This story started with a new project when businesses expressed concerns about existing integrations and shared their views and expectations for our future POC (Proof of Concept). The business's main interest revolved around troubleshooting, after-development support, onboarding, and knowledge transfer for future projects. Disappointment with existing Point-to-Point integrations developed by third-party vendors with various technologies, patterns, and approaches was a big headache and challenge for the volatile business environment.
Our POC aimed to resolve existing pain points and set up a strategic foundation for future implementations, which was supposed to resolve troubleshooting, after-development support, onboarding, and knowledge transfer problems.