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Artificial Intelligence in Service Desks

“Flawless customer service facilitates opportunity more than anything else; the opportunity to exceed any and all expectations.” ~ Than Merrill, CEO & Founder, FortuneBuilders

Resolving customer issues at the earliest is as critical as delivering a new product or service to customers. While organizations strive to achieve better customer service by optimizing key metrics such as Mean Time To Resolution (MTTR), Defect Removal Efficiency (DRE), etc., Artificial Intelligence comes in handy in catering to our needs to be faster and accurate in providing resolution.

Knowledge Base

Knowledge Base

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Using Big Data to Improve Forecasting

Technologies such as AI and big data have become increasingly proficient at spotting trends in large data sets. Indeed, so proficient have they become, that the University of Toronto's Ajay Agrawal, Joshua Gans, Avi Goldfarb argue that lowering the cost of prediction will be the main benefit delivered by AI in the near term.

A sign of the progress being made comes via a recent paper from researchers at the University of Cordoba, which chronicles the work they've done in producing an accurate forecasting machine. They were able to provide accurate forecasts with less data than has been used in previous models.