Day: October 3, 2024

Kate Kaplan hits on something over at Nielsen Norman Group’s blog that’s been bugging me:

The challenge with this icon is sparkle ambiguity: Participants in our recent research study generally agreed that it represented something a little special. But, what was that something? And why was it special? That was less obvious. We encountered widely and wildly varied interpretations.

Man, I hate those sparkles. Correction: I loathe it as an icon but I use the heck out the ✨ emoji. I may even go so far as to say that my favorite thing about Dave Rupert’s introduction to web components is that it is littered with ✨ emoji every time the word “superpower” is evoked.

(Correction for the correction: I love everything about Dave’s introduction to web components. Take the full course!)

Sparkles get closer to becoming the unofficial AI icon every time a new one makes its way into some new app’s UI — the same way some menus became hamburgers and others became kebabs.

It’s ambiguous, right? I will say that I was stoked to see Notion roll out a fresh new icon for their AI feature just this week:

A face is interesting! I find human heads less compelling, especially when they’re realistic. Same deal with robot heads, which is another theme you can spot in the wild. But a face, particularly one that’s on the whimsical side as a line drawing, looks like it could work in this context that’s specific to Notion. I imagine another company or app having a tough time pulling off the same icon because this one is so closely tied to Notion’s overall branding:

I also like how Notion has several versions of the icon for use in different situations.

And, yes, it animates as well:

I’m not saying Notion’s landed on a silver bullet. What I am saying is that they’re doing a great job transitioning from an ambiguous one to a more meaningful one, something that Kate articulates extremely well:

[S]parkles are used frequently to represent not only AI features and capabilities but also completely unrelated features and content, such as visual effects, deals or rewards, personalized ads, and new content.

I get worked up about this because I own a pessimistic and assumptive view that the proliferation of sparkles icons reeks of marketing. There’s no way for me to know this, of course, but I’ll unabashedly don my tinfoil hat for this one.

Anyway, Kate’s article is a much more thorough investigation that’s worth the deep dive — it’s a selection pulled from an entire book on the topic of successful icon design. I’ll leave you with a sobering quote:

Finally, I also predict that the icon’s association with AI-driven features will get stronger in the immediate future. So, for the time being, using it to indicate AI-driven features (or even simply new features) may be useful. Over time, as AI-driven features become more common or even expected across interfaces, there will be less of a need to call them out. It won’t matter that the features are AI-driven; it will matter only that they are present and meet user needs.

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The Proliferation and Problem of the ✨ Sparkles ✨ Icon originally published on CSS-Tricks, which is part of the DigitalOcean family. You should get the newsletter.

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The future of brand tracking is here — and it’s powered by AI.

Brand tracking is an essential marketing strategy for measuring brand performance, customer loyalty, and market positioning.

Traditionally, companies rely on surveys, panels, and market research to gather this data. But these methods can be slow, often taking weeks or months to deliver insights, which makes it hard for businesses to adapt to market changes in real time. Brand tracking can also be expensive and time-consuming, putting it out of reach for smaller teams with limited budgets.

AI is a potential solution, offering more accessible, faster, and cost-effective results. But what practical marketing applications does AI have for brand tracking — and how accurate is it?

In a recent Marketing Against the Grain episode, Kieran and I used HubSpot as a test case to explore how generative AI tools like ChatGPT and Claude could streamline brand tracking. By comparing the AI-powered insights with our own internal company data, we also assessed how closely AI can match up to traditional tracking methods and its potential for broader use.

AI-Powered Brand Tracking Opportunities

AI offers a more efficient way to track and evaluate brand performance, providing faster insights faster, with more flexibility. Here, Kieran and I explore three practical applications.

Understand why customers choose your brand over competitors.

AI isn’t just about quantitative analysis; it also helps marketers understand the qualitative ‘why’ behind customer decisions by analyzing online customer feedback, reviews, and discussion forums.

When we prompted AI to analyze why customers choose HubSpot, it identified core themes like ease of use, integration capabilities, and customer support. These findings closely matched our internal data, showcasing AI’s ability to quickly extract accurate insights from public platforms.

