mission statement to build on as your company evolves.

How to Write a Mission Statement

You understand the importance of a well-crafted mission statement that effectively summarizes a company’s purpose, but how do you write one? Let’s look at the steps to write a good mission statement, and then we’ll dive into mission statement examples to inspire your creativity.

  1.  Explain your company’s product or service offering.
  2.  Identify the company’s core values.
  3.  Connect how your company’s offering aligns with your values.
  4.  Condense these statements into one.
  5.  Refine your mission statement.

1. Explain your company’s product or service offering.

A good mission statement helps prospects understand what your company does in a literal sense. This means explaining your offering in basic, clear terms. Your explanation should answer the most basic questions like:

  • Are you selling a product or service?
  • Why would customers buy it?
  • How does your offering solve for the customer?

Record your answers and focus on how your product or service brings value to your buyer personas, otherwise known as your target audience.

2. Identify the company’s core values.

Now, this is where you can start thinking bigger. You didn’t just make a product or service at random. Instead, you’re most likely motivated by a set of core values. This is particularly important for socially conscious businesses and brands that care about well-being.

Core values are deeply ingrained principles that guide a company’s actions. Take HubSpot’s culture code, HEART, for example:

  • Humble.
  • Empathetic.
  • Adaptable.
  • Remarkable.
  • Transparent.

These are principles that not only company employees respect but are principles that our customers appreciate as well. By identifying core values that hold meaning on personal and organizational levels, you’ll have an appealing set to add to your mission statement.

3. Connect how your company’s offering aligns with your values.

So, how can your company offering serve your core values? You need to draw a connection between the two in a way that makes sense to the public.

For example, if one of your core values centers on innovation, you want to frame your product or service as pushing boundaries and explaining how it helps customers innovate their lives or business practices. Essentially, you’re taking the literal benefit of the offering and expanding it to serve a higher purpose.

4. Condense these statements into one.

A mission statement can be as short as a single sentence or as long as a paragraph, but it’s meant to be a short summary of your company’s purpose. You need to state the what, who, and why of your company:

  • What — The company offering.
  • Who — Who you’re selling to.
  • Why The core values you do it for.

Condense this to be between one and three sentences long. At this stage of development, it’s often helpful to write several mission statement drafts to help process ideas and experiment.

Once you have successfully conveyed your brand’s message, it’s time to refine and perfect your mission statement.

5. Refine your mission statement.

Above all, your mission statement stands as a marketing asset that is meant to be:

  1.  Clear.
  2.  Concise.
  3.  Free of fluff.

Your mission statement should clearly outline the purpose of your company offering, capture the company spirit, and show the common goals the company is working to achieve.

Have other team members or advisors read your mission statement draft and make adjustments if needed according to their recommendations. This is normally a slow process for brands, and I’ll share ideas and company mission statement examples in a moment to help inspire creativity in the writing process.

What is a vision statement?

A vision statement is aspirational and expresses your brand’s plan or “vision” for the future and potential impact on the world. They often serve as a guide for a brand’s future goals and explain why customers and employees should stick around for the long haul.

What makes a good vision statement?

A good vision statement should be bold and ambitious. It’s meant to be an inspirational, big-picture declaration of what your company strives to be in the future. It gives customers a peek into your company’s trajectory and builds customer loyalty by allowing them to align their support with your vision because they believe in the future of your brand as well.

What are the three parts of a vision statement?

Your company vision is meant to be inspirational while also aligning with the company’s mission. A vision statement should have the following characteristics:

  1.  Aspirational and ambitious. Have a lofty outlook for what you want your business to accomplish? Here’s the place to put it. Your vision statement should be aspirational and showcase how your business will grow in the future.
  2.  Practical and achievable. While your statement should be ambitious, it shouldn’t be impossible. Set a goal that is both challenging and practical.
  3.  General. Your vision should be broad enough to encompass all of your brand’s overall goals. Think of it as an umbrella for your mission statement and company objectives to nest under.

