Why AI Isn’t Replacing Marketers (Or Search Engines) According to Jasper’s Former Head of Enterprise Marketing

Featured Imgs 23

If you asked whether technology could replace marketing a few decades ago, most would look at you like you hit your head on concrete. Now, it’s no more a question but an issue that’s sparking industry-wide debate.

Download Now: The Annual State of Artificial Intelligence in 2024 [Free Report]

And we owe this specifically to the generative AI surge — which has more implications for the creative sector than many others.

But the question is, will AI replace marketers or make us better? And what about SEO? Will Googling be replaced with AI chatbots — and what does all that mean for content creation?

To answer these questions, I spoke with Samyutha Reddy, Jasper’s former Head of Enterprise Marketing, to explore her perspectives on what the future holds for AI in marketing and organic search.

Table of Contents

How do marketers use AI?

First, let’s consider how generative AI is even used in marketing.

Marketers surveyed in our 2024 State of AI in Marketing revealed the major tasks they use AI for. Top on that list are content creation, research, brainstorming, learning, and data analysis.

These tools are offering marketers the ability to generate content more quickly, analyze vast amounts of data with greater accuracy, and even come up with creative ideas through AI-powered brainstorming sessions. All leading to significantly positive ROI for their efforts.

Still, 48% of marketers in our survey are concerned about AI replacing their jobs in the next few years while a whopping 69% believes it’s a possibility that AI completely replaces human beings in the workplace one day.

But here’s why Reddy and I think that may not happen.

Why AI Won’t Replace Marketing

1. AI augments the human experience (but it doesn’t replace the human within that experience).

Generative AI can research any topic online and create original content, formatted as a blog post, email, ad, or more, based on the query — and in record time. In the future, rather than needing a team of five or ten content creators, will you just need one — someone to fact-check the AI's content?

Fortunately, Reddy isn't worried. In fact, even though her team used generative AI on a daily basis, she was still actively hiring and growing her team.

samyutha reddy quote, AI augments the human experience, but it doesn't replace the human within that experience.

As she puts it, “AI augments the human experience, but it doesn't replace the human within that experience. We value writers in our society because they're able to give us a thought-provoking human perspective on the world.

It isn't just about summarizing facts that are out there. It's about humans sharing opinions on very real topics that help build your perspective on how you feel about something. So an AI [tool] could really never replace that human perspective.”

2. AI still has biases.

Because generative AI is still early in its development, it is prone to potential biases and inaccuracies it cannot discern in the information it gathers. These biases can lead to skewed outputs that may not align with reality, making it essential to maintain human oversight in the process.

Reddy highlights this issue, stating, “AI has biases deeply embedded within its models that people are working on. AI has the tendency to hallucinate and start talking about random things when you're asking it for outputs, so it would be really tough to just completely remove a human from the process.”

This tendency of AI to “hallucinate” or produce irrelevant and sometimes nonsensical content underscores the importance of human intervention to ensure accuracy and relevance.

AI is a Tool For Marketers, Not a Replacement

Instead of viewing this technology as a threat, Reddy suggests marketers do this instead:

“I think the angle you take matters on this whole generative AI front. If you’re a writer, content creator, or a marketer, you’ll want to ask yourself:

‘Am I going to be someone that embraces technology and figures out how to upskill myself and actually become the cream of the crop in terms of talent? Or am I going to be someone who pushes technology away, refuses to believe it's happening, and clings onto an old way of life?’”

Although AI will not take your job, you must not underestimate its impact on your role as a marketer. Here’s how Reddy suggests you stay on top of this innovation.

1. Marketers will need to reskill.

As aspects of content creation become more automated, Reddy acknowledges that AI will force content creators to reskill. She told me, “I think it'll force content creators to re-skill. And I don't think that's a bad thing. I think that's what every big shift in technology has done for humans.”

She adds, “I've never met a content creator who has said, ‘Wait. I really want to spend more time doing all the rote tasks of reading everything I need to know on the internet about a given topic.’ AI will give marketers more time to be creative, form an opinion, and incorporate more data sources into their perspectives.”

Rather than thinking of AI as a content creator replacement, it‘s better to think of AI as a marketer’s efficient side-kick.

will marketing be replaced by AI? Tweet from Ross Simmonds

Image Source

Consider this: A marketer decides she wants to write a topic about SWOT analysis.

Rather than spending her morning chugging coffee and reading up on what SWOT analysis means, effective SWOT analysis examples, and how SWOT analyses can help businesses grow, she can simply plug the query into an AI chatbot.

Once she’s confirmed the sources the chatbot used to pull that information are accurate, she can quickly skim through the AI's response and learn everything she needs to begin writing about the topic. She can even use the AI’s response as a first draft, and strengthen it with her own unique tone and perspective.

From there, she can leverage the AI’s proofreading skills to edit her final copy.

Additionally, if the marketer has written a piece of content that she'd like to turn into an entire campaign, she can use AI to re-format her blog post into corresponding ad copy, which she can then hand over to her sales and paid ad teams.

As Reddy puts it, “I can effectively hand over to sales an entire drip campaign, an entire outbound sequence, complete with landing pages, with the ads that people will click and see.

And it really allows me to take control back on what it means to execute a campaign. It enables me to truly be a project manager and a strategist, versus someone who is waiting on other people to deliver their end of the bargain.”

57% of our surveyed marketers also confess to feeling pressured to learn new skills so AI won’t make them irrelevant — so this checks out.

2. Marketers will need to become experts in select AI platforms.

Freelancing platform Upwork recently added a new category, ‘Generative AI’, as a specialty within their marketplace.

This means business leaders can now hire freelance content creators who have expertise with a specific AI platform — and Reddy isn’t surprised.

She continues, “Similar to how a marketer can level-up by becoming HubSpot or Salesforce certified, I think we’ll soon see marketers who demonstrate their value by saying, ‘Hey, I’m skilled in using generative AI platforms.’”

Reddy sees marketers at the forefront of a tool that will ultimately upend all roles within a business, and she believes there's great privilege in being the first to adopt it.

samyutha reddy quote, I think there’s a certain power here that marketers can reclaim, and instead of being the victims in this story of ‘generative AI is coming for marketing’, I think we really reposition it as saying, 'generative AI has landed in the most innovative portion of the enterprise: marketing.

As she puts it, “I think there’s a certain power here that marketers can reclaim, and instead of being the victims in this story of ‘generative AI is coming for marketing’, I think we really reposition it as saying, ‘generative AI has landed in the most innovative portion of the enterprise: marketing.’”

She continues, “And we are now the stewards of this technology and how it'’l be used within the enterprise, and we get to pilot it and see how it can supercharge our work.

And the folks who lean into being the stewards of this powerful technology will reap its benefits. I consider myself and our industry extremely lucky to be in this position.”

But what about the search engines?

Away from getting quick answers to common queries, marketers use search engines to complete tasks like SEO optimization to improve website rankings, conduct keyword research to target relevant search terms and analyze competitors to improve their strategy.

Now, with research being the second most-popular use case for marketers using AI, it stands to reason that they'll be leveraging traditional search engines less often.

And as more people move to AI search engines, tools like HubSpot’s AI Search Grader are helping marketers optimize their search performance.

It's a free app that quickly analyzes your brand based on what your prospects and customers are seeing across AI search engines, then gives you actionable recommendations on how to improve.

But what does this mean for traditional search engines? Would we no longer need, or use, them?

Reddy begs to differ, particularly since the information supplied on search engines is what powers generative AI results. She however sees it drastically changing.

As she puts it, “Search can help battle AI’s inaccuracies. For instance, Jasper has a function where you can toggle on Google search results.

So if I say, ‘Jasper, help me write a paragraph about XYZ,’ it’ll write the paragraph, and at the bottom it’ll put in the Google search results it used while it helped me create that output.

So I have factual links which I can cite, and fact-check to ensure they're the most reliable piece of content on a given topic.”

She continues, “I don't see search going away. I do see a future where I don’t necessarily want to type things into a search bar, and instead, I want to use chat functionality. That, I think, is imminent.

And I think we're already seeing that with the virality of ChatGPT. In just a couple of days, it’s become the fastest-growing consumer app.”

samyutha reddy quote, Search can help battle AI’s inaccuracies ... So I have factual links which I can cite, and fact-check to ensure they're the most reliable piece of content on a given topic.