This offers a valuable window into customer behavior, enabling marketers to improve brand messaging and shape acquisition strategies around the attributes that resonate most with their audience.

Estimate your NPS score.

Net Promoter Score (NPS) is a key indicator of customer loyalty and brand satisfaction — but it’s often expensive and time-consuming to measure.

While AI isn’t a complete replacement for NPS surveys (yet), it can give quick, informal estimates by aggregating online feedback and analyzing customer sentiment. This helps marketing teams regularly monitor customer satisfaction and make timely adjustments between formal NPS assessments.

In our experiment, we asked AI to estimate HubSpot’s NPS using online data. The AI produced a score range that was surprisingly close to our actual figures, along with a detailed rationale, demonstrating AI’s potential as an effective proxy for traditional NPS tracking.

Measure aided brand awareness.

Aided awareness, or how familiar consumers are with a brand when prompted with its name or logo, is a key metric for evaluating brand visibility and competitive positioning in the market.

Traditionally, this involves hiring research firms to build and run extensive surveys, but AI again offers a faster, more accessible alternative by analyzing publicly available data and consumer sentiment.

In our experiment, we used AI to estimate HubSpot’s aided awareness within a target market segment — companies with 200 to 2,000 employees. Interestingly, the two models produced slightly different results, with Claude offering a more accurate estimation compared to ChatGPT-4.

This discrepancy highlights the value of consulting multiple AI models for a more well-rounded picture of your company’s brand awareness.

Tactical Tips for Optimizing AI for Brand Tracking

AI is great — but it’s not perfect. Being thoughtful about how you implement and manage your AI marketing tools maximizes the value AI brings to your brand tracking strategy.

Here are five actionable tips to ensure you're getting the best results.

1. Craft precise prompts for accurate AI results.

The quality of AI output is directly tied to how well you structure your request. Clearly define your target audience, goals, and context to help AI generate more focused and actionable insights.

2. Monitor for outliers and know when to validate.

Set your AI agents to flag outliers and notify you when results deviate from expectations. This helps determine when you should invest in resources like manual analysis or additional surveys to validate findings.

3. Integrate AI with your existing tools and internal data.

Improve contextual accuracy by integrating your AI marketing tools with internal data — like sales calls, social media interactions, and website analytics—to capture more personalized AI insights that reflect your brand’s unique context and positioning.

4. Regularly evaluate and update your AI toolkit.

AI models are constantly evolving, so it’s essential to confirm you’re always using the most up-to-date version. Regularly check and update your AI tools to make sure they align with your marketing team and business goals, giving you the most effective results over time.

5. Build your marketing AI ecosystem now.

“AI is going to be exponentially better in 12, 18, 24 months,” says Kieran. Therefore, the time to build your marketing AI infrastructure is now, so you'll be well-positioned and agile enough to integrate future AI improvements as soon as they are available.

Adopting AI in brand tracking empowers your team to react faster to market shifts and customer behaviors, while also future-proofing your AI marketing strategy. To learn more about AI for brand tracking, check out the full episode of Marketing Against the Grain below:

This blog series is in partnership with Marketing Against the Grain, the video podcast. It digs deeper into ideas shared by marketing leaders Kipp Bodnar (HubSpot’s CMO) and Kieran Flanagan (SVP, Marketing at HubSpot) as they unpack growth strategies and learn from standout founders and peers.

Developing a consistent brand starts with creating a brand style guide. These branding rule books help graphic designers, marketers, web developers, community managers, and even product packaging departments present a unified vision of the brand to the public.

The best brands stick in our brains because their presence is defined by the repetition of the same logo, fonts, colors, and images. Once we see them enough, they become instantly recognizable. All of this is possible when each member of your team adheres to a cohesive brand style guide.

So, what is a brand style guide? In this article, I'll go over the elements of a style guide and share some amazing examples of them in action to help inspire your next branding project or website redesign.

Table of Contents

• What are brand guidelines?
• The Elements of a Brand Style Guide
• Style Guide Examples
• Branding Guidelines Tips
• Build a Memorable Style Guide of Your Own

Picture the most recognizable brands you can think of.