Both mission and vision statements are often combined into one comprehensive “mission statement” to define the organization’s reason for existing and its outlook for internal and external audiences — like employees, partners, board members, consumers, and shareholders.

The difference between mission and vision statements lies in the purpose they serve.

Mission Statement vs. Vision Statement

A mission statement clarifies what the company wants to achieve, who they want to support, and why they want to support them. On the other hand, a vision statement describes where the company wants a community, or the world, to be as a result of the company’s services.

Thus, a mission statement is a roadmap for the company’s vision statement.

A mission statement is a literal quote stating what a brand or company is setting out to do. This lets the public know the product and service it offers, who it makes it for, and why it’s doing it. A vision statement is a brand looking toward the future and saying what it hopes to achieve through its mission statement. This is more conceptual, as it’s a glimpse into what the brand can become in the eyes of the consumer and the value it will bring in the long term.

In summary, the main differences between a mission statement and a vision statement are:

  • Mission statements describe the current purpose a company serves. The company’s function, target audience, and key offerings are elements that are often mentioned in a mission statement.
  • Vision statements are a look into a company’s future or what its overarching vision is. The same elements from the mission statement can be included in a vision statement, but they’ll be described in the future tense.

Now that we know what they are, let’s dive into some useful examples of each across different industries.

Mission and Vision Statement Template

100-mission-statements examplesFree Guide: 100 Mission Statement Templates & Examples

Need more examples to build your mission statement? Download our free overview of mission statements — complete with 100 templates and examples to help you develop a stand-out mission statement.

Write a mission statement with these useful templates, like the example below:

Create a mission statement example: HubSpot Nonprofit Mission Statement Template

1. Life Is Good: To spread the power of optimism.

Company mission statement examples: Life is Good

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The Life is Good brand is about more than spreading optimism — although, with uplifting T-shirt slogans like “Seas The Day” and “Forecast: Mostly Sunny,” it’s hard not to crack a smile.

There are tons of T-shirt companies in the world, but Life is Good’s mission sets itself apart with a mission statement that goes beyond fun clothing: to spread the power of optimism.

This mission is perhaps a little unexpected if you’re not familiar with the company’s public charity: How will a T-shirt company help spread optimism? Life is Good answers that question below the fold, where the mission is explained in more detail using a video and with links to the company’s community and the Life is Good Playmaker Project page.

What we like: Life is Good has a lofty, yet specific, mission statement. It’s a hard-to-balance combination.

2. sweetgreen: Building healthier communities by connecting people to real food.

Company mission statement examples: sweetgreen

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Notice that sweetgreen’s mission is positioned to align with your values — not just written as something the brand believes.

The language lets us know the company is all about connecting its growing network of farmers growing healthy, local ingredients with us — the customer — because we’re the ones who want more locally grown, healthy food options.

The mission to connect people is what makes this statement so strong. And, that promise has gone beyond sweetgreen’s website and walls of its food shops: The team has made strides in the communities where it’s opened stores as well. Primarily, it offers education to young kids on healthy eating, fitness, sustainability, and where food comes from.

What we like: Inclusive language is built into this statement.

3. Patagonia: Patagonia is in business to save our home planet.

Company mission statement examples: Patagonia

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A previous vision of Patagonia’s mission statement was “Build the best product, cause no unnecessary harm, use business to inspire and implement solutions to the environmental crisis.”

Patagonia’s mission statement spotlights the company’s commitment to helping the environment and saving the earth. The people behind the brand believe that among the most direct ways to limit ecological impacts is with goods that last for generations or can be recycled so the materials in them stay in use.

In the name of this cause, the company donates time, services, and at least 1% of its sales to hundreds of environmental groups worldwide.

If your company has a similar focus on growing your business and giving back, think about talking about both the benefits you bring to customers and the value you want to bring to a greater cause in your mission statement.

