This is an article from DZone's 2022 Performance and Site Reliability Trend Report.
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Site reliability engineering aims to keep servers and services running with zero downtime. However, outages and incidents are inevitable, especially when dealing with a complex system that constantly gets new updates. Every company has a relatively similar process to manage incidents, mitigate risks, and analyze root causes. This can be considered an opportunity to identify issues and prevent them from happening, but not every company is successful at making it a constructive process.