Chances are, you've learned to recognize them due to one of the following reasons:

• There's a written or visual consistency across the messaging.
• The same brand colors are reflected across every asset.
• The language sounds familiar.
• It‘s all very organized, and while not rigid, it’s cohesive.

But before you sit down to create your branding guidelines, I'd recommend taking a step back and defining your brand’s mission statement and buyer personas. These strategic elements will help you dive into the tactical components of your brand style guide later.

Brand Guidelines Mission Statement

Your brand guidelines mission statement ensures that all your content is working toward the same goal and connecting with your audience. It can also guide your blog and paid content, ad copy, visual media, and slogan.

Brand Guidelines Buyer Persona

Your brand guidelines buyer persona guides your blog content, ad copy, and visual media, which can attract valuable leads and customers to your business. You can create one quickly with our free persona tool.

The Elements of a Brand Style Guide

A brand style guide encompasses much more than just a logo (although that’s important, too). It visually encompasses everything your brand is about — down to your business' purpose.

Here are some key elements that I believe make or break a brand style guide, with links to in-depth articles if you need more guidance or info:

• Logo. Logos are a powerful way to determine how your brand is perceived. We’ve got a nine-step guide to walk you through it.
• Color palette. Your brand color palette affects every aspect of your design, especially visual impact and user experience. We’ve got 50 unforgettable palettes to inspire you.
• Typography. Typography plays a critical role on any website by ensuring we can comfortably read and process all its text-based content. If a website’s typography works, we won’t notice. If it fails, chances are we’ll bounce off the page.
• Imagery and iconography. Ensure the best possible user experience with these icon best practices.
• Brand voice. Build your best brand voice using our free brand-building guide.

1. City of Chicago

See the full City of Chicago brand guide.

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What I like: Chicago’s brand guidelines rest on the beauty and simplicity of the city’s flag, both in terms of color and design. Plus, the tone of the guide is fun and casual — like its acknowledgement of how popular Chicago stars are in tattoo designs.

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A fun detail: The custom font, Big Shoulders, comes from the Carl Sandburg poem “Chicago,” which gave the city its nickname “City of Big Shoulders.”

2. Olympic Games

See the full Olympic Games brand guide.

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What I like: The Olympic Games still use the logo and colors from 1913, but the brand was refreshed in 2022 by Ben Hulse (whose work shows up a few times in this list). The bold interpretation of the Olympic colors embody the brand characteristics: hopeful, universal, inclusive, vibrant, and progressive.

3. Amnesty International UK

See the full Amnesty International UK brand guide.

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What I like: Amnesty International UK spells it all out on the cover: bright, bold, and positive. The pink, yellow, and blue brand colors are cheerful, optimistic, and bold. This guide also does a particularly nice job of illustrating do’s, don’ts, and exceptions.

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4. Sonic the Hedgehog

See the full Sonic the Hedgehog brand guide.

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What I like: Even cartoons need a style guide. Sonic the Hedgehog’s include phrases for each character, which is a fun and novel way to ensure brand consistency.

5. Burger King

See the full Burger King brand guide.

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What I like: Burger King says that everything it does should make the food “even more craveable” — including the shape of the font, which is custom-designed to evoke the shapes of food.

6. Eurovision Song Contest

See the full Eurovision Song Contest brand guide.

What I like: The font is so customized that no other characters exist other than the ones in the word “Eurovision.” That gives the brand an unmatched distinctiveness.

7. OpenAI

See the full OpenAI brand guide.

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What I like: OpenAI has put a lot of thought into the symbolism behind all its color choices. For instance, it uses a lot of black and white in its branding to signify that “OpenAI is an empty vessel that adapts to its content.”

8. DC Comics 1982

See excerpts from the DC Comics 1982 brand guide.

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What I like: What’s not to like? Even MCU apologists can appreciate the storytelling that went into DC Comics’ 1982 style guide. Superheroes are grouped by color palette, and each character includes a written introduction with catchphrases, mythology, and other details.

9. Reporters San Frontières

See the full Reporters San Frontières brand guide.