What we like: This mission statement example from Patagonia succinctly combines their products and activism into one memorable sentence.

4. American Express: Become essential to our customers by providing differentiated products and services to help them achieve their aspirations.

Company mission statement examples: American Express

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Company mission statement examples: American Express

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The tweet above is from Simon Sinek, and it’s one that we repeat here at HubSpot all the time. American Express sets itself apart from other credit card companies in its list of values, with an ode to excellent customer service, which is something it’s famous for.

We especially love the emphasis on teamwork and supporting employees so that the people inside the organization can be in the best position to support their customers.

What we like: The emphasis on teamwork and supporting employees so that the people inside the organization can be in the best position to support their customers.

5. Warby Parker: To inspire and impact the world with vision, purpose, and style.

Company mission statement examples: InvisionApp

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In one sentence, the brand takes us to the root of why it was founded while also revealing its vision for a better future.

The longer-form version of the mission reads: “We’re constantly asking ourselves how we can do more and make a greater impact — and that starts by reimagining everything that a company and industry can be. We want to demonstrate that a business can scale, be profitable, and do good in the world — without charging a premium for it. And we’ve learned that it takes creativity, empathy, and innovation to achieve that goal.”

The mission statement’s success all comes down to spot-on word choice.

What we like: Warby Parker doesn’t hold back on letting its unique personality shine through.

6. InvisionApp: Transform the way people work together by helping them collaborate better. Faster. On everything. From anywhere.

Company mission statement examples: InvisionApp

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This mission statement from InvisionApp is:

  • Brief.
  • Authentic.
  • Business babble-free.

As a result, it makes the folks at InvisionApp seem trustworthy and genuine.

What we like: This mission statement uses short senses and powerful words to be as pointed as possible.

7. Penguin Randomhouse: To ignite a universal passion for reading.

Best mission statement examples: penguin

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Penguin is speaking to an audience that is excited to expand their horizons and explore new narratives. This mission statement focuses on the power of story and how it can shape lives. With that, the publishing house makes its mission more than just releasing books.

What we like: Penguin creates a mission that everyone can relate to. Who doesn’t love a good story?

8. IKEA: To offer a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible will be able to afford them.

Best mission statement examples: Ikea

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The folks at IKEA dream big. Their vision-based mission statement communicates their mission of making everyday life better for their customers.

It’s a partnership: IKEA finds deals all over the world and buys in bulk, then we choose the furniture and pick it up at a self-service warehouse.

“Our business idea supports this vision ... so [that] as many people as possible will be able to afford them,”the brand states

What we like: Using terms like “as many people as possible” makes a huge company like IKEA much more accessible and appealing to customers.

9. Nordstrom: Our mission is to continue our dedication to providing a unique range of products, exceptional customer service, and great experiences.

Best mission statement examples: Nordstrom

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A previous version of Nordstrom’s mission statement was, “Offering customers the very best service, selection, quality, and value.”

When it comes to customer commitment, few companies are as hyper-focused as Nordstrom is. Although clothing selection, quality, and value all have a place in the company’s mission statement, it’s clear that it’s all about the customer: “Nordstrom works relentlessly to give customers the most compelling shopping experience possible.”

If you’ve ever shopped at a Nordstrom, you’ll know the brand will uphold the high standard for customer service mentioned in its mission statement. Associates are always roaming the sales floors, asking customers whether they’ve been helped, and doing everything they can to make the shopping experience a memorable one.

What we like: The use of the term “great experiences” creates the feeling that Nordstrom cares about retaining customers instead of making on-off sales, which breeds customer loyalty.

10. Cradles to Crayons: Provides children from birth through age 12 living in homeless or low-income situations with the essential items they need to thrive — at home, at school, and at play.

