Introduction
Insurance is one of the most critical industries there is; it is what saves people and organizations from falling into financial trouble after a crisis or an unforeseen event. However, it is often deemed as the least innovative industry with outdated processes, time-taking procedures and delays, legacy IT systems, and many dissatisfied and even disgruntled customers.
With the change in demographics and a rapidly growing population of millennials who are tech-savvy and like to perform their banking and finance-related transactions online, it has also become indispensable for every organization in the banking and finance sector to cater to their needs.