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What I like: One of RSF’s slogans, “Fight for facts,” is simple but powerful, which is reflected in RSF’s three colors: black, white, and a vibrant pinkish-red. The guide specifies how to use accent colors — red or black should only make up 20% of a design, with white using the other 80%. That reinforces RSF’s spare but muscular branding.

10. Major League Soccer

See the full Major League Soccer brand guide.

What I like: Major League Soccer’s style guide has to include color combinations for 20 teams. To ensure brand cohesiveness, MLS has a single logo mark, the crest, with no design variations. It also includes specific guidance on applying color layers to images.

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11. Czech Railway

See the full Czech Railway brand guide.

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What I like: The Czech Railway’s beautiful color palette is centered around a dark blue and deep orange, and the logo mark evokes railway tracks.

12. Coronation 2023

See the full Coronation 2023 brand guide.

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What I like: This 23-page guide covers one thing and one thing only: The emblem used for the coronation of Great Britain’s King Charles in 2023. As such, it’s a fascinating case study in detail. The guide includes half a dozen examples of how to use the emblem on royal swag, and it’s exceedingly specific in its do’s and don’ts.

13. EPA (1977)

See excerpts from the EPA brand guide.

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What I like: The U.S. Environmental Protection Agency’s 1977 brand guide is a favorite of graphic designers for good reason. Check out the patterns designated as program identifiers, like “toxic substances,” “noise,” and “radiation.”

The EPA’s jewel-toned rainbow of brand colors includes a muddy green called “Pesticides Green” and a color called, ahem, “Solid Waste Brown.” The EPA must have been a fun place to work in the 1970s.

14. Docusign

See the full Docusign brand guide.

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What I like: Docusign includes a page of colored pie charts to demonstrate the correct color ratios. Docusign also stands out with a zinger of an accent color — a bright coral that beautifully contrasts with the purples in the brand palette.

15. Zagreb Airport

See the full Zagreb Airport brand guide.

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What I like: Zagreb Airport in Croatia uses a simple triangle as a building block for complex iconography that references Croatian heritage and culture.

16. Oxford Student Union

See the full Oxford Student Union brand guide.

What I like: The addition of colo(u)r combinations is a nice touch here. I’m one of those people who can take a perfectly lovely color palette and make a muddy mess of it, so this is something I’d love to see in more style guides.

17. Fiat 2019

See the full Fiat 2019 brand guide.

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What I like: The four diagonal lines in Fiat’s logo are mesmerizing. Fiat has incorporated those simple four lines across its branding in playful, creative ways, like changing the length of half the lines, as it’s done on the cover (above).

18. Team Canada

See excerpts from the Team Canada brand guide.

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What I like: Even though only a few excerpts are available from the full 88-page brand guide, I’m including this because it’s simply gorgeous. Canada’s red maple leaf could have been a tired symbol, but the designers reimagined it with complex geometric patterns and bold colors.

19. Hulu

See the full Hulu brand guide.

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What I like: Hulu does a lot with a relatively limited palette, mixing it up with bold typefaces and whimsical illustrations. I also like this shade of green — despite being a common color, Hulu has landed on a standout hue.

20. Brasil Governo Federal

See the full Brasil Governo Federal brand guide.

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What I like: Brasil Governo Federal’s bold style and brash colors are eye-catching, to say the least. The style guide includes information on how to use the logo in video, which in my experience is a brand question that often goes unanswered.

21. IBM

See the full IBM brand guide.

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What I like: IBM’s brand guide is an incredible interactive experience with videos and custom typeface previews. It’s also among the most comprehensive of this entire list, since it includes support for non-Latin scripts like Arabic and fonts that support alternate glyphs and even ligatures. There’s even an entire section dedicated to data visualization.

22. American Airlines

See the full American Airlines brand guide.

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What I like: American Airlines’ style guide has a ton of examples, including specifics like what part of the airplane can be shown in a photo. Considering how many different types of ads the airline runs, it’s useful to have so many specific details to help avoid human error and inconsistencies.

23. British Rail

See the full British Rail corporate identity manual.

What I like: British Rail’s corporate identity manual collects several decades of brand changes — it’s worth a look just to trace the subtle differences over time.

24. Elizabeth Line, Transport for London

See the full Elizabeth Line brand guide.