Best mission statement examples: Cradles to Crayons

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Cradles to Crayons divided its mission and model into three sections that read like a game plan:

  1.  The Need.
  2.  The Mission.
  3.  The Model.

The “rule of three” is a powerful rhetorical device called a tricolon that’s usually used in speechwriting to help make an idea more memorable. A tricolon is a series of three parallel elements of roughly the same length — think, “I came; I saw; I conquered.”

What we like: This mission statement begins by feeling very detailed but zooms out to encompass the overall wellbeing of its target audience.

11. Universal Health Services, Inc.: To provide superior quality healthcare services that patients recommend to family and friends, physicians prefer for their patients, purchasers select for their clients, employees are proud of, and investors seek for long-term returns.

Best mission statement examples: Universal Health Services

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A company thrives when it pleases its customers, its employees, its partners, and its investors — and Universal Health Services endeavors to do just that, according to its mission statement.

As a healthcare service, it specifically strives to please its patients, physicians, purchasers, employees, and investors.

What we like: The brand places emphasis on each facet of the organization by capitalizing the font, making it easy to skim and digest.

12. JetBlue: To inspire humanity — both in the air and on the ground.

Best mission statement examples: JetBlue

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JetBlue is committed to its founding mission through lovable marketing, charitable partnerships, and influential programs — and we love the approachable language used to describe these endeavors. For example, the brand writes how it “set out in 2000 to bring humanity back to the skies.”

For those of us who want to learn more about any of its specific efforts, JetBlue offers details on the Soar With Reading program, its partnership with KaBOOM!, the JetBlue Foundation, environmental and social reporting, and so on.

On its website, JetBlue breaks down all these initiatives well with big headers, bullet points, pictures, and links to other web pages visitors can click to learn more. JetBlue also encourages visitors to volunteer or donate their TrueBlue points.

What we like: JetBlue has to straddle two sides of its business: the flight experience (in the air) and the entire experience that customers have with buying flights (on the ground). This mission statement is short but manages to encompass both sides of the company.

13. Workday: Our core values guide everything we do — employees, customer service, innovation, integrity, fun, and profitability.

Best mission statement examples: Workday

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Workday, a human resources (HR) task automation service, doesn’t use its mission statement to highlight the features of its product or how it intends to help HR professionals improve in such-and-such a way.

Instead, the business takes a stance on values.

There’s a lot of great tech out there, but at Workday, it revolves around the people. Their mission statement observes the state of its industry — which Workday believes lacks a human touch — and builds company values around it.

What we like: This mission statement is confident yet kind.

14. Lowe’s: Together, deliver the right home improvement products, with the best service and value, across every channel and community we serve.

Best mission statement examples: Lowe’sImage Source

Sometimes, the best way to communicate is to be direct. Lowe’s mission statement does this beautifully, and it’s also a great lesson in how the words and phrases you choose show your audience the force behind your mission.

This mission statement begins with the word “together.” So, no matter what location, products, or channel, the top priority of its mission is that it happens as a team.

That focus on togetherness also creates a foundation for the volunteer, scholarship, and charitable work that this organization does.

What we like: This statement hones in on the who, how, what, and why behind this powerful home improvement brand.

15. Tesla: Accelerating the world’s transition to sustainable energy.

Company mission statement examples: Tesla

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A car company’s punny use of the word “accelerating” is just one reason this mission statement sticks out. But, Tesla makes this list because of how its mission statement describes the industry.

It may be a car company, but Tesla’s primary interest isn’t just automobiles — it’s promoting sustainable energy. And, sustainable energy still has a “long road” ahead of it (pun intended) — hence the world’s “transition” into this market.

Ultimately, a mission statement that can admit to the industry’s immaturity is exactly what gets customers to root for it — and Tesla does that nicely.

What we like: The Tesla mission statement uses incredibly well-chosen words to communicate multiple meanings and make customers think about the industry as a whole, not just the company.

16. Invisible Children: Invisible Children exists to end violent conflict and foster thriving ecosystems in solidarity with our world’s most at-risk communities.