So, will marketing be replaced by AI?

In short, our marketing jobs and search engines are safe — for now.Ultimately, my conversation with Reddy felt positive and uplifting. As marketers, we don’t need to fear AI; We need to embrace it as technology that will help us do our jobs better.

And, personally, I‘m all for any tool that minimizes the amount of time I spend doing rote tasks, so I can get back to what really matters: creating content with the intention to move, inspire, or challenge readers’ to think differently.

Think HubSpot isn’t getting in on the generative AI action? Think again. Learn about our brand-new ChatSpot and Content Assistant tools and how you can access them.

Editor's note: This post was originally published in February 2023 and has been updated for comprehensiveness.

27 Case Study Examples Every Marketer Should See

Featured Imgs 23

Putting together a compelling case study is one of the most powerful strategies for showcasing your product and attracting future customers. But it's not easy to create case studies that your audience can’t wait to read.

Download Now: 3 Free Case Study Templates

In this post, I’ll go over the definition of a case study and the best examples to inspire you.

Table of Contents

A case study proves how your product has helped other companies by demonstrating real-life results. Not only that, but marketing case studies with solutions typically contain quotes from the customer.

This means that they’re not just ads where you praise your own product. Rather, other companies are praising your company — and there’s no stronger marketing material than a verbal recommendation or testimonial.

A great case study also has research and stats to back up points made about a project's results.

There are several ways to use case studies in your marketing strategy.

From featuring them on your website to including them in a sales presentation, a case study is a strong, persuasive tool that shows customers why they should work with you — straight from another customer.

Writing one from scratch is hard, though, which is why we’ve created a collection of case study templates for you to get started.

There’s no better way to generate more leads than by writing case studies. However, without case study examples from which to draw inspiration, it can be difficult to write impactful studies that convince visitors to submit a form.

Marketing Case Study Examples

To help you create an attractive and high-converting case study, we've put together a list of some of our favorites. This list includes famous case studies in marketing, technology, and business.

These studies can show you how to frame your company's offers in a way that is useful to your audience. So, look, and let these examples inspire your next brilliant case study design.

These marketing case studies with solutions show the value proposition of each product. They also show how each company benefited in both the short and long term using quantitative data.

In other words, you don’t get just nice statements, like “this company helped us a lot.” You see actual change within the firm through numbers and figures.

You can put your learnings into action with HubSpot's Free Case Study Templates. Available as custom designs and text-based documents, you can upload these templates to your CMS or send them to prospects as you see fit.

digital marketing case study, template

Download These Free Case Study Templates

1. "How Handled Scaled from Zero to 121 Locations with the Help of HubSpot," by HubSpot

digital marketing case study, hubspot

What's interesting about this case study is the way it leads with the customer.

That reflects a major HubSpot cornerstone, which is to always solve for the customer first. The copy leads with a brief description of why the CEO of Handled founded the company and why he thought they could benefit from a CRM.

I like that the case study also opens up with one key data point about Handled’s success using HubSpot, namely that it grew to 121 locations.

Notice that this case study uses mixed media. Yes, there is a short video, but it’s elaborated upon in the other text on the page.

So, while your case studies can use one or the other, don’t be afraid to combine written copy with visuals to emphasize the project’s success.

Key Learnings from the HubSpot Case Study Example

  • Give the case study a personal touch by focusing on the CEO rather than the company itself.
  • Use multimedia to engage website visitors as they read the case study.

2. "Rozum Robotics intensifies its PR game with Awario," by Awario

digital marketing case study example from Rozum Robotics

In this case study, Awario greets the user with a summary straight away — so if you’re feeling up to reading the entire case study, you can scan the snapshot and understand how the company serves its customers.

The case study then includes jump links to several sections, such as “Company Profile,” “Rozum Robotics' Pains,” “Challenge,” “Solution,” and “Results and Improvements.”

The sparse copy and prominent headings show you don’t need a lot of elaborate information to show the value of your products and services.

Like the other case study examples on this list, it includes visuals and quotes to show the effectiveness of the company’s efforts. The case study ends with a bulleted list that shows the results.

Key Learnings from the Awario Robotics Case Study Example

  • Create a table of contents to make your case study easier to navigate.
  • Include a bulleted list of the results you achieved for your client.

3. "Chevrolet DTU," by Carol H. Williams

digital marketing case study example from carolhwilliams

If you’ve worked with a well-known company, use only the name in the title — like Carol H. Williams, one of the nation’s top advertising agencies, does here.

The “DTU,” stands for “Discover the Unexpected.” It generates interest because you want to find out what the initials mean.

I like how they kept my interest by using a mixture of headings, images, and videos to describe the challenges, objectives, and solutions of the project.

The case study closes with a summary of the key achievements that Chevrolet’s DTU Journalism Fellows reached during the project.

Key Learnings from the Carol H. Williams Case Study Example

  • If you’ve worked with a big brand before, consider only using the name in the title — just enough to pique interest.
  • Use a mixture of headings and subheadings to guide users through the case study.

4. "The Met," by Fantasy

digital marketing case study example from fantasy

What’s the best way to showcase the responsiveness and user interface of a website?

Probably by diving right into it with a series of simple showcases — which is exactly what Fantasy does on their case study page for the Metropolitan Museum of Art.

They keep the page simple, inviting you to review their redesign of the Met’s website feature-by-feature.

Each section is simple, showing a single piece of the new website's interface so that users aren’t overwhelmed with information and can focus on what matters most.

If you‘re more interested in text, you can read the objective for each feature. Fantasy understands that, as a potential customer, this is all you need to know. Scrolling further, you’re greeted with a simple “Contact Us” CTA.

Key Learnings from the Fantasy Case Study Example

  • You don’t have to write a ton of text to create a great case study. Focus on the solution you delivered itself.
  • Include a CTA at the bottom inviting visitors to contact you.

5. "Embracing first-party data: 3 success stories from HubSpot," by Think with Google

digital marketing case study example from google

Google takes a different approach to text-focused case studies by choosing three different companies to highlight.

The case study is clean and easily scannable. It has sections for each company, with quotes and headers that clarify the way these three distinct stories connect. The simple format also uses colors and text that align with the Google brand.

I like the focus on data in this case study. That’s a differentiator! This case study is less than a thousand words, but it's packed with useful data points.

Data-driven insights quickly and clearly show the value of leveraging first-party data while prioritizing consumer privacy.

digital marketing case study example from google

Key Learnings from the Think with Google Case Study Example

  • A case study doesn’t need to be long or complex to be powerful.
  • Clear data points are an effective way to prove value.

6. "Better Experiences for All," by Herman Miller

digital marketing case study example from herman miller

Herman Miller sells sleek, utilitarian furniture with no frills and extreme functionality, and that ethos extends to its case study page for a hospital in Dubai.

What first attracted me to this case study was the beautiful video at the top and the clean user experience. User experience matters a lot in a case study. It determines whether users will keep reading or leave.

Another notable aspect of this case study is that the video includes closed-captioning for greater accessibility, and users have the option of expanding the CC and searching through the text.

Herman Miller’s case study also offers an impressive amount of information packed in just a few brief paragraphs for those wanting to understand the nuances of their strategy.

It closes out with a quote from their client and, most importantly, the list of furniture products that the hospital purchased from the brand.

Key Learnings from the Herman Miller Case Study Example

  • Close out with a list of products that users can buy after reading the case study.
  • Include accessibility features such as closed captioning and night mode to make your case study more user-friendly.

7. "Capital One on AWS," by Amazon

digital marketing case study example from aws

Do you work continuously with your clients? Consider structuring your case study page like Amazon did in this stellar case study example.

Instead of just featuring one article about Capital One and how it benefited from using AWS, Amazon features a series of articles that you can then access if you’re interested in reading more.

It goes all the way back to 2016, all with different stories that feature Capital One’s achievements using AWS.

This may look unattainable for a small firm, but you don’t have to go to extreme measures and do it for every single one of your clients.

You could choose the one you most wish to focus on and establish a contact both on your side and your client’s for coming up with the content.

Check in every year and write a new piece. These don’t have to be long, either — five hundred to eight hundred words will do.

Key Learnings from the Amazon AWS Case Study Example

  • Write a new article each year featuring one of your clients, then include links to those articles in one big case study page.
  • Consider including external articles that emphasize your client’s success in their industry.