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What I like: TfL, London’s transport authority, created a brand guide for its newest addition, the Elizabeth line. It even includes a section on “design idiom flexibility,” which provides guidance on how much Elizabeth line branding to use on a scale of “localness” to “Elizabeth line-ness.”

25. Medium

See the full Medium brand guide.

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What I like: Medium‘s simple brand style guide emphasizes usage of its logo, wordmark, and symbol. Medium’s logo is the brand's primary graphic element and was created to feel “confident, premium, timeless, and modern.”

26. Walmart

See the full Walmart brand guide.

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What I like: The guide includes the brand‘s logo, photography, typography, illustrations, iconography, voice, editorial style, and more. Walmart’s color palette is so integral to its brand identity that its primary color is called “Walmart Blue.”

27. Asana

See the full Asana brand guide.

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What I like: Asana‘s simple style guide highlights its logo and color palette. It also explains how to properly use the brand’s assets.

28. Spotify

See the full Spotify brand guide.

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What I like: Spotify‘s color palette includes three color codes, while the rest of the company’s branding guidelines focus on logo variation and album artwork. The style guide even allows you to download an icon version of its logo, making it easier to represent the company without manually recreating it.

29. Starbucks

See the full Starbucks brand guide.

What I like: Starbucks' interactive brand style guide includes details about how to use its core elements such as the iconic Siren logo and green color palette. Plus, the guide features a visual spectrum of how their creative assets can be used across different channels.

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30. Paris 2024

See the full Paris 2024 brand guide.

What I like: Paris 2024's brand identity pays homage to the 1924 Olympic Games through Art Deco-inspired design. Best of all, designers applied eco-branding methods to reduce the amount of ink and paper needed for physical materials as well as limit the power and data consumption on digital elements.

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This brand guide also reinvents all 62 pictograms from the Olympic and Paralympic Games as “coat of arms that serve as rallying cries for sports fans.” Each pictogram is designed on an axis of symmetry that reinforces the coats of arms iconography. Go straight to the pictogram guidelines to take a look. The ones below represent surfing, swimming, table tennis, and taekwondo.

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31. Urban Outfitters

See the full Urban Outfitters brand guide.

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What I like: Photography, color, and even tone of voice appear in Urban Outfitters‘ California-inspired brand guidelines. Plus, the company includes information about its ideal consumer and what the brand believes in.

32. Love to Ride

See the full Love to Ride brand guide.

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What I like: Love to Ride, a cycling company, is all about color variety in its visually pleasing style guide. The company's brand guidelines include nine color codes and tons of detail about its secondary logos and imagery.

33. Barbican

See the full Barbican brand guide.

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What I like: Barbican, an art and learning center in the United Kingdom, sports a loud yet simple style guide focusing heavily on its logo and supporting typefaces.

34. I Love New York

See the full I Love New York brand guide.

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What I like: Despite its famously simple T-shirts, I Love New York has a brand style guide. The company begins its guidelines with a thorough explanation of its mission, vision, story, target audience, and tone of voice. Only then does the style guide delve into its logo positioning on various merchandise.

35. TikTok

See the full TikTok brand guide.

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What I like: TikTok‘s style guide isn’t just a guide — it's an interactive brand book. First, it provides an in-depth look into how it brings its brand to life through design. Then, it gives an overview of its logo, co-branding, color, and typography.

36. University of the Arts Helsinki

See the full University of the Arts Helsinki brand guide.

What I like: The style guide of the University of the Arts Helsinki is more of a creative branding album than a traditional marketing guide. It shows you dozens of contexts in which you‘d see this school’s provocative logo, including animations.

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37. Western Athletic Conference

See the full Western Athletic Conference brand guide.

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What I like: The Western Athletic Conference's brand style guide includes extensive information about its history, mission, and vision. It also highlights its member universities and athletic championships and awards it is involved with.

38. Discord

See the full Discord brand guide.

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What I like: Discord‘s brand guide is as colorful and playful as the communities it serves. The brand’s motion elements are based on the dot, which represents the Discord user interacting with others in the communities it belongs to.

39. Netflix

See the full Netflix brand guide.