Company mission statement examples: Invisible Children

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A previous version of Invisible Children’s mission statement was “Partners with local peacebuilders across central Africa to end violent conflict through locally-led solutions.”

Invisible Children is a nonprofit organization that raises awareness around the violence affecting communities across Central Africa, and the company takes a confident, decisive tone in its mission.

The most valuable quality of this mission statement is that it has an end goal. Many companies’ visions and missions are intentionally left open-ended so that the business might always be needed by the community. But Invisible Children wants to “end” violent conflict facing African families with local solutions.

It’s an admirable mission that all businesses — not just nonprofits — can learn from when motivating customers.

I’ve personally volunteered for Invisible Children, and I’ve seen firsthand this mission statement isn’t something that sits on their website gathering dust. It’s understood by every individual at every level of the organization, from youth volunteers to leadership.

What we like: You don’t need to ask yourself, “What does Invisible Children do again?” when looking at their work. A clear, visible line can be drawn from every social media post, fundraising effort, and public campaign to this mission statement.

17. TED: Spread ideas, foster community, and create impact.

Best company mission statement examples: Microsoft

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We’ve all seen TED Talks online before. Well, the company happens to have one of the most concise mission statements out there.

TED, which stands for “Technology Education and Design,” has a succinct mission statement that starts with “Spread ideas.”

Sometimes, the best way to get an audience to remember you is to zoom out as far as your business’s vision can go. What do you really care about?

TED has recorded some of the most famous presentations globally. Then, it hones in on what great ideas can do — foster community and create impact.

What we like: This mission statement shines through in every Talk you’ve seen the company publish on the internet.

18. Microsoft: To empower every person and every organization on the planet to achieve more.

Best company mission statement examples: Microsoft

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Microsoft is one of the most well-known technology companies in the world. It makes gadgets for work, play, and creative purposes on a worldwide scale, and its mission statement reflects that. Through its product offering and pricing, it can empower every person and organization.

What we like: This statement encompasses both the organizations and the individuals that use Microsoft products.

19. Disney: To entertain, inform, and inspire people around the globe through the power of unparalleled storytelling.

Company mission statement examples: Disney

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Disney’s mission statement goes beyond providing ordinary entertainment. It intends to tell stories and drive creativity that inspires future generations through its work.

What we like: This is an exceptional mission statement because it goes beyond giving consumers programs to watch, but ones that excite and change the way people see themselves and the world around them.

20. Meta: Giving people the power to build community and bring the world closer together.

Company mission statement examples: Meta

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Meta, formerly known as Facebook, is a major social media organization with a concise vision statement. It provides a platform to stay in touch with loved ones and potentially connect to people around the world.

What we like: This is a concise mission statement, but it still manages to encompass two enormous points: the company’s origin (Facebook) and the future of the internet.

21. Vista Equity Partners: By providing technology expertise, operational guidance, and capital for sustainable growth, we empower organizations across all industries to stay ahead in the digital economy.

Company mission statement examples: Vista Equity Partners

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Many businesses sell a clear and easy-to-understand product or service, but other companies need to combine branding with product education. This means that some mission statements need to not only communicate how a brand does business but also make it easy to see what it’s selling.

Vista Equity Partners is a leading technology brand that supports a wide range of people, technologies, and products. In its mission statement, it clarifies what its company offers and why. It does this using the terms its audience uses most often to describe how it can help.

What we like: This mission statement creates a skillful balance of product education and audience identification.

22. Dunkin: Everything we do is about you. We strive to keep you at your best, and we remain loyal to you, your tastes, and your time. That’s what America runs on.

Women athletes smiling on Nike’s mission statement pageIMG name: nike

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Dunkin’ (previously Dunkin’ Donuts) has a mission that goes beyond remaining a large coffee chain. Rather, the brand wants to be the consummate leader in the coffee and donut industry. It wants to become a place known for fun, food, and recreation.