8. "HackReactor teaches the world to code #withAsana," by Asana

digital marketing case study example from asana

While Asana‘s case study design looks text-heavy, there’s a good reason. It reads like a creative story, told entirely from the customer's perspective.

For instance, Asana knows you won't trust its word alone on why this product is useful. So, they let Tony Phillips, HackReactor CEO, tell you instead:

“We take in a lot of information. Our brains are awful at storage but very good at thinking; you really start to want some third party to store your information so you can do something with it.”

Asana features frequent quotes from Phillips to break up the wall of text and humanize the case study. It reads like an in-depth interview and captivates the reader through creative storytelling.

Even more, Asana includes in-depth detail about how HackReactor uses Asana. This includes how they build templates and workflows:

“There's a huge differentiator between Asana and other tools, and that’s the very easy API access. Even if Asana isn’t the perfect fit for a workflow, someone like me— a relatively mediocre software engineer—can add functionality via the API to build a custom solution that helps a team get more done.”

Key Learnings from the Asana Example

  • Include quotes from your client throughout the case study.
  • Provide extensive detail on how your client worked with you or used your product.

9. "Rips Sewed, Brand Love Reaped," by Amp Agency

digital marketing case study example from ampagency

Amp Agency's Patagonia marketing strategy aimed to appeal to a new audience through guerrilla marketing efforts and a coast-to-coast road trip.

Their case study page effectively conveys a voyager theme, complete with real photos of Patagonia customers from across the U.S. and a map of the expedition.

I liked Amp Agency‘s storytelling approach best. It captures viewers’ attention from start to finish simply because it's an intriguing and unique approach to marketing.

Key Learnings from the Amp Agency Example

  • Open up with a summary that communicates who your client is and why they reached out to you.
  • Like in the other case study examples, you’ll want to close out with a quantitative list of your achievements.

10. "NetApp," by Evisort

digital marketing case study example from evisort

Evisort opens up its NetApp case study with an at-a-glance overview of the client.

It’s imperative to always focus on the client in your case study — not on your amazing product and equally amazing team. By opening up with a snapshot of the client’s company, Evisort places the focus on the client.

This case study example checks all the boxes for a great case study that’s informative, thorough, and compelling. It includes quotes from the client and details about the challenges NetApp faced during the COVID-19 pandemic.

It closes out with a quote from the client and with a link to download the case study in PDF format, which is incredibly important if you want your case study to be accessible in a wider variety of formats.

Key Learnings from the Evisort Example

  • Place the focus immediately on your client by including a snapshot of their company.
  • Mention challenging eras, such as a pandemic or recession, to show how your company can help your client succeed even during difficult times.

11. "Copernicus Land Monitoring – CLC+ Core," by Cloudflight

digital marketing case study example from cloudflight

Including highly specialized information in your case study is an effective way to show prospects that you’re not just trying to get their business.

You’re deep within their industry, too, and willing to learn everything you need to learn to create a solution that works specifically for them.

Cloudflight does a splendid job at that in its Copernicus Land Monitoring case study. While the information may be difficult to read at first glance, it will capture the interest of prospects who are in the environmental industry.

It thus shows Cloudflight’s value as a partner much more effectively than a general case study would.

The page is comprehensive and ends with a compelling call-to-action:

“Looking for a solution that automates, and enhances your Big Data system? Are you struggling with large datasets and accessibility? We would be happy to advise and support you!”

The clean, whitespace-heavy page is an effective example of using a case study to capture future leads.

Key Learnings from the Cloudflight Case Study Example

  • Don’t be afraid to get technical in your explanation of what you did for your client.
  • Include a snapshot of the sales representative prospects should contact, especially if you have different sales reps for different industries, as Cloudflight does.

12. "Valvoline Increases Coupon Send Rate by 76% with Textel’s MMS Picture Texting," by Textel

digital marketing case study example from textel

If you’re targeting large enterprises with a long purchasing cycle, you’ll want to include a wealth of information in an easily transferable format.

That’s what Textel does here in its PDF case study for Valvoline. It greets the user with an eye-catching headline that shows the value of using Textel. Valvoline saw a significant return on investment from using the platform.

I like the smart decision of highlighting the client’s quote by putting it in green font and doing the same thing for the client’s results because it helps the reader quickly connect the two pieces of information.

If you’re in a hurry, you can also take a look at the “At a Glance” column to get the key facts of the case study, starting with information about Valvoline.

Key Learnings from the Textel Case Study Example

  • Include your client’s ROI right in the title of the case study.
  • Add an “At a Glance” column to your case study PDF to make it easy to get insights without needing to read all the text.

13. "Hunt Club and Happeo — a tech-enabled love story," by Happeo

digital marketing case study example from happeo

In this blog-post-like case study, Happeo opens with a quote from the client, then dives into a compelling heading: “Technology at the forefront of Hunt Club's strategy.”

Say you’re investigating Happeo as a solution and consider your firm to be technology-driven. This approach would spark your curiosity about why the client chose to work with Happeo.

It also effectively communicates the software’s value proposition without sounding like it’s coming from an in-house marketing team.

Every paragraph is a quote written from the customer’s perspective.

Later down the page, the case study also dives into “the features that changed the game for Hunt Club,” giving Happeo a chance to highlight some of the platform’s most salient features.

Key Learnings from the Happeo Case Study Example

  • Consider writing the entirety of the case study from the perspective of the customer.
  • Include a list of the features that convinced your client to go with you.

14. "Red Sox Season Campaign," by CTP Boston

digital marketing case study example from ctp boston

What‘s great about CTP’s case study page for their Red Sox Season Campaign is their combination of video, images, and text.

A video automatically begins playing when you visit the page, and as you scroll, you'll see more embedded videos of Red Sox players, a compilation of print ads, and social media images you can click to enlarge.

At the bottom, it says, “Find out how we can do something similar for your brand.”

The page is clean, cohesive, and aesthetically pleasing. It invites viewers to appreciate the well-roundedness of CTP’s campaign for Boston’s beloved baseball team.

Key Learnings from the CTP Case Study Example

  • Include a video in the heading of the case study.
  • Close with a call-to-action that makes leads want to turn into prospects.

15. "Acoustic," by Genuine

digital marketing case study example from genuine

Sometimes, simplicity is key. Genuine’s case study for Acoustic is straightforward and minimal, with just a few short paragraphs, including “Reimagining the B2B website experience,” “Speaking to marketers 1:1,” and “Inventing Together.”

After the core of the case study, we then see a quote from Acoustic’s CMO and the results Genuine achieved for the company.

The simplicity of the page allows the reader to focus on both the visual aspects and the copy. The page displays Genuine's brand personality while offering the viewer all the information they need.

Key Learnings from the CTP Case Study Example

  • You don’t need to write a lot to create a great case study. Keep it simple.
  • Always include quantifiable data to illustrate the results you achieved for your client.

16. "Using Apptio Targetprocess Automated Rules in Wargaming," by Apptio

digital marketing case study example from apptio

Apptio’s case study for Wargaming summarizes three key pieces of information right at the beginning: the goals, the obstacles, and the results.

Readers then have the opportunity to continue reading — or they can walk away right then with the information they need. This case study also excels in keeping the human interest factor by formatting the information like an interview.

The piece is well-organized and uses compelling headers to keep the reader engaged. Despite its length, Apptio‘s case study is appealing enough to keep the viewer’s attention.

Every Apptio case study ends with a “recommendation for other companies” section, where the client can give advice for other companies that are looking for a similar solution but aren’t sure how to get started.

Key Learnings from the Apptio Case Study Example

  • Put your client in an advisory role by giving them the opportunity to give recommendations to other companies that are reading the case study.
  • Include the takeaways from the case study right at the beginning, so prospects quickly get what they need.

17. "Biobot Customer Success Story: Rollins College, Winter Park, Florida," by Biobot

digital marketing case study example from biobot analytics

Like some of the other top examples in this list, Biobot opens its case study with a quote from its client, which captures the value proposition of working with Biobot.

It mentions the COVID pandemic and goes into detail about the challenges the client faced during this time.

This case study is structured more like a news article than a traditional case study.

This format can work in more formal industries where decision-makers need to see in-depth information about the case. Be sure to test different methods and measure engagement.

