As we take stock of how COVID-19 has affected the way we operate, nothing in technology is more apparent than the switch to digital. Although many of us have transitioned from water-cooler conversationalists to reluctant Zoom dwellers, the impact on business processes themselves might actually be more profound.
According to McKinsey, coronavirus has acted as an accelerant on companies offering digital products and services. Across all business areas, digital adoption has accelerated to such a degree that it’s the equivalent of fast-forwarding six years so that we’re now operating in 2027, where 60% of all businesses in the US employ digital processes.