This example touches on the evolution of the company. Depending on your age, Dunkin’ makes you think of donuts and a “cheat day” from your healthy eating goals. I think of Saturday mornings from my childhood when my parents would occasionally surprise us with donuts for breakfast.

“Donuts” was dropped from the company’s name in 2019, helping Dunkin’ keep up with changing consumer trends and embrace the popularity of their coffee.

What we like: This example looks to the future while also giving a nod to its necessary evolution.

23. Nike: To bring inspiration and innovation to every athlete* in the world. *If you have a body, you are an athlete.

Women athletes smiling on Nike’s mission statement page

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The Nike mission statement includes a unique element: an asterisk and a footnote expanding on their language choice.

It's concise yet answers a question that they know the athletic industry struggles to answer: What defines an athlete? It manages to simultaneously be informative and bring inspiration to their branding.

What we like: This mission statement articulates the target audience with very specific yet inclusive language.

24. Starbucks: To inspire and nurture the human spirit — one person, one cup, and one neighborhood at a time.

Imagery from Stabrucks’ mission statement pageIMG name: Starbucks

While the idea of paying $3 for a cup of coffee seems normal now, Starbucks had to fight to justify its prices when they were a new brand. They positioned themselves on the market as being another place to gather locally, one that didn’t revolve around alcohol.

The Starbucks mission statement touches on this subtly with the use of the word “neighborhood.” It’s a concise statement that speaks to their founding principles and, of course, includes their flagship product: a quality cup of coffee.

What we like: Good mission statements use emotional language, and the Starbucks mission statement does that well with the terms “inspire,” “nurture,” and “human spirit.”

25. Google: Google’s mission is to organize the world’s information and make it universally accessible and useful.

Mission statement example from GoogleIMG name: Google

Google has become so synonymous with modern life that its brand name has become a verb. It’s estimated that there are 99,000 Google searches every second, and the search engine is only one of its products.

Google has more products than consumers know about, but their mission statement doesn’t go into all of them (and if it tried, no one would ever read the whole thing). Instead, it touches on what we all love about Google: how useful the product is. This company mission statement reminds us of what we love best about the brand.

What we like: Google is a customer-centric company, and consumers feel that immediately when reading its mission statement.

Now that we’ve gone over successful mission statements, what does a good vision statement look like? Check out some of the following company vision statements — and get inspired to write one for your brand.

1. Alzheimer’s Association: A world without Alzheimer’s and all other dementia.

Best Vision Statement Examples: Alzheimer's Association

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The Alzheimer’s Association conducts global research and gives quality care and support to people with dementia. This vision statement looks into the future, where people won’t have to battle this currently incurable disease. With the work that it’s doing in the present, both employees and consumers can see how the organization achieves its vision by helping those in need.

What we like: This vision statement is ambitious and broad enough to be an umbrella statement in line with a brand's mission.

2. Teach for America: One day, all children in this nation will have the opportunity to attain an excellent education.

Best Vision Statement Examples: Teach for America

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Teach for America creates a network of leaders to provide equal education opportunities to children in need. This organization’s day-to-day work includes helping marginalized students receive the proper education they otherwise wouldn’t have access to. Its vision statement is what it hopes to see through its efforts — a nation where no child is left behind.

What we like: “One day” is an unspecified amount of time, which makes sense for such an ambitious goal, and yet that doesn’t stop it from being their goal.

3. Creative Commons: Help others realize the full potential of the internet.

Best Vision Statement Examples: Creative Commons

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This nonprofit’s vision statement is broad. It helps overcome legal obstacles to share knowledge and creativity around the world. By working closely with major institutions, its vision is an innovative internet that isn’t barred by paywalls.

What we like: The vision for this brand is limited to the internet, yet “full potential” allows for a lot of creativity.