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What I like: As far as its public brand assets are concerned, Netflix is focused primarily on the treatment of its logo. The company offers a simple set of rules governing the size, spacing, and placement of its famous capitalized typeface.

40. NASA

See the full NASA brand guide.

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What I like: NASA‘s “Graphics Standards Manual” is as official and complex as you think it is. At 220 pages, the guide describes countless logo placements, color uses, and supporting designs. And yes, NASA’s space shuttles have their own branding rules.

41. New York City Transit Authority

See the full New York City Transit Authority brand guide.

What I like: Like NASA, the NYCTA has its own Graphics Standards Manual, and it includes some fascinating typography rules for the numbers, arrows, and public transit symbols the average commuter takes for granted every day.

Branding Guidelines Tips

If you want to take your branding style guide to the next level, let HubSpot's Brand Kit Generator do some of the heavy lifting for you.

I'd also recommend following the best practices below, which the HubSpot Creative team has used to disseminate branding information to the rest of the HubSpot Marketing team.

This has not only made my job as a blogger easier, but also makes our branding feel well thought-out and cohesive.

1. Make your guidelines a branded document.

Whether you’re publishing your branding guidelines online or creating an internal presentation, consider making the guidelines themselves a branded document.

Ensure the published document follows your established brand voice, uses the symbols and imagery you’ve created, and employs the colors and typography that makes your brand feel like you.

Insights from HubSpot's Creative Team

When our Creative team rolled out a visual identity refresh for the HubSpot brand, we all received access to a branded playbook that summarized all the changes and described how we should represent HubSpot online moving forward.

Not only was I a huge fan of the refresh, but also of the way it was presented to our team in a branded document.

You can do the same, regardless of your budget. Our Creative team actually used a free tool, Google Slides — so it’s totally doable for a small or freelance brand!

2. Name your brand's colors.

You’ve already chosen your color palette — why not go as far as naming the colors?

Giving your colors unique names (aside from “blue” or “orange”) can help you tie the tactical elements of your branding into an overall theme or ethos.

Not to mention that it’s awesome to be able to refer to company colors by a unique name. Imagine if we called Solaris, HubSpot’s primary brand color, “HubSpot Orange” — that simply doesn’t have the same ring.

Insights from HubSpot's Creative Team

In our visual identity refresh, our Creative team brightened and intensified our color palette, then renamed the individual hues.

They wrote, “Every color, tint, and shade is based on central themes. [...] Whether it’s a subway line in Paris, or a flower-lined street in Japan, the secondary color names are a veritable tour of important cultural and geographical touchstones from HubSpotters all over the world.”

Think about what makes your brand unique, and why you chose the colors that you did. For instance, if you work at a law firm that specializes in car accident cases, you might choose red as one of the brand colors and call it “Stop Light.”

3. Create easy-to-use branded templates.

Alongside your branding guidelines should be templates to empower your team to easily design branded assets, even if they’re not designers.

Insights from HubSpot's Creative Team

At HubSpot, we keep all of our templates in our team’s Canva account. There, anyone (myself included) can edit pre-made designs for any number of use cases.

As a writer on the HubSpot blog, I have to create graphics to supplement the information I’m sharing.

The branded templates made by our Creative team have made my work a great deal easier, and I can imagine that it’s the same for our Social Media team.

Not everyone is a designer, but with templates, you can ensure your brand looks professional no matter who creates an asset.

4. Ensure your branding is optimized for all channels.

Your branding guidelines should include different specifications for different channels.

Or, alternatively, you should have assets and designs that can be adjusted for various channels and mediums. Not only for sizing purposes, but for accessibility purposes, too.

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For instance, if you primarily market your brand over Instagram and on your website, then your branding should have web accessible colors, as well as Instagram-friendly designs and sizes.

However, you don’t want to significantly change your branding from channel to channel. It should work relatively well no matter where you’re marketing your brand.

Build a Memorable Style Guide of Your Own

Once you build your unique brand style guide, customers will recognize your brand and associate it with all the visual cues you want them to.

I hope you were inspired by our list of amazing brand style guides and wish you luck in creating a timeless style of your own.