Key Learnings from the Biobot Case Study Example

  • Mention environmental, public health, or economic emergencies and how you helped your client get past such difficult times.
  • Feel free to write the case study like a normal blog post, but be sure to test different methods to find the one that best works for you.

18. "Discovering Cost Savings With Efficient Decision Making," by Gartner

digital marketing case study example from gartner

You don't always need a ton of text or a video to convey your message — sometimes, you just need a few paragraphs and bullet points. I like these in Gartner’s case study.

Gartner does a fantastic job of quickly providing the fundamental statistics a potential customer would need to know, without boggling down their readers with dense paragraphs.

The case study closes with a shaded box that summarizes the impact that Gartner had on its client. It includes a quote and a call-to-action to “Learn More.”

Key Learnings from the Gartner Case Study Example

  • Keep the case study short.
  • Include a call-to-action at the bottom that takes the reader to a page that most relates to them.

19. "Bringing an Operator to the Game," by Redapt

digital marketing case study example from Redapt

This case study example by Redapt is another great demonstration of the power of summarizing your case study’s takeaways right at the start of the study.

Redapt includes three easy-to-scan columns: “The problem,” “the solution,” and “the outcome.” However, its most notable feature is a section titled “Moment of clarity,” which shows why this particular project was difficult or challenging.

The section is shaded in green, making it impossible to miss. Redapt does the same thing for each case study.

In the same way, you should highlight the “turning point” for both you and your client when you were working toward a solution.

Key Learnings from the Redapt Case Study Example

  • Highlight the turning point for both you and your client during the solution-seeking process.
  • Use the same structure (including the same headings) for your case studies to make them easy to scan and read.

20. "Virtual Call Center Sees 300% Boost In Contact Rate," by Convoso

digital marketing case study example from Rozum Robotics

Convoso’s PDF case study for Digital Market Media immediately mentions the results that the client achieved and takes advantage of white space.

On the second page, the case study presents more influential results. It’s colorful and engaging and closes with a spread that prompts readers to request a demo.

Key Learnings from the Convoso Case Study Example

  • List the results of your work right at the beginning of the case study.
  • Use color to differentiate your case study from others. Convoso’s example is one of the most colorful ones on this list.

Digital Marketing Case Study Examples

21. "How Fractl Earned Links from 931 Unique Domains for Porch.com in a Single Year," by Fractl

digital marketing case study example from fractl

Fractl uses both text and graphic design in their Porch.com case study to immerse the viewer in a more interesting user experience.

For instance, as you scroll, you'll see the results are illustrated in an infographic-design form as well as the text itself.

Further down the page, they use icons like a heart and a circle to illustrate their pitch angles and graphs to showcase their results.

Rather than writing which publications have mentioned Porch.com during Fractl’s campaign, they incorporated the media outlets’ icons for further visual diversity.

Key Learnings from the Fractl Case Study Example

  • Let pictures speak for you by incorporating graphs, logos, and icons all throughout the case study.
  • Start the case study by stating the key results, like Fractl does, instead of putting the results all the way at the bottom.

22. "In-Depth Performance Marketing Case Study," by Switch

digital marketing case study example from switch

Switch is an international marketing agency based in Malta that knocks it out of the park with this case study.

Its biggest challenge is effectively communicating what it did for its client without ever revealing the client’s name. It also effectively keeps non-marketers in the loop by including a glossary of terms on page 4.

The PDF case study reads like a compelling research article, including titles like “In-Depth Performance Marketing Case Study,” “Scenario,” and “Approach,” so that readers get a high-level overview of what the client needed and why they approached Switch.

It also includes a different page for each strategy. For instance, if you’d only be interested in hiring Switch for optimizing your Facebook ads, you can skip to page 10 to see how they did it.

The PDF is fourteen pages long but features big fonts and plenty of white space, so viewers can easily skim it in only a few minutes.

Key Learnings from the Switch Case Study Example

  • If you want to go into specialized information, include a glossary of terms so that non-specialists can easily understand.
  • Close with a CTA page in your case study PDF and include contact information for prospective clients.

23. "Money Keywords Digital Marketing Case Study," by Cognism

Cognism SEO marketing case study

Cognism wrote one of the most in-depth case studies I’ve seen. Most case studies are often brief.

However, Cognism went deep into how it executed its strategy to showcase expertise and popularize its strategy.

The case study identified key issues with Cognism’s SEO that caused them to lose SERP rankings and had seasonal traffic decline.

Cognism’s case study introduces their unique idea of solving SEO challenges with money keywords. These are high-intent keywords that attract ready-to-buy visitors.

By introducing such ideas and spreading them, Cognism tried to improve brand awareness among its audience.

Cognism also talked about its backlink strategy, detailing how it targeted high-authority websites and tracked their progress each quarter.

They used guest blogging, leveraged outreach, and created linkable content to improve SERP rankings and boost domain authority.

They also gave examples of tools like HockeyStack, which helped with data visualization and used metrics like demo requests, generated deals, and revenue as outcomes.

Key Learnings from the Cognism Case Study Example

  • Use a table of contents to make your content more scannable and readable.
  • Talk about your process in detail to promote your ideas in your niche and gain authority.
  • Don’t be afraid to provide details on how you helped your client achieve their goals, including the tools you leveraged.

24. “How SimpleLegal Grew Traffic 515% by Embracing the Quirks of Vertical SaaS by Animalz

Animalz content marketing case study

Animalz is one of the leading content marketing agencies for B2B SaaS companies. The company uses a wide range of content strategies to deal with their client’s unique challenges.

While many agencies focus on new content, Animalz increased SimplyLegal’s online presence by focusing its efforts on its existing content, updating it with fresh content, and following the latest SEO practices.

This strategy, known as content refreshing, increased their traffic by 515%.

In their case study, Animalz created graphs to show how they increased organic traffic for each article they updated.

I liked how they explained their content marketing techniques by drawing different diagrams. This way, their content was more digestible than text-only case studies.

Key Learnings from the Animalz Case Study Example

  • Use graphs to show the difference between previous and old results for readability.
  • Use different types of diagrams to explain new concepts, such as refreshing content.
  • Split up the takeaways of your case studies into bite-sized sections.
  • Always use visuals and images to enrich the case study experience, especially if it’s a comprehensive case study.

25. “Paid Social and Search Campaign for Passenger by The Social Shepherd

The Social Shepherd digital marketing case study

The Social Shepherd is an award-winning social agency. They used a more methodical approach to their case study for an ethical clothing brand, Passenger.

The agency outlined the client goals like improving scale spend, maintaining a 10x ROAS, and adapting to current assets by working on direct-response copy for paid ads.

Next, the agency showed steps they took to meet these goals, such as optimizing paid and organic media campaigns.

Similarly, they promoted their client’s expansion from the U.K. into different markets (e.g., Europe and America), thereby proving their expertise in attracting global audiences.

Key Learnings from the Social Shepherd Case Study Example

  • Outline client goals to present clear objectives for readers.
  • Promote your work by listing your achievements, such as any awards you won for the project or the goals you met.

26.LinkedIn Advertising Case Study By Directive Consulting

Directive digital marketing case study

Directive Consulting’s case study for TigerConnect’s ad campaign provides a clear narrative of the latter’s challenge, strategy, and results.

The case study begins with an engaging headline that highlights a key achievement — a 31% increase in paid leads.

A brief overview is then used to explain the context of what TigerConnect does and how it helps companies in the healthcare sector.

The case study outlines the service Directive Consulting offered — PPC Management. I like how Directive Consulting used quantifiable metrics to show results.

The challenge section describes the initial problem of targeting audiences with low-volume keywords, prompting the need for a fresh approach.

The strategy section explains Directive’s approach, which is to use LinkedIn and implement account-based marketing (ABM).

Finally, the result section caps the case study with in-depth stats, showcasing the increase in paid leads, visits, and cost-per-acquisition.

Key Learnings from the Directive Consulting Case Study Example

  • Give relevant context in the client overview section. This gives readers essential background information on the client.
  • Offer a step-by-step breakdown of the strategy, including initial actions and subsequent adjustments. This helps readers understand the reasoning behind each decision.

27.Vena Solutions Case Study By Siege Media

Vena digital marketing case study

Siege Media’s case study for Vena Solutions illustrates how the former increased the latter’s organic blog traffic by over 100%.