4. Chipotle: We believe that food has the power to change the world.

Company mission and vision statement examples: Chipotle

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Delicious tacos, burritos, and bowls aren’t the only things that Chipotle is passionate about. Many fast food brands differentiate with products. But Chipotle offers a belief instead. This idea fuels practices like using local and organic produce, using responsibly raised meat, and cutting greenhouse emissions.

What we like: Chipotle’s vision statement makes it clear what inspires and drives the actions of this international brand.

5. Australia Department of Health: Better health and wellbeing for all Australians, now and for future generations.

Best Vision Statement Examples: Australia Department of Health

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This government department has a clear vision for its country. Through health policies, programs, and regulations, it has the means to improve the healthcare of Australian citizens.

What we like: The phrase “now and for future generations” communicates the long-term commitment of this health department.

6. LinkedIn: Create economic opportunity for every member of the global workforce.

best company vision statement examples, LinkedIn

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LinkedIn is a professional networking service that gives people the opportunity to seek employment. Its vision statement intends to give employees of every level a chance to get the jobs they need.

What we like: Although “every member of the global workforce” seems like an uncountably large number, having it as their vision keeps LinkedIn always working for improvement and further outreach.

7. Purely Elizabeth: We believe that food can heal.

Company mission statement examples: Purely Elizabeth

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Purely Elizabeth is a food brand selling granola, oatmeal, and cereal products. Its extended vision statement reads: “When you eat better, you feel better. It’s that simple. That’s why we use superfoods with vibrant flavors and rich textures to create delicious foods to help you thrive on your wellness journey.”

Food brands have a lot of competition, and this brand’s broad and inspiring vision offers a chance to connect more deeply with customers. Its podcast, blog, and recipe resources offer useful tools and tips for anyone looking to heal their bodies with their food choices.

What we like: This vision statement is simple but powerful.

8. AllHere: Connecting All Families with the Right Support at the Right Time.

Company vision statement examples: AllHere

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Attendance is a big challenge for schools and families, especially with students in middle and high school. AllHere offers AI services like mobile messaging to overcome administrative and communication challenges. This helps students, parents, and teachers get the support they need for student success.

What we like: This vision statement emphasizes that this challenge is bigger than individual habits. It’s an empowering vision of an educational system that works for everyone.

9. Southwest: To be the world’s most loved, most efficient, and most profitable airline.

Best Vision Statement Examples: Southwest

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Southwest Airlines is an international airline that strives to serve its flyers with a smile. Its vision statement is unique because it sees itself not just excelling in profit but outstanding customer service, too. Its vision is possible through its strategy and can lead its employees to be at the level they work toward.

What we like: Southwest gets it right — by being well-loved and efficient, they can become the most profitable airline. Putting customers first makes a business successful.

10. Supergoop!: Change the way the world thinks about sunscreen.

Company vision statement examples: Supergoop!

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For a vision statement to excite, but not overwhelm, it should be both broad and specific. Company mission statement examples like the one above from Supergoop! show that it may be tricky, but it’s also possible to balance those two extremes.

This vision says that sunscreen is important AND that sunscreen is more than sunscreen. This simple statement helps the audience think more about what its products are and what they should expect from those products. It’s about education, awareness, and quality.

What we like: This vision statement keeps the tone positive, bright, and direct.

Inspire Through Brand Values

It was Anna Lappé who said, “Every time you spend money, you’re casting a vote for the kind of world you want.” Conscious consumerism is an economic trend that brands should pay attention to. Consumers are certainly paying attention.

Now that you understand the power of a great mission statement and you have these mission statement examples to learn from, you’re ready to take this step in your own brand.

Brand values play a much more significant role in customer loyalty than you think. Showing that your business understands its audience — and can appeal to them on an emotional level — could be the decision point for a customer’s next purchase.

We hope you found some insight from these mission statement examples and that they help you brainstorm your inspiring vision and mission statements for your business.

Editor’s note: This post was originally published in August 2014 and has been updated for comprehensiveness.

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