Like all the engaging case studies, it starts with a compelling title and headline to highlight their achievement. A brief client overview lets you know what Vena Solution does.

The case study lists the services offered: digital PR and content marketing. It also outlines the challenge of creating high-ranking content and earning high-authority links, which can be tricky for certain keywords.

The results show clear metrics, such as link placements and traffic increases, via graphs. The case study also adds a carousel to slide between different graphs.

The growth summary explains Siege Media’s approach to creating top-funnel and shareable content by emphasizing stats-based posts.

This way, these articles can gain links from reputable sources. The case study also gave examples, such as “SaaS Statistics” and Remote Work Statistics.”

Key Learnings from the Vena Solutions Case Study Example

  • Give a growth summary to highlight your achievements.
  • Provide specific examples to drive the point home.
  • Let the visuals speak by including examples of the actual work you did for your client — which is especially useful for branding and marketing agencies.
  • Always close out with your achievements and how they impacted your client.

Start creating your case study today.

Now that you have excellent examples of case studies, think about a topic you'd like to write about that highlights what you did for a customer.

Before you do this, think critically about the elements to include in the case study.

Personally, I like case studies that go beyond text. Images from external websites or tools like those used in the Animalz case study are fantastic.

However, nothing beats videos like the HubSpot case study above. Where possible, get your customer on video because that’s always more believable.

Doing these equips you with a library of customer success stories, which is the most persuasive marketing material you could ever have.

The outcome is a strong portfolio of case studies, which helps you entice prospects to give you their business.

Editor's note: This post was originally published in August 2018 and has been updated for comprehensiveness.

 

The State of Generative AI & How It Will Revolutionize Marketing [New Data + Expert Insights]

Featured Imgs 23
A writer at heart, Meghan Keaney Anderson has centered her career around content creation. So, when pivoting her career into the world of generative AI, which could supposedly replace writers, she received one resounding question from peers: Why?

Download Now: The Annual State of Artificial Intelligence in 2024 [Free Report]

Her answer? “[Generative AI] is here, and we need to steer it in the right direction to reach its potential. I hope that we as creators and marketers and business leaders will take the reins of this technology and bend the arc of its use towards something positive.”

This series explores some of the strongest opportunities for AI in the marketing world today and in the near future, backed by HubSpot original research from our State of AI Survey, and expert perspectives from major brands including Jasper, ZoomInfo, and Mention.com.

Top Generative AI Marketing Findings for 2024 [New Data]

1. 85% of marketers believe generative AI will transform content creation in 2024.

It's clear that AI is poised to revolutionize the marketing industry. But how is a different story.

So we asked marketers: In which aspects of your role do you already leverage AI?

For starters, a staggering 81% of marketers leveraging generative AI report it enhances their roles.

Here's how generative AI helps marketers with their roles:

how generative ai fits into marketing strategy

Image Source

As a blogger, one of the primary use cases for AI that I‘ve heard about has been blog creation. However, it’s not the only use case — or even necessarily the most effective one.

So far, 56% of marketers who use generative AI for content creation say it performs better than content created without it.

Creating AI tools themselves is also an incredibly effective lead-generation strategy.

As Amilah Ali, Mention’s Content Marketing Manager, told me, “Creating free AI tools has helped our brand with both brand awareness and lead generation, as individuals who use these tools are more likely to remember the Mention brand, and may also become potential customers in the future.”

If you don't have the time or resources to create your own branded AI tools, there are plenty that can help you deliver more value in your work.

For instance, Mention, a social media listening and monitoring tool, used OpenAI's GPT-3 capabilities to create an Instagram Caption Generator and Instagram Hashtag Generator. They've also created AI tools that help users generate social media bios across popular platforms like Instagram, X, and TikTok.

Helpful Content

2. 77% of marketers report that generative AI helps create more personalized content.

generative ai marketing quote, “switching to a newer tech stack is allowing us to get into loyalty and personalization at a much bigger, better, deeper level.”

Image Source

As a writer, I was hesitant to believe that a robot could do my job better than I could.

And, in truth, it can't do my job alone. But it can greatly supercharge my own productivity and even upscale my content.

In fact, 77% of marketers believe generative AI marketing is effective at making their content more personalized, 96% say personalization increases buyer repeat purchases, and 94% believe it boosts sales.

(215% more marketers will likely consider their marketing strategy effective if it offers a personalized experience.)

This makes sense: Generative AI is a powerful tool for generating strong ideas, brainstorming more unique angles for your content, and researching topics more in-depth than you otherwise could.

As Samyutha Reddy, Jasper's Head of Enterprise Marketing, told me recently, “AI augments the human experience, but it doesn't replace the human within that experience. We value writers in our society because they're able to give us a thought-provoking human perspective on the world.”

She adds, “It isn't just about summarizing facts that are out there. It's about humans sharing opinions on very real topics that help build your perspective on how you feel about something. So an AI could really never replace that human perspective.”

Helpful Content

3. Generative AI saves marketers 3 hours on a single piece of content and 2.5 hours per day.

One of the most important benefits of generative AI marketing is how much time it can save for your team.

On average, marketers told us they save three hours per piece of content and two and a half hours per day.

Wow. Let that sink in.

For a writer who needs to complete four posts a week, that translates to over 12 hours — more than a full workday! — that you can now spend up-leveling your career, seeking out more interesting angles for your topics, or focusing on other aspects of your role.

generative ai marketing quote, “ai is going to commoditize and disrupt so many businesses — the way to prevent that is to be very bold and move forward to embrace ai as quickly as possible.”

Image Source

As HubSpot's CMO Kipp Bodnar puts it, “[AI] gives you the time to obsess over your customers again.”

He goes on to provide a few examples: “It gives your sales team time to genuinely connect with customers and work with them to identify how your products can solve for their unique needs.

It gives your support team the ability to focus on complex customer challenges rather than being bogged down by tickets that could be answered by a chatbot.”

He adds, “It also gives your leaders the insights they need to make more high-impact, powerful decisions that align with what matters most to your customers.”

Helpful Content

4. Marketers who don't use AI are worried about over-reliance.

While generative AI marketing offers many benefits, some companies still don‘t plan to use it just yet. Let’s dig into the top reasons why.

The number one: 43% of marketers who don‘t use AI are worried they’ll become overly reliant on AI tools.

HubSpot's Senior Director of Content, Brad Wolverton, understands that marketers might feel an initial temptation to rely heavily on AI — but he believes that most marketers will quickly determine that AI alone doesn't enable them to produce the type of high-quality content they need to stand out.

As Wolverton puts it, “The more reliant marketers become on AI to produce content, the less differentiated that content will feel, which will put a premium on higher-quality research and writing.”

He adds, “AI-generated sites will further erode the trust people have in what they hear and view online, creating opportunities for the companies willing to double down on creative talent.”

Other concerns? 60% of marketers using generative AI are concerned about potential harm to their brand's reputation due to issues like bias, plagiarism, or misalignment with brand values.

Fortunately, these concerns don‘t mean you need to forgo leveraging AI entirely — they’re just valid reasons for practicing smart, responsible behaviors when you begin implementing AI at your company.

generative ai marketing podcast

Image Source

A few tips:

  • Be transparent with your audiences when you’re using AI. Let them know, “This blog post was written with the help of ChatGPT.” Whenever possible, being honest with your customers helps foster a sense of trust and could also provide helpful context for areas your customers could use AI. What I like: This transparency builds trust.
  • Don’t consider AI as a human replacement. AI is meant to replace menial, tedious tasks like data collection, reporting, and research — but it shouldn’t steer the ship. As a writer, for instance, you still want to check the facts behind each article generated by AI. You should also edit the output to match your own tone, voice, and perspective. Best for: Content quality control.
  • Start small. AI can feel daunting and overwhelming, so identify a few tasks on your team that could potentially benefit from AI and test out a few tools specifically designed to help you complete those tasks before thinking bigger. Pro tip: Start with lower-risk pilots.

It's equally helpful to look at how other businesses use AI and take inspiration from them.

Helpful Content

5. 55% of businesses predict that by 2024, most people will turn to chatbots over search engines for answers.

generative ai marketing, how marketers are using chatbots

Image Source

You're probably thinking — Okay, okay, I get it. AI is great. But what types of tools specifically should I be using in my role as a marketer?

For starters, the clear winner here is AI-powered chatbots. In our survey, 72% of marketers agreed that AI and automation tools like chatbots help them personalize the experience customers get with their company.

Beyond that, chatbots, including ChatGPT, Bing AI, and Google Bard, are rated the most effective for creating marketing content.

Prefer to make your own? Check out HubSpot’s Free Chatbot Builder, which enables you to create chatbot sequences without any coding and personalize chat replies with contact data pulled from HubSpot’s CRM.

Besides chatbots, marketers said other commonly used AI tools include visual AI tools (57%) and text generation tools (56%).

Unsure which tools are right for you? Take a look at 21 of the Best AI Chatbots for 2024.

One other quick note: If you plan to leverage chatbots to create content, transparency will be key.

As Litmus' Content Marketing Manager Kimberly Huang puts it, "Rule of thumb: transparency is key. Dentsu found that over 70% of survey respondents want brands to disclose when they use AI across products, services, experiences, and content."

She adds, “It may feel counterintuitive to do this, but being transparent with your audience ultimately leads to building trust. Especially as we move toward a more AI-integrated world, brands should lean into being open and honest with how they’re using AI.”

So — how can you do that?

Pringle suggests, “It’s as simple as adding in a line of copy that lets your audience know you used AI. For example, in a recent issue of our newsletter, Litmus Weekly, we used generative AI to help create content ideas. We ended the email by sharing ‘this email was written using Jasper.’”

example of being transparent about using generative ai in marketing

Image Source

Convinced generative AI is going to supercharge your own role? Keep reading to learn how to properly harness AI as your new superpower.

Helpful Content

How Marketers Can Harness AI as Their Superpower

1. Become an AI prompt and AI editing superstar.

As you begin dipping your toes into the waters of generative AI, you'll want to ensure you read up on best practices when prompting AI.

A few tips:

  • Be clear, concise, and specific in your prompts.
  • Request structured data, such as tables or lists, which helps the AI provide a more accurate response. Best for: High-quality AI output.
  • Test out different types of prompts, such as open-ended questions.
  • Test out different prompt lengths. Sometimes, shorter is better. Other times, more details are needed.
  • Be careful when prompting to ensure you're being safe with internal customer data. Pro tip: Have data protection policies.
  • Use actionable words in your prompts, like “Write,” “Summarize,” or “Translate.”
  • Be specific on how you want the AI tool to present its output to your prompt.

Take a look at the following examples of weak versus strong prompts:

 

Why is the first one weak? Well, imagine if you told a junior associate at your marketing firm the same thing.

I‘d imagine she’d look up at you and say, “Okay… But how long should the social media post be? Do you want me to use emojis? Which social platform are you going to post this on? And is there anything important from the introduction that you definitely want me to include?”

Treat your AI chatbot the same way you'd treat a junior associate. Provide specific, actionable prompting to get the most out of the tool.

And, if you‘re curious, here’s ChatSpot's response:

“Generative AI is reshaping content strategies for the future! Chatting with Jasper’s Samyutha Reddy, we explore the impact on marketing and SEO. Fear not, AI won’t replace us, it’ll elevate our game! #generativeai #marketing #seo

Impressive, huh?

Similar to prompting, you'll want to become adept at scoping out prompt responses and editing for consistency across your content, tone of voice, and always double-checking that the information is accurate.

As Ben Salzman, SVP, GTM Strategy & ZI Labs at ZoomInfo, which launched a GTM Playbook with AI tips for sales teams, puts it:

“In our sales AI prompts, we include a specific person that the communication would come from, along with details about the prospect who will receive the outreach, including title and company. We also add tone guidance and constraints around how the outreach should sound, and of course, the scenario of the play.”

He adds, “We found that the more information we gave, the more time we saved when it came to editing and iteration.”

Ultimately, AI won't replace humans — but the humans who know how to properly leverage AI will replace the humans who don't.

generative ai marketing quote, “generative ai is here, and we need to steer it in the right direction to reach its potential. I hope that we as creators and marketers and business leaders will take the reigns of this technology and bend the arc of its use towards something positive.”

Image Source

2. Learn how to use AI to scale marketing campaigns.

It's vital you take a multi-channel approach when creating content to attract prospects and engage with leads.

But that can be exhausting and time-intensive — which is where AI becomes your most beloved confidant.

As a marketer, you need to learn how to leverage AI to get more bang for your buck from one single piece of content.

For instance, let's say you start with a blog post. You might use an AI-powered chatbot to create social media and email copy to distribute that content.

Additionally, you might convert the blog post into a video script so you can create an AI-powered YouTube video that revolves around the same topic. What I like: Content repurposing at scale.

You might even ask AI to help you turn that blog post into sales enablement materials.

AI can ultimately help you amplify your messaging across channels and distribution engines without requiring hours of coordination with other teams to create brand-new copy for various channels. Best for: Efficiency gains.

And that's a huge win.

3. Prepare to re-evaluate your SEO strategy.

As more marketers — and consumers — begin leveraging chatbots to ask questions and seek out information rather than search engines, it stands to reason that the search landscape will change drastically.

To ensure your website is in the best position possible, it's vital you re-evaluate your long-term SEO strategy.

Aja Frost, HubSpot’s Director of English Growth, told me, “SEOs have been fighting declining click-through rates from Google since the introduction of the first search features.

With the addition of AI-powered chat on the SERPs, it’s very possible Position 1 will become the only result that gets traffic. Bard shifts positions 2-10 below the fold. Depending on the length of the Bard-generated answer, even the first position might be!”

She advises, “In the short term, SEOs should evaluate which terms their websites are ranking for that are most likely to see Bard on the SERPs (likely ‘how’ and ‘why’ queries) and what percentage of their traffic that puts at risk.

The answers will help them develop a longer-term plan — investing in ranking for lower-risk queries, finding unique ways to enrich their content that AI can’t replicate, and more.”

generative ai marketing quote, “in the short term, seos should evaluate which terms their websites are ranking for that are most likely to see Bard on SERPs (likely ‘how’ and ‘why’ queries) and what percentage of their traffic that puts at risk. The answers will help them develop a longer-term plan — investing in ranking for lower-risk queries, finding unique ways to enrich their content that AI can’t replicate, and more.

4. Become an explorer.

AI is still relatively new, and it can be scary to test out how you might leverage AI in your role. It might even be tempting to say, “I'll just keep doing it the old way. Why fix what isn't broken?”

But it's equally risky to avoid AI, which will continue to change the way other marketers create, engage, and sell. You could be left behind if you don't learn to leverage it for your own gain.

As HubSpot's Bodnar puts it, "AI is going to commoditize and disrupt so many businesses that the way to prevent that is to be very bold and move forward to embrace AI as quickly as possible."

Fortunately, this can become a fun aspect of your role. Start testing out new AI tools (a list of those can be found below).

Find out which tools are most effective for your team and share them widely across the organization. Become an explorer who is willing to slow down your current processes to test, iterate, and learn.

Trust me — in the long run, it's worth it.

The Top AI Tools to Consider Leveraging Right Now

Here's a quick and handy list of various AI tools suited for different needs.

AI Content Writing Tools

AI Image Generation Tools

AI Chatbots

AI SEO Tools

Content Assistant (in Beta)

DALL-E 2 

ChatSpot

HubSpot AI Tools

GetGenie

Jasper Art

HubSpot Chatbot Builder

AlliAI

Writesonic

Dream by WOMBO

ChatGPT

Pro Rank Tracker

Jasper

Craiyon 

Bing Chat

RankIQ

Writer

NightCafe

Google's Bard

INK

Rytr 

Midjourney

Intercom

Jasper

Copy.ai

Adobe Firefly

Watson Assistant

10Web

Getting Started

Ultimately, the power of AI begins and ends with your own imagination: How generative AI fits into your marketing strategy and other business applications will depend on the creativity and vision of those leveraging these powerful tools.

In what ways can you imagine AI supercharging your work, now and in the future?

Top Shopping Trends of 2024 & How They’ve Changed [New Data]

Featured Imgs 23

Shopping trends have drastically changed over the past few years. While most of us previously browsed retail stores on a Saturday to find great deals, we now turn to Instagram to find discounts offered by influencers.

Download Now: The State of U.S. Consumer Trends [Free Report]

And rather than watching TV ads to find out about new products, nowadays, most of us stumble across ads in between YouTube videos.

Here, we'll explore the shopping trends of 2024, as discovered in our State of Consumer Trends Survey, to ensure you're able to meet customers where and when they'd prefer to shop. Let's dive in. 

Table of Contents

How Shopping Trends Changed in 2024

1. Consumers prefer flexibility over subscription models.

These days, consumers have a lot of flexibility in how they purchase products.

They can make a one-time purchase or join a subscription service. Thanks to popular platforms like Afterpay and Klarna, they can also pay full price or via installments.

However, this flexibility may not be necessary. A staggering 63% of consumers still prefer purchasing products whenever the need arises. Only 17% actually prefer purchasing a product on a subscription basis. 

"I've seen a few 'grocery subscription' services pop up over the last year or two," HubSpot staff writer Erica Santiago says. "Basically, you sign on to get a certain item on a monthly basis. But I prefer getting items as I need them because I don't like getting roped into a commitment to purchase if that makes sense."

@erikeepswriting

To learn more, check out our post “Top Shopping Trends of 2024 and How They’ve Changed” on the HubSpot blog #marketing #shopping #hubspot

♬ Brunch (Lofi) - Muspace Lofi

She explains, "Let's say I typically order a lot of fruits and veggies, so I subscribe to a service that delivers my usual quantity of fruits and veggies each month.

However, the summer rolls around, and I'm out of town a lot for vacations, weddings, etc. Now I have all the produce coming in that I might not have time to eat. Or, I have to remember to pause the subscription while away."

Santiago says a subscription sounds like too much of a hassle to manage and is not always a guarantee that she'll save money.

"I have too many subscriptions as it is, and I'm always getting emails from these services about subscription prices increasing," she says.

"It can be a pain to remember what to cancel, what's worth the investment. I'd rather just buy things as I need them."

Moreover, consumers prefer to purchase products at full price. Only 21% of consumers prefer purchasing a product with installments.

"An installment is like another monthly payment I need to remember along with my list of other monthly payments, even if it's temporary," Santiago explains.

"Again, I'd rather buy something once, pay it in full, and not worry about it until the next time I need it again."

 A staggering 63% of consumers still prefer purchasing products whenever the need arises. Only 17% actually prefer purchasing a product on a subscription basis. 

2. Baby Boomers are skeptical about shopping via social media, but they're coming around.

According to our report, a slim 8% of Baby Boomers feel comfortable making purchases directly on social media. Though Baby Boomers are skeptical about shopping via social media, things could be turning around.

20% of Baby Boomers have discovered a new product on social media in the past 3 months — a 41% jump from May 2022. On top of that, 8% of boomers have bought a product on social media in the past three months, a more than 50% jump from May 2022.

While these stats are promising, it's important to meet your consumers where they are right now. So, if you're audience skews older, you might get more traction with other channels like TV ads and search.

3. A company's stance on social issues remains important to Millennials and Gen Z'ers, but the quality of the products reigns supreme.

Consumers do want to support companies that share their values. For example, 64% of consumers want companies to reduce their environmental impact.

However, numbers suggest it's not as big of a deciding factor as previous years:

  • 58% of consumers believe companies should donate a portion of their profits to charity, a 3% decrease from 2023. 
  • 76% of consumers believe companies should try to improve the well-being of their employees, up only 1% from May 2022.
  • Only 7% of consumers say whether companies donating the proceeds from their purchases to charity is the most important factor in their purchasing decision. 

When a company takes a genuine stand, it can be an effective way to build trust and credibility with consumers. However, consumers care most about the quality of a product or service and whether it's worth their money. 

Our study found that 51% of consumers say the quality and price of a product are the most important factors in their purchasing decisions. Furthermore, one of the top concerns consumers (44%) have with buying items online is the quality, according to our survey. 

The Top Shopping Trends of 2024

1. For Gen Z, influencer recommendations matter more than recommendations from friends and family, but that gap is narrowing. 

According to our survey, a little over a fifth of Gen Z consumers (22%) prefer to discover new products on social media via influencers, and 29% of millennial consumers say the same.

Furthermore, 27% of Gen Z consumers say they've made a purchase based on an influencer's recommendation in the last three months, and 36% of millennial consumers say the same.

Influencer marketing has remained an effective strategy for brands over the past few years, which is why 50% of marketers plan to increase their investment in it in 2024.

However, our survey shows a slight shift in the trend, at least among Gen Z consumers. Only 9% of Gen Zers in our survey said recommendations from friends and family are among the most important factors in their purchasing decisions.

This is only 2% less than the amount of Gen Zers who say the same about influencer recommendations. 

That said, most millennials and Gen Zers in our survey still have a lot of trust influencers and consider their recommendations in their purchasing decisions.

This makes sense in many ways: Influencers are traditionally considered experts in their niche. If I follow a makeup influencer, I can safely assume he or she knows more about makeup than most of my friends.

For e-commerce businesses, this is powerful news: It means you no longer need to rely on word-of-mouth alone (though word-of-mouth should still be a part of your strategy).

Instead, it's wise to focus your efforts on influencer marketing since influencers have demonstrated a level of influence over their audiences that surpasses even that of friends and family.

2. Gen Zers prefer to discover new products via social media — but they still like to make purchases in-store.

Our State of Consumer Trends Survey found 40% of Gen Zers (ages 18-24) have discovered new products on social media in the last 3 months, followed by internet searches (28%), and word of mouth (26%). 

If your e-commerce business is targeting Gen Zers, then, it's vital you focus your efforts on social media rather than paid ads when it comes to attracting new leads to your products and educating those leads on your products.

Additionally, when asked which content formats Gen Zers prefer for learning about a product and its features on social media, the majority (48%) said they'd like to learn about a product through a short-form video like a TikTok or Reel.

The same percentage applies to social media marketplaces where purchases happen off the app, like Facebook Marketplace.

However, 38% of Gen Zers say they'd still prefer to purchase a product in-store.

This is an important call-out: While you'll want to focus on social media for your lead generation efforts, it's still vital to have a strong, effective in-store shopping option for those who would like to make the final sale in person.

40% of Gen Zers (ages 18-24) have discovered new products on social media in the last 3 months.

3. When it comes to millennials and Gen X, social media is the most popular option for discovering new products.

Similar to Gen Zers, social media (34%) is the most popular method among millennial buyers for discovering new products.

However, YouTube ads (29%) are a close second for millennials, which means that if you're targeting a millennial demographic, you might want to consider investing in YouTube and YouTube Ads to get their attention. 

And if your target audience is Gen X (35-54-year-olds), social media is also the most popular option. The majority of Gen X (28%) say they prefer to discover new products via social media.

Plus, 27% of Gen X buyers also search the internet for new products, so SEO is another good option here.

4. Millennials, Gen Xers, and Gen Zers prefer to discover new products via short-form videos.

What do Gen Zers, millennials, and Gen Xers all have in common? Well, the majority of them (48%, 47%, and 36%, respectively) prefer discovering new products via short-form videos.

So, if you're aiming to attract those three generations, you'll want to consider short-form videos like TikTok or Instagram Reels.

What do Gen Zers, millennials, and Gen Xers all have in common? Well, the majority of them (48%, 47%, and 36%, respectively) prefer discovering new products via short-form videos.

5. Mobile phones are the most popular device for online shopping, but most consumers prefer buying in-store. 

The majority of consumers in our survey (62%) say they prefer shopping online with their mobile phone over using a tablet, computer, laptop, or other device.

You'd think this would mean they prefer making purchases via a mobile app or their phone. Surprisingly, that isn't the case! 64% of consumers in our survey actually prefer purchasing items in-store.

"I find new products online all the time, and I'll even do some 'virtual window shopping," says HubSpot's Santiago. "Basically, I'll peruse different online stores via my phone and not always with the intention of buying anything."

However, like the 52% of millennials in our survey, Santiago says she prefers purchasing items in-store. 

"I like being able to hold an item in my hand to get a feel for the quality or trying on clothes in a fitting room, and those are experiences you really only get if you're shopping in person," she says.

Again, ensure that your in-store experience is just as delightful, easy, and effective as your digital store. 

And, if you're an e-commerce business, it's critical your website is mobile-optimized, and you have mobile-responsive product pages.

If I'm scrolling a company's products and I find it's too difficult or cumbersome on my phone, I typically ditch the website – and don't return. So it's vital you ensure you're following mobile best practices (including large text, lots of white space, responsive templates, and mobile-friendly calls-to-action).

6. Price and quality matter most when it comes to making a purchasing decision — but not always in that order.

Most of our Gen Z (40%) and Boomer respondents (71%) say price is the most important factor when deciding to buy a product. 

However, our survey suggests that price is actually second to quality in the eyes of Millennials and Gen Xers. Most of our Millennial respondents (33%) rank quality as the number one factor when deciding on a purchase, and 46% of Gen Xers say the same. 

According to our survey, quality is the second most important factor for Gen Z and Boomers. No matter the order, price, and quality are the top two deciding factors, so make sure your products are fairly priced and of high quality. 

7. Short-form video offers huge advertising opportunities.

Short-form video is the most popular video length on social media. As a result, TikTok — and other short-form video platforms — are becoming viable advertising channels. In fact, 37% of consumers in our survey want to learn about products through short-form videos like TikToks or Reels.

On top of that, 52% of U.S TikTok users say the advertisements they see on the platform are fun and engaging — which are two ingredients for effective ads.

The Shopping Trends to Expect in 2025

Here are a few trends you'll continue to see: 

  • Omnichannel retailing will be a priority. Our survey results show that mobile, online, and in-store shopping are all important to consumers across generations to varying degrees. So, expect to see businesses lean heavily into omnichannel retailing. In other words, businesses will ensure the shopping experience is consistent, connected, and delightful no matter how or where customers are shopping. 
  • Sustainable and ethical practices will be crucial in retaining consumer trust. Consumers care a lot about a company's values and ethics. For example, we found that 64% of consumers agree that companies should try to reduce their environmental impact. So, think of ways your company can operate sustainably and ethically for both the planet and your consumers. 
  • Prepare to see a lot of micro and nano-influencers in short-form video advertisements. Short-form video is still a preferred medium for many consumers learning about new products and marketers continue to see success with micro and nano influencers. So, it makes sense you're going to see more influencers promoting products and services on short-form video platforms like Instagram Reels, YouTube Shorts, and TikTok.

When creating an effective e-commerce strategy, it's vital you take the time to understand how shoppers want to shop today — and into the future.

Shopping behaviors change over time. The more your business can meet the evolving needs of your consumers, the more likely you are to continue to succeed well into the future.

The Top 4 Roadblocks to Your Team’s Productivity and How AI Can Solve Them, According to Asana’s Head of Corporate Marketing

Featured Imgs 23

You open your computer on a Monday morning, and you have a few Slack messages about a campaign you're launching on Tuesday.

Download Now: The Annual State of Artificial Intelligence in 2024 [Free Report]

After you‘ve answered those, you check your inbox and see you’ve been tagged in some slides for that same campaign.

Once you're done responding, you hop on a Zoom call to chat with stakeholders about last-minute tasks that need to be completed for launch. A few of the stakeholders would like you to email a follow-up from the meeting, so you do.

But others would rather you tag them in the appropriate Google docs, so you do that, too.

Suddenly it‘s 1pm, and you’ve done nothing substantial on your to-do list to get this project launched. Your entire day has been hopping in and out of various messaging apps, slide decks, and Zoom calls, just trying to get everyone aligned.

Sound familiar?

I spoke with Jake Cerf, Head of Corporate Marketing at Asana, to untangle the biggest challenges most teams face when it comes to productivity in 2024 – and how you can solve them.

What Teams Get Wrong When It Comes to Productivity

Jake empathizes with the chaos that can ensue when you don't focus on creating efficient processes for team-wide productivity.

“It can get chaotic,” he told me, adding, “Before I joined Asana, I reflected back on how I spent my time coordinating with folks — and it was a mess. We would be on email, Slack, and Google docs, and slides. And you never really knew who was doing what, and when, and it was too easy to lose sight of the objective we were all after.”

Which sounds painfully relatable. Fortunately, he has some tried-and-true tips for cleaning up your team's processes and creating more scalable options to improve cross-functional collaboration.

1. Each team leader needs to know how their work ladders up to corporate objectives — and they need to make it clear in their workflows.

People always want to know how their work connects to broader strategic initiatives. They want to feel seen, valued, and know they are making an impact. So much of a leader's job is about making sure people are working on the right priorities, and aligning to goals that move the needle.

That’s what makes a product like Asana so crucial. Jake has an easy time ensuring he isn‘t micro-managing his team on specific tasks, and that’s because in Asana he can see how each sub-task his team is responsible for ladders up to the company's key objectives for 2024.

Additionally, to solve for conflicting cross-department goals, it can be helpful to use one centralized productivity tool that highlights the top-down priorities for the company.

“As a leader, so much of our job is making sure people are working on the right things, helping unblock team members and enabling them to have a North star. It's good for productivity because when folks feel like they're working on things that matter, they do better work,” Jake says.

He adds, “You don't have to be as in-the-weeds on the details. You can tell team members the what and the why, and they can figure the rest out. But being clear about big picture objectives unlocks productivity up, down, and across the organization.”

If you‘re dealing with productivity issues, start by ensuring each leader is aligned on the major company objectives for 2024 – and then task them with demonstrating how all of their team’s projects ladder up to that ultimate goal. If a task doesn‘t fit, it’s time to consider re-focusing on the activities that do.

2. Assign your AI a "role" to uplevel your team's productivity.

There's been plenty of conversation surrounding AI over the past two years, but people are still skeptical about the improvements it can make to their daily lives.

In fact, 62% of marketers globally believe people should use some AI in their roles. For Jake, AI has proven much more useful as a teammate rather than just a tool.

"My life changed drastically when I stopped prompting AI with generic requests like, 'Please write this blog post‘, and instead honed in on who I wanted AI to be: ’Please write this blog post as if you're a tech writer at a large-scale SaaS company.'"

Jake highly recommends assigning AI a “role” when leveraging AI for productivity.

“When teams are working on an important initiative, and you give each AI bot its own specific role, the output is much greater. Let's say you're writing a blog post — you can assign AI to be the editor, the fact-checker, or the content strategist.”

“Or,” He adds, “if you use tools like Asana, you’ll have access to AI that is one of the world's greatest project managers. It can help you unblock issues and triage requests and make sure people are working on the right things.”

Ideally, the productivity tools you leverage already have AI capabilities built-in. If not, look into which plug-ins or external tools you might use to increase efficiency.

3. Leverage AI to minimize busywork.

The antithesis of productivity is busywork.

If your team is bogged down by menial tasks, they likely don‘t have the energy or time to focus on the big picture objectives that account for most of your team’s impact.

That's a major roadblock – and one that can be solved with AI.

Jake offers the example of repurposing content as one opportunity for increased productivity. He says, “With AI, you can take a keynote presentation and ask AI to draft a blog post on the keynote. Or, you can take your keynote script and ask AI to design the presentation itself.”

He continues, “Finding new avenues to increase the longevity and impact of your content is one of the best ways to use AI.”

Additionally, Jake encourages marketers to leverage AI for content creation, as well as more creative outputs like manager reviews, sending feedback to teammates, riffing on ideas, role playing scenarios, and more.

4. Have one centralized workspace for teams to work cross-functionally.

Finally, none of this is possible without creating a strong foundation for efficient, scalable cross-functional collaboration.

Remember those slide decks and Google docs and Slack messages and emails I mentioned earlier? Why not try to put more of your work in one centralized place?

“Productivity comes down to visibility,” Jake says. “Your team needs to be rowing in the same direction. Having a tool like Asana has been super helpful for our team productivity — you need a place where you can set your goals and then track all of the team's work and hold people accountable.”

“Plus,” he adds, “It's crucial you use the same centralized workspace when you're setting strategy so that you have alignment around the tasks and initiatives that will help you achieve your goals.”

In other words – jumping between 30 different messaging and content creation apps and tools isn‘t conducive to long-term productivity. As a leader, it’s your job to figure out how to centralize as much as you can in one place – and then use AI to supercharge it all.

To learn more about how HubSpot and Asana are helping marketers drive productivity, take a look at the HubSpot and Asana integration available today.